How to remove the forwarding of calls to Xiaomi Redmi: 5 working ways

Redirecting calls on Xiaomi Redmi smartphones is a useful feature that automatically redirects incoming calls to another number if your phone is not available. However, sometimes it works incorrectly: calls go to the old number after a change. SIM-The card is activated by itself after the update. MIUI, Or you just forgot to turn it off, and as a result, important calls disappear, and subscribers receive a message saying, "Subscriber temporarily unavailable».

In this article, we’ll break down all possible ways to disable redirects to Redmi – from standard phone settings to the best way to do so. USSD-Operator commands and manual reset via the engineering menu, with particular attention to common user errors (for example, when the redirect remains active even after it is “disabled” in the menu) and nuances for different versions MIUI (12, 13, 14. If you are faced with the fact that calls persistently go to another number, here you will find a solution.

1. Verification of the current forwarding status

Before you disable the feature, make sure it's really active.There are two ways to check this on Xiaomi Redmi:

• 📱 Through phone settings: go to Settings → SIM-maps and mobile networks → [choose SIM] → Call forwarding. If there's a green light next to any type of forwarding, the function is on.
• 📞 USSD-query: dial *#62# and press the call button. The response will indicate the number to which the calls are being forwarded (if the forwarding is active).

Please note: on some of the firmware MIUI (especially on the Redmi Note 10/11) The redirect menu may be hidden in the Additional settings section inside SIM-If you can't find an item, try searching by settings (the magnifying glass icon in the upper right corner).

⚠️ Note: If you type *#62# and get the answer "Service is not active" but the calls are still redirected, the problem may be in the operator's settings. In this case, a standard disconnection from the phone menu will not help: you need to call for support or use the phone. USSD-teams (see section 3).

2. disable redirection through MIUI settings

The easiest way is to deactivate the function in the phone menu, and the instructions are relevant for the Redmi 9/10/11/12 and other models on MIUI 12-14:

1. Open the settings and go to SIM-maps and mobile networks.
2. Choose. SIM-The card for which you need to disable the redirect (if there are two of them).
3. Tapping on Call forwarding (or Additional settings → Redirect on some firmware).
4. Choose each type of forwarding in turn: 📵 Always (redirect all incoming calls) 📴 When you are busy (in an active conversation) 📳 If no response is received after 15-30 seconds without a response) 📲 If not available (phone off or out of coverage)

Shut down.

Off.

Confirm the action if there is a request for input PIN-code SIM-map.

After disconnecting, check the status again with the help USSD-If the response says "Service is not active" - the forwarding is successfully deactivated. If not, proceed to the next method.

Try it. USSD-operator|Reboot the phone|Check the settings. SIM-card|Reset your network settings (section 4)

-->

3. USSD-commando

If the redirect is not disabled through the settings MIUI, The cause may be a failure of synchronization with the operator's network, in which case a direct request through the network will help. USSD-Below are commands for all Russian operators (and most foreign ones), enter them as a normal phone number and press the call button:

After entering each command, you will receive a notification of a successful shutdown (for example, “Redirect deactivated”). USSD-code not executed:

• 🔄 Try restarting your phone and repeating the request.
• 📶 Make sure the network signal is stable (at least 2-3 divisions).
• 🔧 Check if it's blocking. USSD-Applications for Dual Apps or Second Space MIUI).

💡

If USSD-commands are not working, try to enter them through call mode: dial the code, but instead of a green tube, click Add Call (icon «+»). This bypasses the limitations of some firmware MIUI.

4. Reset network settings (if nothing helps)

In rare cases, redirects get stuck due to errors in the mobile network configuration. MIUI shift SIM-To reset the settings:

1. Open the Settings. → SIM-maps and mobile networks.
2. Slip on Network Reset (or Additional Settings → Network Reset).
3. Confirm the action. The phone will reboot.

Once reset, all stored Wi-Fi networks, VPN passwords and APN settings will be deleted, and you will have to re-enter the data to connect to the Internet (you can request them from the operator or find them on the official website).

If the problem was a settings conflict, the redirect will disappear. USSD-If the calls are still being redirected, the last way is to contact the operator.

MTS|Beeline|MegaFon|Tele2|Yota|Other |I don't know-->

5. Appeal in support of the operator

If all previous methods have failed, the problem may be on the operator's side.

• 🔄 Redirection was activated automatically after connecting a new service (for example, “Mobile office” at MTS or “Double number” at Beeline).
• 📱 The phone settings are reset, but USSD-The team is not working (the error "Service is not available»).
• 🔧 You're using corporate. SIM-card with forced redirection (often employees of companies).

To solve the problem:

1. Call the operator hotline (numbers: MTS - 0890, Beeline - 0611, MegaFon - 0500, Tele2 - 611).
2. Tell them you want to disable all types of call forwarding (including conditional and unconditional).
3. If the operator refuses to help by phone, visit the salon with a passport.

⚠️ Note: Some operators (e.g. MegaFon) may request to confirm the shutdown via SMS. In this case, send a message with text 0 to a short number (check it with the operator), and check if you have paid services such as “Secret Number” or “Personal Assistant” – they sometimes mask the redirect.

6. Additional methods (for experienced users)

If you're confident in your actions, you can try more radical methods, which are suitable for Redmi root-rights or if the redirect is caused by a virus.

Another option is to use management applications USSD-codes, for example USSD Code Runner (available on Google Play) allows you to send commands bypassing restrictions. MIUI. Beware, though: Some of these utilities contain ads or ask for unnecessary permissions.

If a redirect occurs after installing suspicious software, check your phone for viruses using Malwarebytes or Dr.Web Light. Some Trojans replace network settings, including redirecting calls.

💡

Before using the engineering menu or third-party applications, back up your data. Incorrect settings can result in loss of communication or reset IMEI (on some Redmi models).

Frequent mistakes and their solutions

When you turn off redirects to Xiaomi Redmi, users often face typical problems, and here are the most common ones and how to fix them:

If none of these methods worked, the last thing you can do is reset your phone to factory settings. Before you do that, be sure to save important data (contacts, photos, messages) to your computer or to the Mi Cloud. Reset is done in the Settings menu → About Phone → Reset.

FAQ: Answers to Frequent Questions