How to remove the MTS answering machine on the Xiaomi smartphone: all working methods

MTS voicemail is often activated automatically when a new one is connected. SIM-Maps or tariffs, but not all users of Xiaomi need it. If you are tired of notifications about missed calls with an offer to listen to a message or just want to save traffic (voicemail consumes the Internet to download audio), this article will help you completely disable the service without contacting the communication salon.

On Xiaomi smartphones (including Redmi, POCO, Black Shark) the process of disabling the answering machine has nuances due to the features of the shell MIUI We'll look at 4 proven ways to integrate the operator's services. USSD-My MTS mobile app, phone settings and even hidden menus of engineering mode (for advanced users). Particular attention will be paid to typical errors that can cause the answering machine to "resurrect" after a reboot or tariff change.

Important: if you are using a two-sim Xiaomi smartphone with a hybrid slot (for example, the Redmi Note 12 Pro)+ or POCO F5 Pro, the procedure may be different – you need to choose the right one SIM-map in the settings before executing commands. All instructions in the article are relevant to MIUI 12-14 and Android 11-14.

1. disable the MTS answering machine through USSD-team

The fastest and most versatile way is to use special USSD-It works on all Xiaomi models, regardless of the firmware version, and does not require the installation of additional applications:

1. Open the standard Phone app (Trainer icon).

2. Go to the keyboard tab (if the call history has opened).

3. Enter the command:

*111*021#

and press the call button (green tube).

4.In a few seconds you will receive an SMS from MTS confirming the service is disabled.

If the team doesn’t work, try an alternative:

*111*25#

It is used to manage all voicemail services, and in the answer, select "Disable answering machine" (usually number 0 or 2).

Introduce *111*021# and pressed the call|Got it. SMS from MTS with confirmation|Reboot the phone to apply the changes|Called yourself from another number for the test.-->

⚠️ Note: At some MTS rates (e.g., "Ultra" or "Super MTS"), the answering machine is tied to the service package. USSD It can be automatically activated by again in the next billing period, in which case you will need to use the method from section 3.

SIM-card settings in MIUI: where to look for autoresponder options

In MIUI, voicemail options are hidden deep in the menu, and their location depends on the shell version.

For MIUI 14 (Android 13/14):

1. Open the Settings. → SIM-maps and mobile networks.
2. Choose yours. SIM-MTS card (if there are several of them).
3. Slip on Additional settings (or Operator Services).
4. Find Voicemail or Autoresponder and move the slider to the off position.

For MIUI 12/13 (Android 11/12):

• Path: Settings → Memory and SIM-map → [choose SIM] → Operator settings → Services.
• If there is no voicemail, then the setting is managed only through the USSD or the operator’s application.

After disconnecting, we recommend to perform a test:

1. Call your number from another phone.
2. Wait for 3-4 beeps and reset the challenge.
3. If instead of the standard "subscriber unavailable," you hear the answering machine greeting, the service is not disabled. Repeat the procedure or try another method.

3. Disconnection through the application "My MTS"

The official application from the operator provides more opportunities for managing services than the USSD-This is how you use it:

1. Download the My MTS app from Google Play (if not already installed).

2. log in to the phone number (will come) SMS confirmation-coded).

3. Go to the Services section → All services.

4. Search for Voicemail or Autoresponder in the list and tap it.

5. Press Disable and confirm the action.

The advantage of this method is that you can see a full list of active services that may conflict with the answering machine, for example, some rates have a "Personal Answering Machine" option that blocks the standard shutdown.

USSD-team|Phone settings|Annex “My MTS"|I went to the MTS salon.|Never turned it off.-->

4. Advanced method: engineering menu (for power users)

If standard methods don’t work, you can try to disable the answering machine through Xiaomi’s hidden settings, which requires caution, as incorrect changes can lead to communication failures.

Instructions:

1. Open the Phone app and type in ##4636## (some Xiaomi models may require code #84377###).
2. Select Phone Information (or Phone Information).
3. Scroll down to the Voice Mail block.
4. In the Voice Mail Number field, delete the current number (usually +74957770611 or 0611) and leave the field blank.
5. Press Disable or Turn Off (if the button is active).
6. Reboot the phone.

⚠️ Attention: On devices with MIUI 14 and new versions of Android, access to the engineering menu may be limited. If nothing happens after entering the code, then the manufacturer has blocked this functionality!

After changing the parameters in the engineering menu, check the status of the answering machine:

• Call your number from another phone.
• If you hear the standard message "Subscriber temporarily unavailable" - the service is disabled.
• If the answering machine is still active, go back to the engineering menu and make sure the Voice Mail Number field is empty.

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If the answering machine is activated again on its own after the shutdown, check the service sync settings in the My MTS application. Sometimes the operator forcibly turns on voice mail when the tariff update. To avoid this, turn off the option "Automatic Service Connection" in the "Account Settings" section.

5.Why can the MTS answering machine turn on again?

Many Xiaomi users experience voicemail being activated again without their knowledge, and here are the main reasons and ways to address them:

• 🔄 When switching to a new tariff, MTS automatically connects the package of services, including the answering machine. Solution: After changing the tariff, repeat the disconnection via the USSD application.
• 📱 Update MIUI. In rare cases, operator resets occur after major firmware updates.Solution: Check service status after updates.
• 📶 Roaming: When traveling abroad, the operator can temporarily activate voicemail to save calls. Solution: Turn it off as soon as you return.
• 🔧 Reset. After the phone is completely reset to factory settings, all operator services return to default. Solution: Save the disengagement instruction in your notes.

If the answering machine is turned on regularly (e.g. once a month), it may be due to automatic renewal of the service.

1. Open the "My MTS" app.
2. Go to Profile. → Notification settings.
3. Turn off the option of Auto-Renewal of Services.
4. In the My Services section, search for Voicemail and click Block (if available).

6.Alternative solutions: call forwarding and third-party applications

If you can't turn off the MTS answering machine, you can go around:

Option 1: Redirecting calls to another number

This is a temporary solution that will prevent voicemail from working:

1. Open the Settings. → SIM-maps and mobile networks → [choose SIM].
2. Tap call forwarding.
3. Select If there is no answer and enter any other number (such as a home phone).
4. Set the response time to a maximum of 30 seconds.

Unfinished calls will be redirected to the number, not to the answering machine.

Option 2: Voicemail blocking applications

Google Play has utilities that intercept requests for autoresponder activation, such as:

• No Voicemail – blocks access to voice mail servers.
• Call Control allows you to set rules for missed calls.

⚠️ Warning: Third-party call management apps require permission to access phone features. Install them only from the official store and check reviews. Some utilities may conflict with the phone's functionality. MIUI and cause failures in the communication module.

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If none of the methods worked, contact the MTS communication salon with a passport. By law, the operator is obliged to disable any paid service at the request of the subscriber. Record the request in writing (through your personal account or a form in the salon) - this ensures that the answering machine will not be activated again.

FAQ: Frequent questions about MTS answering machine on Xiaomi