Situations where the phone is out of reach, off or you simply can’t answer an important call require a reliable solution. Redirecting calls on Xiaomi smartphones allows you to automatically redirect incoming calls to another number, providing ongoing communication. This is a feature that often helps when traveling, when a bad signal or during business meetings when the phone is silent.
With MIUI and the new HyperOS, this option is as easy to manage as possible, you can set up a redirect for all calls that are missed or that come when the line is busy, and understanding how it works will help you keep a critical conversation in mind, no matter where your gadget is.
In this article, we will discuss in detail all ways to activate the service: from standard settings in the phone menu to the use of special devices. USSD-We will also look at the features of the function on different models, including Redmi and the POCO, We will answer frequently asked questions from users.
The main types of redirects to Android
Before you get to the technical side, you need to understand the types of redirects, because the logic of your communication depends on it. The system offers several scenarios, each of which solves a specific communication problem. The right type of choice will avoid unnecessary costs and confusion.
The most common option is unconditional forwarding, in which case all incoming calls are instantly transferred to the specified number, and your phone does not even start ringing, which is ideal if you are roaming and want to save on incoming ones, or if the SIM card is temporarily transferred to another device.
- 📞 Always: The call goes to another number without a beep on your device.
- ⏳ If busy: Redirects work when you’re already talking to someone.
- 🚫 If not available: the call is forwarded when the phone is off or offline.
- ⏱ Timer: If you haven't picked up the phone for a certain time (usually) 15-30 seconds).
Special attention should be paid to conditional forwarding, which is activated only under certain conditions, for example, if the line is busy or the subscriber does not pick up the phone, in which case your phone manages to ring, giving you a chance to respond on your own, and only then connects the caller to the backup number.
⚠️ Note: When using redirects in roaming, there may be double rates: the caller pays for the call to you, and you pay for the call to another number.
Setup through the standard phone menu
The easiest and most visual way to set up call redirection is to use the smartphone’s built-in menu. Xiaomi and Redmi’s interface is almost identical in this section, making it easier to find the right settings. You don’t need to know special codes or install third-party apps.
To start, open the Phone app, which usually has a green tube icon. In the upper right corner of the screen, you'll find a three-dot icon or a gear that indicates the settings menu. Click on it and select "Call Settings" or "Additional Settings," depending on the shell version.
In the list that opens, we look for the forwarding section. The system may request service status from the carrier for a while, so be patient. Once you download, you will see a list of available options, such as Always, If Busy, and others. Choose the desired option and enter the number to which calls will be received.
☑️ Algorithm of settings in the menu
Importantly, dual-symbol devices can display settings separately for each SIM card. Make sure you change settings for exactly the SIM you want. If you entered the number incorrectly, you can easily change it or completely disable the feature in the same menu by selecting "Disable".
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If you use voice dial, try saying “Redirect settings” and the phone will open the menu itself, saving time on the search.
Use of the USSD-code-in
For those who prefer speed and accuracy, or in cases where the phone menu is not working properly, there are special options for the user. USSD-These codes are sent directly to the carrier's server, bypassing the interface add-ons of the smartphone. This is a universal method that works on any phone, including the button models.
The basic principle of codes is simple: you type a combination of numbers and symbols, then immediately press the call button. The system instantly processes the request and reports the result on the screen or as a pop-up notification. Below is a table of basic codes for managing the service.
| Action. | Team code | The result |
|---|---|---|
| Always turn on | **21*number# | All calls go to the specified number. |
| Always turn off | ##21# | Cancel unconditional redirection |
| Check status. | *#21# | Shows where the challenge is going. |
| Shut it down. | ##002# | Resetting all types of redirection |
When you enter a number in the code 21*, you substitute the digits of the target phone for the word "number." For example, to redirect calls to the number 89001234567, the command will look like 21*89001234567#. After dialing and calling, you will receive a confirmation of the activation of the service.
⚠️ Please be careful when entering the numbers in USSD-A single-digit error can lead to activation of a redirect to someone else's number or unforeseen costs.
What if the code doesn't work?
Voice control and Google Assistant
Modern Xiaomi smartphones feature advanced voice control systems that allow you to customize functions without touching the screen.This is especially convenient when your hands are busy or the phone is far away. Google or Xiao AI (depending on the region) can quickly activate the desired settings.
To use this method, simply wake the phone with the phrase “OK, Google” or power button. Say the command: “Enable call forwarding” or “Configure forwarding if I don’t pick up the phone.” The system will try to open the appropriate settings menu or perform the action automatically if the access permissions allow.
However, voice control requires a stable Internet connection to handle the request, and in some versions of the MIUI shell, voice commands can only open menus, but not change specific parameters, requiring manual number input, depending on the depth of integration of system applications.
- 🗣️ Activation: Say “Ok Google” or press the microphone button.
- 📝 Dictation: Make clear the number to which the calls are to be transferred.
- ✅ Confirmation: Check on the screen if the system has correctly recognized the numbers.
Using voice commands is also useful for people with disabilities, making the smartphone more accessible. If you use this method often, make sure that language and input settings include support for the Russian language and the corresponding region.
Features of redirection on two-symbol devices
Xiaomi smartphone owners often use two numbers at the same time, and the redirect setting has its own nuances: the system clearly separates the call streams for the first and second SIM card, allowing you to flexibly manage each number independently of each other.
When you enter the call settings menu, you will see two tabs or two lists: "SIM 1" and "SIM 2." Redirect settings apply only to the SIM card you are on, which prevents calls from being diverted from your work number to your personal number inadvertently if you didn't plan to.
In the case of USSD-Some Xiaomi models, when typing code, ask which SIM card to send a request from, while others can send a request from the SIM card installed for the mobile Internet by default. The visual menu is more reliable in this case.
Critically
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On two-symbol phones, always check which one is the one for which. SIM-You change the parameters so as not to break the logic of the second number.
Solution and troubleshooting
Despite the ease of setting up, users sometimes face problems when redirects don't turn on or work incorrectly. Often the reason is not in the smartphone itself, but in network settings or personal account balance.
One of the common problems is the message “Connection error” or “Redirect settings could not be changed” This can occur if the SIM card is not readable by the phone, or if there is no stable network signal at the moment, and the service can be blocked by the operator if there are not enough funds in the account to activate it.
If you are trying to set up a redirect to another carrier’s number or landline, make sure your plan allows it.Some All-Inclusive rates may have restrictions on redirecting to other networks’ numbers, in which case only contacting your carrier’s support team will help.
- 🔋 Reboot: Often helps a simple smartphone restart to update your network registration.
- 📡 Flight mode: Turn on and off the flight mode to reconnect to the base station.
- 💳 Balance check: Make sure there are funds in the account for paid services.
In rare cases, the problem may be a software failure of the MIUI shell. If nothing helps, try resetting the network to factory settings. This will not delete your personal data, but will return all network settings, including access points and call settings, to the original state.
⚠️ Attention: Resetting network settings will remove saved Wi-Fi passwords and paired Bluetooth devices.Be prepared to re-enter passwords.