When a major call from a customer or friend goes to another number or to an answering machine, it can be a real embarrassment. On Xiaomi, Redmi, and POCO smartphones, this feature is often activated by accident or remains on after changing the SIM card, and understanding how to manage these settings is a basic skill for any Android device owner.
Call forwarding is a network service that redirects incoming calls to another number or voicemail. In MIUI or HyperOS, this option can be hidden in the back of the system menu or accessible through special codes. Regardless of the firmware version, the algorithm of actions remains similar, but has its own nuances.
In this article, we will discuss all available ways to deactivate the function, from the standard settings menu to the use of engineering tools. USSD-You will learn how to check the forwarding status and what to do if the system writes "request error" or "failed to perform the connection".
The main types of redirects in the Android system
Before you start to shut down, it’s important to understand the types of redirects, as they are regulated separately. The carriers and Android operating system distinguish between several scenarios in which your call can be redirected. Failure to understand these differences often leads to the user disabling one type, leaving others active.
The most common type is busy forwarding, which works if you're talking to someone else, and the new caller hears the beeps or hits the answering machine, and the second type is forwarding when there's no response. This happens when you just don't pick up the phone for a certain amount of time, usually. 15-30 seconds.
- 📞 Unconditional redirect: All incoming calls are transferred to another number at once, your phone doesn't even start ringing.
- ⏳ If no response: the call is transferred if you did not have time to answer for a given time interval.
- 🚫 When busy: Redirects are activated when a line is busy with a conversation or outgoing call.
- 📶 Inaccessible: activates when the phone is off, out of coverage or in flight mode.
Each of these parameters is stored not only in the phone's memory, but also on the carrier side, which is why resetting the phone's settings doesn't always solve the problem, either using universal codes or accessing the call menu to pinpoint each type.
Disconnecting through the standard phone settings menu
The safest and most understandable way to manage calls is to use the MIUI GUI, which does not require memorization of codes and provides visual confirmation of the status of each option, but the location of points may vary slightly depending on the version of the shell.
To start, open the standard Phone app, which usually has a green or blue handset icon. In the upper right corner of the screen is a three-dot menu or a gear settings. Clicking on this item will take you to the sub-menu where you want to find the Settings or Accounts and Sync section, although most often the item you want is right in the list.
In the list that opens, look for a section that may be called Incoming Calls, Additional Settings, or Redirects. The system may take a few seconds to survey the network to display your current status. If you have a dual-symbol smartphone, Xiaomi will suggest you choose which SIM card you want to change settings for.
☑️ Action algorithm on the menu
Once you select the right SIM card, you'll see four points that correspond to the types of redirects we talked about earlier, and next to each of them will be the number that you're transferring to, or the words "Voicemail." To turn off the function, just click on the appropriate item and select "Disable" or "Off."
⚠️ Note: If you see a message that says "Settings not done" or "Connection error" when you try to change settings, this means that the phone cannot contact the operator's server.
Use of the USSD-quick-reset
For those who prefer speed or can’t find the right items on the menu due to localization, there are special codes. It is a universal language of communication with the network of the operator, which works on any phone, whether it is an old Redmi or flagship Xiaomi 14.
The most powerful code that allows you to instantly disable all types of voice call forwarding is ##002#. Enter it in the dialing field like a regular phone number, and press the call button. In a second, the operator will notify you of the successful operation.
##002#There are more specific commands to manage specific types of redirects, such as code #21# to check the status of unconditional redirects, and code #67# to show if redirects are active during busy times. To turn off a particular type, you can use combinations with a grille and an asterisk, but the code for a full reset ##002# is the most effective solution.
- 🔍 #21# – Checking the Unconditional Redirect Status.
- 🔍 #61# – Checking the forwarding status in the absence of a response.
- 🔍 #62# – check the redirect status in case of unavailability of the subscriber.
- 🔍 #67# – Checking the forwarding status at line employment.
In flight mode or in the absence of a SIM card, the system will give an error in the execution of the request. USSD-team.
What if the code doesn't work?
Specifics of settings on different versions of MIUI and HyperOS
MIUI is known for its tendency to constantly change the interface. In recent versions, including the transition to HyperOS, the logic of grouping call settings has changed, and users are often lost when the usual path stops working after the system update.
In older versions of MIUI (up to 12-13 versions), settings were often hidden inside the System Apps menu in the phone's general settings. In more recent builds, Xiaomi engineers have brought call management directly to the Phone app to make it easier to access. This is consistent with pure Android standards, but creates confusion for those who are used to the old menus.
If you can't find a redirect, try searching by settings. Click on the magnifying glass at the top of the Settings menu and type in the word "redirect" or "calls." The system will highlight the desired section, regardless of where it is physically located in the current version of the firmware.
| Shell version | Location of settings | Features of the interface |
|---|---|---|
| MIUI 10-12 | Settings -> System applications -> Challenges | Difficult nesting, lots of extra points |
| MIUI 13-14 | Appendix Phone -> Settings (cogs) | Simplified menu, separation by SIM cards |
| HyperOS | Application Phone -> Settings -> Accounts | Minimalist design, integration with the cloud |
| Android Go | Phone -> Settings -> Challenges | Basic functionality, minimum options |
It is worth noting that on the global versions of firmware (Global). ROM) The menu may be different from Chinese (CN ROM). In Chinese versions, some redirect functions may be tied to local Xiaomi services that do not work outside of China, which requires the use of a new service. USSD-code.
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Use a search by settings if you can’t find the item you want manually – this saves time and ensures you haven’t missed the hidden menu.
Problems with access to settings and network errors
Quite often, users are faced with a situation where the redirect menu is available, but when trying to change the settings, the phone gives an error. the message "Request not fulfilled" or "Network is not available" can appear for a number of technical reasons not related to the breakdown of the smartphone itself.
One common cause is a carrier-side confluence, where if you've recently changed rates, switched to another operator with a number saved (MNP), or used a SIM card on other devices, there may be hanging commands on the server, in which case the phone is denied the redirect command.
⚠️ Warning: If you see persistent errors when trying to disable redirects, don't try to do it indefinitely. 10-15 minutes or restart the device to update the session.
Another important aspect is network mode: If your Xiaomi is running 4G/LTE only or 5G only, and voice calls in your region do not support VoLTE, the phone can temporarily switch to 2G/3G to make calls.
It is recommended to temporarily switch the network type to "Preferred to 3G" or "2G/3G/4G (auto)" mode to perform the redirect setting. After successful change of parameters, you can return the preferred network mode back.
Resetting network settings as a radical method
If neither menu nor codes help, and the problem is systemic, you can resort to resetting your network settings, which will not delete your personal data, photos or apps, but will return all connection settings to factory values.
To perform this operation, go to Settings -> About Phone -> Reset (the path may vary, sometimes it's Settings -> Connection and Sharing -> Reset Wi-Fi, mobile network and Bluetooth). Select the option to reset mobile network settings. After rebooting, the phone will re-register in the operator's network, and the "junk" redirect settings should disappear.
This method is especially useful if you have used your phone for a long time, changed a lot of SIM cards or traveled using roaming, in which case different configurations accumulate in the device’s memory, which can conflict with each other.
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Network resets are a safe and effective way to eliminate software conflicts that interfere with call management without losing personal data.