How to Recover a Mi Account Password on Xiaomi: All Ways to 2026

Forgot your Mi Account password and can’t log into your Xiaomi smartphone, tablet or smartwatch? Without access to your account, you lose sync, the ability to install apps from the Mi App Store, and even risk losing access to your device after resetting your settings. Fortunately, you can restore your password in a number of ways, from standard email procedures to calling for Xiaomi support.

In this article, we will discuss all current recovery methods (including bypassing two-factor authentication), explain why the system can block password attempts, and give recommendations on how to avoid problems in the future, POCO ecosystem services (e.g. Mi Home or Mi Cloud).

Why can’t I restore my password through the standard form?

Users often experience password recovery errors due to:

• 📧 Incorrect email or phone linked to your account (for example, you provided backup email instead of your primary email).
• 🔒 Account locks after multiple failed login attempts (the system may request a captcha or temporarily restrict access).
• 🌍 Regional restrictions: if you have an account in one region (e.g. China) and you are trying to restore it in another region (e.g. China)/EU).
• 📱 Lack of access to SMS/email, If you have changed your phone number or lost access to your mailbox.

If you see a message that says “This account does not exist” or “Incorrect login” during recovery, check:

1. Correct login input (sometimes it is not an email, but a phone in the format +79XXXXXXXXXX).
2. Register of letters in email (the system is sensitive to Name@mail.ru vs name@mail.ru).
3. Spaces or hidden characters (copy login from another source)

Method 1: Recovering passwords via email (main method)

This is the fastest and most reliable way to access your email linked to your Mi Account, and the instructions are relevant to all regions, including Russia, Europe and China.

1. Go to the official recovery page: account.xiaomi.com/pass/resetPassword.
2. Enter the email or phone associated with the account and click Next.
3. Choose the method of receiving the code: Email (recommended) or SMS (if the number is confirmed).
4. Check your inbox (including the Spam folder) for an email from service@xiaomi.com with the subject line "Reset Mi Account Password".
5. Copy the 6-digit code from the email and type it into the recovery page.
6. Create a new password (at least 8 characters, with capital letters and numbers) and confirm the change.

Check the spam folder"|Update the page and request the code again|Make sure that the email is entered without typos.|Try a different browser (Chrome, Firefox)|Turn it off. VPN, if you use-->

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If you don't remember which email is linked to your account, try entering all your email addresses in turn, and the system will tell you if there is an account with such a login.

⚠️ Note: If after entering the code there is an error "The link to reset the password is outdated", request a new code - the old links are only valid for 10 minutes.

Method 2: Recovery via SMS (if the phone is tied)

If a confirmed phone number is attached to the Mi Account, you can restore the password through SMS. This method works even if you don’t remember email, but requires access to the email. SIM-map.

1. On the recovery page (link) select the Phone tab.
2. Enter the number in the format +79XXXXXXXXX (for Russia) or +[country code][number] for other regions.
3. Click Get the code and wait for SMS with a 6-digit number (usually arrives within 1-2 minutes).
4. Enter the code on the site and follow the instructions for changing the password.

🔹 What to do if SMS doesn't come?

• 📶 Check the signal level of the network (sometimes messages are delayed due to weak coverage).
• 🔄 Restart your phone or try to request the code again in 1-2 minutes.
• 📱 Make sure the number is not blocked for SMS (For example, due to the debt of the operator).
• 🌐 If you use VPN or proxy, disable them – the system can block the sending SMS suspected fraud.

Method 3: Use backup email (if the primary is unavailable)

When registering for a Mi Account, the system offers to provide a backup email in case of loss of access. If you added one, you can restore the password through it:

1. On the recovery page, select Email and enter the primary account address.
2. Click Do You Get a Code? (or a similar link at the bottom of the form).
3. Select the option to send the code to a backup email.
4. Check your backup email and follow the instructions from the letter.

⚠️ Note: If you don't remember which email is designated as a backup, you can't restore your password this way.

Method 4: Calling for Xiaomi Support (If Nothing Works)

If standard methods don't work (e.g., you lost access to both your email and your phone), you just have to contact customer support, which is the longest, but often the only way to unlock your account.

📌 How to apply:

1. Go to the support page: mi.com/global/support (select your region).
2. In the Mi Account section, click Submit a Request (or similar button).
3. Fill out the form by specifying: 📝 Name and surname (as in the account). 📱 Device model (e.g. Redmi Note 12 Pro)+). 🔢 IMEI (You can find it in the phone settings or on the box). 📅 Approximate date of account registration. 💳 Checks or proof of purchase (if any).

Forgot my Mi Account password, no email or phone access.

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⏳ Review time: 24 hours to 7 days Support may request additional data (e.g., recent Mi Store transactions or screenshots from Xiaomi apps).

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The more detailed you fill out an application (IMEI, serial number, purchase date), the better the chances of a successful recovery. Xiaomi carefully checks account holders to prevent fraud.

What if your account is blocked after multiple attempts?

If you have entered a password incorrectly several times or requested a recovery code too often, Mi Account may be temporarily blocked.

• 🔄 Wait 24 hours – normally the lock is automatically removed.
• 📧 Try to recover a password from another device or browser (for example, from a PC instead of a phone).
• 🛡️ If the lock lasts longer than a day, contact the support with the topic "Account blocked after recovery".

Important: Xiaomi can permanently block an account if the system suspects an attempted hack (for example, using a VPN or automatic scripts to select a password), in which case it will be extremely difficult to restore access.

How to avoid problems with your Mi Account in the future?

To avoid losing access to your Xiaomi account, follow these guidelines:

• 🔐 Use a password manager (such as Bitwarden or 1Password) login-and-password.
• 📧 Add a backup email in your account settings: Profile → Security → Backup email.
• 📱 Confirm your phone number even if you use email to log in.
• 🔄 Enable two-factor authentication (2FA), But keep your backup codes in a safe place.
• 📝 Write it down. IMEI Device and save the purchase check - this will help when applying for support.

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If you sell or transfer a Xiaomi device to another person, be sure to log out of your Mi Account and reset your settings, otherwise the new owner can block your account through the “Forgot Password” feature.

FAQ: Frequent questions about retrieving a Mi Account