Recovering Xiaomi Account Password: A Complete 2026 Guide

Xiaomi’s Mi Account is the key to all the services in the brand’s ecosystem, from synchronizing data on Redmi, POCO and Xiaomi smartphones to managing Mi Home smart devices. Losing access to it can block not only your phone, but also smart lamps, robot vacuum cleaners, fitness bracelets. Fortunately, you can restore your Mi Account password in several ways – even if you don’t have access to your phone number or email.

In this article, we will discuss all the current recovery methods (including the little-known ones), explain how to avoid common errors (for example, “Too many attempts” or “Account locked”), and give recommendations for protecting your account after recovery.

1. Recovery of password via email: step-by-step instructions

The fastest way is to reset your password through an attached email, and it works if:

• 📧 You remember the email address you provided when registering for your Mi Account.
• 🔓 You have access to this box (or backup if the main one is locked).
• 🕒 No more than 6 months have passed since the last login (otherwise the account may be deactivated).

To recover the password:

1. Go to the Mi Account login page: account.xiaomi.com.
2. Click Forgot Password? (Forgot Password?)
3. Select the recovery method: Email.
4. Enter your email address and go through the CAPTCHA check.
5. The mail will send you a link to reset, and it's valid for 24 hours, and if you don't have time, you'll have to repeat the request.
6. Follow the instructions in the letter to set a new password.

💡

If the email doesn't arrive, check the Spam folder and make sure there are no filters in the mail that block messages from @xiaomi.com. Also try to request a resubmission in 5-10 minutes.

If you see an error, this email is not registered, it means:

• 🔍 The mail address is incorrect (check the symbol register!).
• 📵 The account was created through a phone number, not a mail.
• 🚫 Account is deleted for violating the rules (for example, for suspicious activity).

2 Recovery with SMS: What to do if the code does not come

If you have a phone number attached to your account, you can restore your password via SMS, which is a reliable method, but users often face problems:

• 📱 The code doesn't come to the number.
• 🔄 The system asks for too many attempts to enter the code.
• 🌍 The number is linked to another country (e.g. you registered with a Chinese number and now use a Russian one).

The recovery algorithm:

1. On account.xiaomi.com, select Forgot password? → Phone number.
2. Enter the country and phone number in the format +[country code][number] (e.g. +79123456789).
3. You are not a robot (CAPTCHA).
4. Wait for a 6-digit SMS and enter it on the site.
5. Set a new password (minimum length - 8 characters, be sure to have letters and numbers).

⚠️ Warning: If you use two-factor authentication (2FA), after resetting your password through SMS you still need to enter a code from the Mi Authenticator app or backup code. Without this, you will not be able to log in!

3. Recovery via backup email or number

When you register for a Mi Account, the system suggests you specify a backup email or phone, and if you do, you can restore access even if you lose basic data.

How to check and use backup contacts:

1. On the password recovery page, select Other ways to verify.
2. The system will show partially hidden backup email/numbers (e.g. in@example.com or +7912**89).
3. If you recognize a contact, select it and follow the instructions (similar to the basic methods).

If you do not have backup data or do not remember it:

• 🔍 Try to remember which email or number may have been listed when registering (e.g., work mail or old number).
• 📧 Check your emails for emails from Xiaomi (theme may contain "Mi Account" or "Security Alert").
• 📱 If your account is tied to a Xiaomi smartphone, try to find backup data in your device settings: Settings → Xiaomi Account → Account Management.

By email| By SMS| Through backup contact | Contacting in support |Another way-->

4.Recovery via the Mi Account app on your smartphone

If you have physical access to a Xiaomi, Redmi, or POCO smartphone that already has a Mi Account login, you can reset your password directly from your device, which works even without the internet (but you will need a connection to confirm the changes).

Instructions:

1. Open the settings on your phone.
2. Go to Xiaomi Account (or Mi Account).
3. Slip on the account avatar → Account management.
4. Select Account Security → Password.
5. The system will prompt you to verify your identity through: 📱 Code from SMS (if the number is tied). 📧 Email. 🔐 Fingerprint or pattern lock (if the biometrics are configured).

After confirmation, set a new password.

⚠️ Warning: If the phone is locked (for example, after resetting to factory settings and binding to Mi Account), this method will not work.

Advantages of this method:

• ⚡ Faster than through the website (no need to type CAPTCHA).
• 🔒 You can use biometrics to confirm.
• 🌐 Works even when you change the primary email/ number (if the account is still linked to the device).

5. Calling for Xiaomi: When It's the Only Way Out

If standard methods do not work (for example, there is no access to the email/ number, the account is blocked for suspicious activity or you see an Account locked error), there is only one option left - contact Xiaomi support.

How to make a request correctly:

1. Go to the support page: support.xiaomi.com.
2. Select the Mi Account → Forgot password.
3. Fill out the form by specifying: 🆔 ID account (if you know) or the associated email/ number. 📝 Serial number of the device associated with the account (can be found on the box or in settings: Settings → About phone → General information). 📅 Account registration date (approximately). 💳 Purchase information (if a bank card is tied or services were paid through Mi Account).

Xiaomi

Mi Home

The timeframe for processing the request is 3 to 10 business days, and in complex cases (for example, in disputed situations with account ownership), a video call with a support representative may be required.

6. Common mistakes and how to avoid them

When you restore your Mi Account password, users often face the same problems, and let's look at the most common ones and how to solve them.

Error 1: Too many attempts. Please try again later

• 🔄 Reason: Too many attempts to enter a code or password in a short period of time.
• ⏳ Solution: Wait 1 to 24 hours (depending on the number of attempts) and repeat the action. Use another browser or device.

Error 2: This account is locked for security reasons

• 🔒 Cause: The system suspected a hack (e.g., many login attempts from different IP or devices).
• 📋 Solution: Contact support with evidence of account ownership (see Section 5).

Error 3: Invalid email or phone number

• 📛 Reason: Incorrectly stated email/ number or account deleted.
• 🔍 Solution: Check that you have entered correctly (register, country code). If you can't find your account, try to restore it through support.

Error 4: SMS/email code is not suitable

• 🔢 Cause: The code is outdated (effective 5-10 minutes) or entered incorrectly.
• 🔄 Solution: Request a new code. If the problem recurs, clear the browser cache or use incognito mode.

Check the correctness. email/number|Use a different browser or device|Clear cache and cookies|Wait. 1–2 one hour and try again|Contact for support with evidence of account ownership-->

7 How to Protect Your Account After Recovery

After successful password recovery, it is important to take steps to avoid recurring issues, and here are the steps to protect your account:

1. Set up two-factor authentication (2FA)

• 🔐 Download the Mi Authenticator app (available for Android and iOS).
• 📱 In your account settings (Security → Two-factor authentication), link the application.
• 📄 Save your backup codes in a secure location (e.g., an encrypted file or password manager).

2. Update backup data

• 📧 Add a current backup email (preferably on another domain, such as Gmail + Yandex).
• 📞 Attach a second phone number (e.g., a worker or a loved one's number).

3. Check out active sessions

• 🖥️ In your account settings (Security → Devices), delete all unknown devices.
• 🚫 Disable access to third-party applications (Authorized Applications section).

4. Create a strong password

• 🔑 Use a combination of 12+ characters with capital letters, numbers, and special characters (e.g., X!a0m1_2026_Mi).
• 🔄 Change your password every 6 months.
• 📲 Store your password in a manager (e.g. Bitwarden or 1Password).

⚠️ Warning: Never use the same password for Mi Account and other services (e.g., email or social media). If one account is hacked, scammers will gain access to all Xiaomi devices!

FAQ: Frequent questions about Xiaomi password recovery