How to restore your Xiaomi account by phone number: all ways + error solving

Forgot your Xiaomi account password or lost your email? No problem — if you have a phone number attached to your account, you can restore it in 5-10 minutes. In this article, we will discuss all official ways to restore via SMS, including bypassing typical errors like “code does not come” or “number is not recognized.” Instructions are relevant for Redmi Note 12, POCO X5, Mi 11 and other models on MIUI 14/15.

Why is phone recovery the most reliable method? First, Xiaomi doesn't require mail confirmation if the number is tied to the account for more than 30 days, and second, even when you reset the phone to factory settings, the tied number stays in the system - it's your unlock key. But there are nuances: if you have changed SIM-The map or operator may have difficulties.

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1.Preparation: What to check before recovery

Before requesting a recovery code, make sure that three key conditions are met:

• 📱 Phone number linked to Xiaomi account (check Settings) → Xiaomi account → Security).
• 📶 SIM-The card is active and receives SMS (if the number is not used, the operator could block it).
• 🔒 You have access to the device with MIUI (phone, tablet or computer to log into the official website.

If the number is not tied, you will not be able to restore the account via SMS, in which case you will have to use a backup email or contact Xiaomi with proof of ownership of the device (checks, IMEI).

⚠️ Warning: If you bought your phone with your hands and the previous owner didn't untie your account, the number recovery won't work).

2. Method 1: Recovery via the phone menu (if the device is in hand)

The easiest method is if you have physical access to a Xiaomi, Redmi or POCO smartphone.

1. Open Settings → Xiaomi account.
2. Click on the profile avatar → Security.
3. “Select Forgot Your Password?”
4. Enter the linked phone number and click Get the code.
5. Enter a 6-digit code from SMS and create a new password.

If the Receive Code button is inactive:

• 🔄 Restart your phone and try again.
• 📶 Check your internet connection (it’s better to use mobile data than Wi-Fi).
• 🕒 Wait 1-2 hours – Xiaomi can block frequent code requests.

Check the balance. SIM-Cards (sometimes operators block SMS with zero balance)

Make sure that the number is not blacklisted by Xiaomi (for example, after multiple failed login attempts)

Try to request the code through the official website (instructions in the next section)

Turn it off. VPN — It can block SMS from Xiaomi-->

3. Method 2: Recovery through the official Xiaomi website

If the phone is unavailable (lost, blocked), restore the account via the web version:

1. Go to the recovery page.
2. Select the Phone tab and enter the number in the format +79XXXXXXXXXX.
3. Click Get the code and wait for the SMS (usually within 1-3 minutes).
4. Enter the code and create a new password (minimum 8 characters, with capital letters and numbers).

🔍 Why the website does not accept a number?

• 🌍 The number is linked to another region (e.g., you enter the number). +7 and the account is registered to +375).
• 📵 The number was previously used to restore another account (Xiaomi limits number 1). = 1 account).
• 🚫 Account blocked for breach of rules (for example, suspicion of fraud).

4 Problem Solving: the code does not arrive or the number is not recognized

The most common error in recovery is that you don't text the code.

⚠️ Note: If you use a virtual number (e.g. from services like SMS-Activate), Xiaomi may block your account for suspicious activity. SIM-card registered in your name.

Another common mistake is that your account is linked to a number in another region, for example, if you bought Xiaomi in China, the number may be linked to +86.

• Try entering the number in the format 861XXXXXXXXXX (without +).
• Use a VPN with an account registration country connection.

💡

If you have changed operator but have kept the number (for example, when switching from MTS to Tele2), try requesting the code through the old operator. Sometimes SMS arrive with a delay of up to 24 hours.

5. Alternative ways if recovery by phone does not work

If none of these methods worked, try these options:

• 📧 Recovery via backup: On the login page, select Email. Enter the address associated with the account. Follow the link in the email from Xiaomi (check the Spam folder).

Resetting passwords via Mi Cloud

1. Go to i.mi.com.
2. Click Forgot Password? → Restore via phone.
3. Use the number even if it is not tied to the current device.
4. 🔧 Unlocking via Fastboot (for advanced): If the phone is locked due to a tied account (Mi Account Lock), you can reset it through Fastboot mode. USB and the Mi Flash Tool. Instructions below.

📌 What's the matter:

• USB Type-C cable (original)
• The Mi Flash Tool.
• Firmware for your model (download from xiaomifirmwareupdater.com).
• Xiaomi account with permission to unlock (request here, wait ~72 hours).

⚠️ Note: Once unlocked via Fastboot, the phone may lose its warranty, and this method does not work on devices with a locked bootloader (Redmi Note 10 and later require official unlocking).

7.How to avoid problems in the future: safety tips

To avoid losing access to your Xiaomi account, follow these rules:

• 🔐 Link backup email (preferably Gmail or Outlook).
• 📱 Add a second phone number in the security settings.
• 🔄 Regularly update your password (every 3-6 months).
• 📝 Save it. IMEI phone (written on the box or can be found by command *#06#).
• 🚫 Do not use your Xiaomi account on custom firmware (such as LineageOS), this may lead to blocking.