Resetting settings on the Xiaomi vacuum cleaner: full instruction for all models (2026)

Xiaomi's robot vacuum cleaner is a smart device that makes cleaning easy, but can sometimes malfunction: loses communication with the app, doesn't respond to commands, or moves randomly. 80 percent of these cases are helped by factory resets, but not all users know how to do it correctly so as not to aggravate the problem.

In this article, you will find step-by-step instructions for different Xiaomi Mi Robot Vacuum, Viomi, Dreame and other models, including how to reset through buttons on the body, the Mi Home mobile app and alternative methods. We will also analyze when reset is really necessary and when you can do simpler actions.

If your vacuum cleaner is no longer listening, gives an Error 10 error, or does not connect to Wi-Fi, do not rush to carry it to the service. In most cases, a hardware or software reset solves the problem in 5-10 minutes, the main thing is to follow the instructions for your particular model and not miss important steps.

⚠️ Warning: Resetting removes all stored room maps, cleaning schedules and personal settings. If the vacuum cleaner is synchronized with a Xiaomi account, some of the data can be restored after reconnecting.

When do I need to reset settings on Xiaomi vacuum cleaner?

Factory reset is a last resort that should only be used in certain cases, often by restarting the device or updating the firmware, and consider situations where the reset is really necessary:

🔹 The vacuum cleaner does not connect to the Mi Home application – if after several attempts of synchronization the device does not appear in the list, and the Wi-Fi indicator flashes red, the reset will help to “reset” the network settings.

🔹 Error 5, Error 10, Error 18, and others — these codes often indicate software failures that are not fixed by the reboot. For example, Error 10 is associated with a gyroscope malfunction, but sometimes arises from a conflict of settings.

🔹 Chaotic movement or getting stuck – if the vacuum cleaner is driving around, not responding to obstacles, or constantly “lost” in a familiar room, it may be due to damage to the stored card.

🔹 Selling or transferring the vacuum cleaner to another user – in this case, a reset is mandatory to remove the link to your Xiaomi account and clear your personal data.

❌ No reset is needed if:

    📊 Your Xiaomi vacuum cleaner has ever "glutched"?
    Yeah, often.
    Yeah, but rarely.
    No, it works perfectly.
    Until I got into trouble.

    Types of discharge: soft vs. hard

    Before you start resetting, it’s important to understand what type is needed in your situation. Xiaomi supports two options:

    🔄 Soft reset is the equivalent of a smartphone restart, the device turns off and on again, but all settings are saved, suitable for eliminating temporary failures, for example, if the vacuum cleaner is getting stuck or does not respond to buttons.

    ⚙️ Hard reset (before factory settings) – complete deletion of all data, including:

    • 🗺️ Preserved maps of premises.
    • ⏰ Cleaning schedules.
    • 🔑 Linking to Xiaomi account.
    • 📡 Wi-Fi settings.

    📌 Which reset to choose?

    Problem.Soft dischargeHard discharge
    The vacuum cleaner doesn't respond to the buttons✅❌
    Error of Wi-Fi connection❌✅
    Chaotic movement around the room❌✅
    The vacuum cleaner got stuck during cleaning.✅❌
    Selling the device❌✅

    ⚠️ Warning: After a hard reset, the vacuum cleaner will return to the “out of the box” state, and you will have to reconfigure it through the Mi Home app, including account binding and schedule settings.

    How to make a soft reset (reboot) on a vacuum cleaner Xiaomi

    Soft reset is the safest and fastest way to fix temporary crashes. It doesn't delete settings, but restarts the system. Instructions are suitable for all Xiaomi Mi Robot Vacuum, Viomi models V2/V3, Dreame D9/F9 others.

    🔘 Method 1: Through the power button

    1. Find the on/off button on the vacuum cleaner body (usually located on the side or top).
    2. Hold it for 5-10 seconds until you hear a beep or see the lights go out.
    3. Release the button and wait 1-2 minutes for the device to restart.

    📱 Method 2: Through the Mi Home app

    1. Open the app and select your vacuum cleaner.
    2. Go to Settings. → General. → Reboot.
    3. Confirm the action and wait for the process to be completed (about 30 seconds).

    ✅ Signs of a successful reboot:

      💡

      If after a soft reset the problem remains, try to update the vacuum cleaner firmware through the Mi Home app. → Update the software and follow the instructions.

      Hard reset to factory settings: step-by-step instructions

      If the soft reboot doesn't work, you'll have to do a full reset, and the procedure varies depending on the vacuum cleaner model, and the instructions for the most popular lines below.

      🔧 General rules for all models:

      • 🔋 Make sure the vacuum cleaner is at least 20% charged (it is better to connect it to the docking station).

      📌 Instructions for Xiaomi Mi Robot Vacuum 1/1S/2/2S/2 Pro:

      1. Turn off the vacuum cleaner with a long press on the power button (5 seconds).
      2. Press the Home button and Power buttons for 10-15 seconds at the same time until you hear a voice message in Chinese:" (restore factory settings).

      📌 Instructions for Viomi V2/V3/SE dreame D9/F9/Z10 Pro:

        📌 Instructions for new models (2022–2026 Xiaomi Robot Vacuum-Mop 2 Pro/2 Ultra/S10:

        1. Take a paperclip or toothpick and press the button inside the hole, holding it for 5-7 seconds.

        ☑️ Preparation for a hard discharge

        Done: 0 / 5

        ⚠️ Note: Some models (e.g. Dreame Bot) W10) Reset may require additional actions, such as confirmation via the app.If nothing happens after clicking the buttons, check the instructions for your specific model in the official documentation.

        Resetting via Mi Home app: when possible

        Not all Xiaomi models support reset directly through the app, but for some (e.g. Mi Robot Vacuum-Mop P or Viomi). V3 Max) is available. It's convenient if the physical buttons on the vacuum cleaner don't work or you're afraid of making a mistake with the combination.

        📲 Step-by-step instruction:

          ❗ What to do if the reset button in the application is inactive?

          • 🔄 Update the Mi Home app to the latest version.
          • 📡 Check the vacuum cleaner connection to Wi-Fi (it should be online).
          • 🔋 Make sure the battery is sufficiently charged (at least 30%).
          • 📱 Try to log into your Xiaomi account on another device.

          💡 Useful Lifehack: If the vacuum cleaner does not appear in the list of devices after resetting through the application, try to remove it from your account manually:

          1. Go to Profile. → My devices.
          2. Find the vacuum cleaner and press Remove.
          3. Then add it again as a new device.

          💡

          Resetting via the Mi Home app is the safest method, as it eliminates the risk of mechanical damage to the buttons, but it is not available for all models.

          What to do after resetting: setting up the vacuum cleaner from scratch

          After a hard reset, the vacuum cleaner will return to factory settings, you'll need to reconnect it to Wi-Fi, link it to your Xiaomi account, and adjust the cleaning settings, and let's take a Step-by-step.

          🔗 Connection to the Mi Home app:

            ⚙️ Basic settings after reset:

            • 🗺️ Room map: Start the first cleaning in Map mode so that the vacuum cleaner creates a new map.
            • ⏰ Schedule: Set up automatic cleaning at a convenient time (such as when you are not home).
            • 🔊 Voice Alerts: Turn on or off voice prompts in settings.
            • 🧹 Cleaning modes: Choose suction power for different types of coatings (carpet, laminate, tile).

            🔄 Recovery of stored data:

            • If the vacuum cleaner was linked to a Xiaomi account, some of the settings (such as the cleaning area) can be restored automatically after reconnecting.
            • Maps of the premises, unfortunately, are not saved in the cloud – they will have to be recreated.

            ⚠️ Warning: After discharge, the vacuum cleaner may behave unusually in the first 1-2 cleanings. This is normal - it takes time to adapt to the new environment. If problems persist after 3-4 cleaning cycles, check the sensors for dirt or damage.

            How to speed up the creation of a new map?
            To make a cleaner map more quickly, before first cleaning after reset: 1. Remove all small objects from the floor. 2. Lift curtains and curtains that may interfere with the laser scanner. 3. Close the doors to other rooms to limit the space for scanning. 4. Start cleaning in "Deep Clean" mode - this will make the vacuum cleaner move slower and more accurately.

            Frequent Resetting Mistakes and How to Avoid Them

            Many users have problems when trying to reset the settings of the Xiaomi vacuum cleaner. Let’s look at the most common mistakes and ways to solve them.

            ❌ Mistake 1: The vacuum cleaner does not respond to button clamping

            • 🔋 Check battery power – at levels below 15%, the reset may not work.
            • 🔌 Connect the vacuum cleaner to the docking station for 10-15 minutes, then try again.
            • 🧲 Make sure there are no strong magnetic field sources nearby (such as microwaves or speakers) that can interfere with sensors.

            ❌ Error 2: After resetting, the vacuum cleaner does not connect to Wi-Fi

            • 📡 Restart your router – sometimes the problem lies in it, not in the vacuum cleaner.
            • 🔄 Try connecting to another network (for example, use a mobile hotspot).
            • 📱 Update the Mi Home app to the latest version.
            • 🌐 If you use dual-band Wi-Fi, try connecting to a 2.4 GHz network (Xiaomi vacuum cleaners do not support 5 GHz).

            ❌ Error 3: Reset interrupted in the middle of the process

            • 🔋 Do not turn off the vacuum cleaner during reset – this can damage the firmware.
            • ⏳ Wait for the process to be completed (it can take up to 5-7 minutes).
            • 🛠️ If the vacuum cleaner is “hung” during the reset, try repeating the procedure after 10 minutes.

            ❌ Mistake 4: The vacuum cleaner emits a constant squeak after being discharged

            • 🔊 This could indicate a sensor error, so flip the vacuum cleaner over and check if the trash is stuck in the brushes or the wheels.
            • 🧹 Clean the main brush and side brushes of hair and thread.
            • 🔄 Perform a soft reboot (press the power button for 10 seconds).

            📌 Table of solutions for post-reset problems:

            Problem.Possible causeDecision
            The vacuum cleaner is off.Battery dischargedConnect to the docking station for 1-2 hours
            Not connected to Wi-Fi.Incorrect password or frequency 5 GHzCheck the password and use 2.4 GHz.
            It's moving around.Damaged map or gyroscope failureStart a new cleaning in map mode
            Not responding to voice commandsThe microphone or reset settings is disabledEnable the voice assistant in the settings

            Alternative ways to solve problems without resetting

            Before you resort to a hard reset, try more gentle methods that will help 60-70% of the time and save your settings.

            🔄 1. Router reboot

            If the vacuum cleaner doesn't connect to Wi-Fi, the problem may be on the router side.Reboot it by turning off the power for 30 seconds, and then try to reconnect.

            📲 2. Firmware update

            Outdated software often causes malfunctions.

            1. Open Mi Home and select a vacuum cleaner.
            2. Go to Settings. → Update of the PO.
            3. If a new version is available, click Update and wait until it is completed (don’t turn the vacuum cleaner off the power!).

            🧹 Cleaning sensors and brushes

            Contaminated sensors can cause navigation errors.

            • 👁️ Laser sensor (located on top, under a transparent cover).
            • 🧲 Collision sensors (sides of the shell).
            • 🌀 Main brush and side brushes (remove the wound hair and threads).

            🔧 4.Reset router settings for vacuum cleaner

            Sometimes the vacuum cleaner is not connected due to conflict. IP-To reset the router's network settings:

            1. Go to the router control panel (usually at 192.168.1.1 or 192.168.0.1).
            2. Find the section DHCP Update the list of connected devices.
            3. Reboot the router.

            💡 5. Use of alternative applications

            If Mi Home doesn’t see the vacuum cleaner, try connecting via:

            • 📱 Xiaomi Home (alternative version for some regions).
            • 🌍 Mi Home (Global) or Mi Home (China) – sometimes changing your region helps.
            • 🤖 Dreamehome (for Dreame models).

            ⚠️ Note: If none of the methods worked and the vacuum cleaner still works incorrectly, there may be a problem in the hardware (for example, a gyroscope or laser sensor failed.

            FAQ: Frequent questions about resetting Xiaomi vacuum cleaner settings

            🔹 How to Reset Xiaomi Vacuum Cleaner if It Doesn't Turn On?
            If the vacuum cleaner doesn't respond to the power button: Connect it to the dock and wait 1-2 hours (perhaps the battery is completely drained). Try pressing the power button for 20-30 seconds - sometimes it helps to "wake up" the device. If the indicators don't light up, check the dock contacts for oxidation or dirt. If nothing helps, the problem may be in the battery or the power board - you will need repair.
            🔹 Can you reset settings without accessing buttons (for example, if they are broken)?
            Yes, in some cases it is possible: If the vacuum cleaner is connected to the Mi Home, try to reset it through the app (Settings section). → For voice-enabled models (e.g. Xiaomi Mi Robot Vacuum-Mop 2 Pro), you can try the Reset command via Alice or Google Assistant (if the vacuum cleaner is tied to your account). If you have physical access to the vacuum cleaner, but the buttons do not work, try to take it to the service center - sometimes the problem is solved by replacing the button panel.
            🔹 After the vacuum cleaner is discharged, it doesn't create a map of the room?
            If the vacuum cleaner moves chaoticly and doesn't build a map: Make sure the laser sensor (lidar) is clean, wipe it with a soft cloth. Start cleaning in a well-lit room (the sensors work worse in the dark); check if the sensor is closed with foreign objects (such as a sticker or dust); upgrade the vacuum cleaner firmware to the latest version. If the laser module remains, possibly malfunctioning, contact the service.
            🔹 How to transfer saved cards to a new vacuum cleaner after resetting?
            Unfortunately, Xiaomi vacuum cleaners don't save maps of the space in the cloud, and once you reset or replace the device, you'll have to recreate the map, but you can: Take a picture of the old map in the Mi Home app before resetting to roughly restore the cleaning areas. Use the Cloning card function (available on some models, such as Xiaomi) S10), If you have two vacuum cleaners of the same model, manually configure virtual walls and no-go zones after you create a new map.
            🔹 The reset didn't help -- the vacuum still gives out an error?
            If the problem persists after the reset, follow the following steps: Check the error code in the Mi Home app or by sound alert (e.g. Error 5 - side brush problem, Error 10 - gyroscope failure). Clean the vacuum cleaner from the garbage, especially pay attention to the brushes, wheels and sensors. Try to update the firmware manually (download the latest version from the official Xiaomi website and install through the application). If a hardware error (e.g., a faulty engine or sensor), contact the service center. Warranty repair is possible if you have a check and a valid warranty.