How to restart the scooter Xiaomi M365 Pro: From Basic Reset to Deep Reset

Xiaomi electric scooter M365 Pro is a reliable assistant for urban travel, but even it sometimes fails: it does not respond to the on button, the display “glues” or refuses to sync with the application. 80% of the time, the problem is solved by a simple reboot, but not everyone knows how to do it correctly. The usual holding of the power button here will not work – M365 Pro has nuances associated with protection from accidental pressing and firmware features.

In this article, we will discuss all the ways of rebooting, from a standard restart to a forced reset via the service menu. We will separately focus on typical errors (for example, when the scooter does not go out of sleep mode or flashes red after a fall) and explain when rebooting will not help - but you need to carry the equipment into the service. All instructions are tested on firmware 1.5.4-1.7.2 and are relevant for models with a 12800 mAh battery.

When you need a reboot: symptoms and causes

Scooter Xiaomi M365 The Pro doesn't require regular restarts -- unlike smartphones, its system is stable -- but there are signs that signal the need to restart:

• 🔄 The display does not turn on when you press the power button (the indicator can flash green or red).
• 📱 Mi Home app doesn't connect to scooter, though Bluetooth is enabled.
• ⚡ The scooter suddenly loses power or “twitches” when accelerating (the cause may be a failure of the controller).
• 🔊 Continuously beeping speaker for no apparent reason (often after falling or getting moisture).
• 🔋 Battery discharges too quickly, although mileage has not changed.

The causes of such failures are divided into two groups:

1. Software: firmware errors (especially after updating), conflict with the application, overheating of the controller due to long driving at high speed.
2. Hardware: mechanical damage after impact, oxidation of contacts due to moisture, battery wear (after 500)+ charge-cycle).

Rebooting only helps in the first case, if the scooter fell from a height or got wet in the rain, a restart can temporarily revive it, but the problem will return. In such cases, a diagnosis is required in the service - especially if after the reboot there is an error Error 21 (motor malfunction) or Error 36 (problems with a different engine). BMS-pay-off).

Method 1: Standard reboot (soft restet)

This is the safest method, which does not reset settings and does not affect communication with the application, Suitable for eliminating small lags, for example, if the scooter does not respond to a button or the display freezes.

Make sure the scooter is on a flat surface (not on its side!)

Press and hold the power button for 10-12 seconds.

Wait for the double beep (squeak) and the indicator blink

Release the button - the scooter will turn off, then turn on automatically-->

If nothing happens after holding the button:

1. Check the battery charge - at a level below 5%, the scooter will not turn on.
2. Connect the charger for 5-10 minutes, then try again.
3. If the indicator does not flash at all, the problem may be in the power button (disassembly is required).

Important: Don't confuse soft-restet with shutdown! A brief press of the button (1-2 seconds) just shuts down the power, but doesn't restart the system. For a full restart, it's just holding the button to a double signal - this resets the controller's cache and restarts the firmware.

⚠️ Note: If the scooter is continuously squeaking after rebooting and is not driving, this is a sign of engine locking (Error 14 or Error 15 error.

Method 2: Forced reset (hard reset)

This method is used when the soft reset doesn't work: the scooter doesn't turn on, the display shows an error, or the app gives a message, "Device is not responding." Hard resets all settings to factory settings, including:

• 🔗 Connect with the Mi Home app (you will have to reconnect).
• 📊 mileage statistics and travel history.
• ⚙️ Custom settings (driving modes, speed limit).

To perform the hard reset:

1. Turn off the scooter (hold the power button for 5 seconds if it is on).
2. Press and hold the power button. + brake button (on the handle) at the same time.
3. After 8-10 seconds, a long beep will sound, the indicator will flash yellow.
4. Release both buttons - the scooter will restart and return to factory settings.

Warning: Hard Reset does not fix hardware problems! If the error repeats after reset (e.g. Error 30 - malfunction) BMS), Also, do not make a hard reset more than 1 time a month - this can lead to wear of the controller's flash memory.

💡

If after a hard reset scooter requires a firmware update, but Mi Home gives an error, try connecting through another smartphone (preferably on Android 10).+). Sometimes the problem is in the app's cache.

Method 3: Reboot through the service menu (for experienced)

This method is used if the scooter is stuck at the firmware level (for example, after a failed update) or if it produces critical errors such as Error 99.

• 📱 Smartphone with Mi Home installed (version no lower than 6.5.4).
• 🔌 Charger (scooter must be connected to the network).
• 🛠️ Screwdriver. T8 (for disassembly, if necessary).

Instructions:

1. Connect the scooter to the charger and turn it on.
2. Open Mi Home, go to the scooter section and click Settings → Firmware update.
3. Hold your finger on your smartphone screen to the 10 second firmware version until the Service Mode menu appears.
4. Select Reboot System – the scooter will restart with the controller’s diagnostics.

If the service menu is not opened:

• 🔄 Reinstall Mi Home and clear the cache.
• 📶 Check your internet connection (the menu requires a Xiaomi certificate check).
• 🔋 Make sure the battery is above 20%.

⚠️ Warning: Do not choose Factory Reset or Calibrate Motor options in the service menu unnecessarily! the first will reset all data, the second can damage the engine if the scooter is faulty.

Reboot after firmware update

Firmware updates for Xiaomi M365 Pros come out every 3-6 months and often solve problems with bugs. However, sometimes after the update, the scooter will "hang" during the installation phase or start to work incorrectly:

• 🔄 The display shows Updating... longer than 20 minutes.
• 🚫 The scooter does not turn on after the update.
• 📉 Speed is limited to 10 km/h for no reason.

To restart the scooter after a failed update:

1. Turn it off from charging and hold the power button for 15 seconds (up to triple signal).
2. Connect to the charging and wait until the indicator lights up green.
3. Turn on the scooter – if the update is interrupted, the process will resume automatically.

If the scooter does not respond:

• 🔌 Try another charger (at least 42V 1.7A).
• 📱 Connect via Mi Home and select Restore Firmware.
• 💻 Use the Xiaomi Scooter Tool for manual flashing (instructions on ScooterHacking).

Important: Never interrupt a firmware update! If the scooter shuts down during the process, the controller may fail. If the battery runs out during the update, plug in the charge and wait for automatic recovery (this can take up to 30 minutes).

💡

If the scooter has become slower to accelerate after the update, check the settings of the driving mode in Mi Home. Often the firmware resets the speed limit to 20 km / h (Eco mode).

Frequent Mistakes and How to Avoid Them

Many users make reboot errors that can make the problem worse.

Another common problem is that the scooter doesn't go out of sleep, which happens if you leave it off for a long time (more than 2 weeks) to wake it up» M365 Pro:

1. Connect the charger for 10-15 minutes.
2. Press the power button briefly (1 second), then repeat the soft reset.
3. If it doesn’t work, do a hard reset (see Method 2).

Tip: If the scooter is stored in winter, turn it on once a month for 5 minutes and make a soft reset. This will prevent the battery from draining to a critical level and keep the controller running.

When the reboot won't help: signs of serious breakdowns

If the scooter doesn't work after all the manipulations, it could be hardware.

• 🔥 Smell of fumes or melted wires (especially near the controller).
• 💧 Corrosion traces on battery contacts (after moisture hit).
• 🔊 Constant squeak without stopping (sign of short circuit).
• 🛞 The wheel is locked when driving (motor or brake malfunction).
• 📉 The battery discharges in 5-10 minutes drive (wear and tear of cells).

Some breakdowns can be diagnosed independently:

Cost of repair in the service:

If the scooter is warranty (up to 12 months from the date of purchase), do not disassemble it yourself - this will void the warranty.

FAQ: Answers to Frequent Questions