How to restart the robot vacuum cleaner Xiaomi with wet cleaning: all the ways and nuances

Xiaomi’s wet-cleaning robots (such as the Mi Robot Vacuum-Mop 2 Pro, Dreame W10 or Xiaomi S10+) have become indispensable cleaning tools. But even the most reliable appliances sometimes fail: they freeze, don’t respond to commands or refuse to start cleaning. In 80% of cases, the problem is solved by simply rebooting the current state of the device. However, wet cleaning adds nuance: improper actions can lead to water leaks or damage electronics.

In this article, we will provide all the proven reboot methods (soft reset, hard reboot, factory reset), as well as unique recommendations for models with a water tank. We will discuss when restart is enough and when a full reset is required, and how to avoid the typical mistakes that make a vacuum cleaner fail. If your Xiaomi robot “hangs” with a filled water tank, this guide will help bring it back to life without the risk of flooding the floor.

When you need to restart: signs of failure

Not all "unusual" vacuum cleaner behavior requires a reboot, for example, if a robot is slowly moving on a carpet or skipping corners, it's more a matter of power settings or a room map, but here are the obvious symptoms of failure, for which it is worth trying to restart:

• 🔄 The robot rotates in one place for more than 5 minutes without reacting to obstacles.
• 📛 Error 10, Error 14 or Water Tank Issue Error is on the screen (or in the application.
• 🔋 The vacuum cleaner does not turn on after charging, although the indicator shows 100%.
• 💧 Water is not supplied to the cloth, although the reservoir is full (or, conversely, pours continuously).
• 📱 Application Mi Home/Dreame It does not connect to the device, although Wi-Fi is working.

Wet cleaning errors are particularly critical, such as the Error 14 code in Dreame models often means a blockage in the water supply pipe or a pump malfunction, in which cases a reboot can temporarily return to service, but if the problem recurs, cleaning or repair is required.

⚠️ Attention: If the robot makes uncharacteristic sounds (squeaking, squeaking) or smells of a burn, do not reboot it. It may be a mechanical failure (for example, a jammed roller or a burned engine.

Method 1: Soft reboot (restart)

It's the safest method that doesn't reset settings or affect cleaning cards, and it's suitable for temporary freezes where the robot doesn't respond to buttons or commands from the app. It's universal for all models. Xiaomi/Dreame wet-clean:

1. Press and hold the Power button (or Home if you have one) for 10-15 seconds until you hear the beep.
2. Release the button. The robot has to shut down.
3. Wait 30 seconds (this is important for resetting the cache of the operating system).
4. Press the power button to turn on the vacuum cleaner.

If you have a problem after restarting (e.g., the water supply is not working), try turning off the water tank and start dry cleaning. Sometimes failures occur due to the fluid level sensor - its contacts can oxidize from moisture.

Make sure the robot is not charging | Check that the water tank is installed correctly | Turn off the vacuum cleaner from the application (if connected) | Wait 30 seconds after turning off-->

Method 2: Hard reset (forced reset)

If a soft restart doesn’t work and the robot is completely silent (no buttons, no sounds), a hard reset will be required. This method doesn’t erase settings, but resets all current tasks. Importantly, models with a 5200 mAh battery (such as the Xiaomi S10+) may need to recalibrate the sensors after a hard reset.

Instructions:

1. Turn the robot over and find the hidden reset button (usually located near the wheel or under the battery cover). In the Dreame W10 models, this is a small hole that says RESET.
2. Take a paperclip or toothpick and press the button for 5-7 seconds.
3. Wait until the indicators start flashing (usually red and blue).
4. Turn on the vacuum cleaner with the power button.

After a hard reset, the robot can forget the current map of the room in the app, and don't worry, it will recover after the next cleaning, but if you've had zoning or no-go zones set up, you'll have to reconfigure them.

⚠️ Warning: Do not use hard reset more than 1 time per week. This can cause wear of the flash memory of the device where the firmware and settings are stored. If the robot requires frequent reboot, check it for firmware glitches (more on this below).

Method 3: Resetting to factory settings

This is an extreme measure that erases all user data: room maps, cleaning schedules, power settings and wet cleaning.

• 🔄 The robot is constantly being thrown off spontaneously.
• 📱 Cannot connect to Wi-Fi or an app.
• 🚫 Error 24 (critical system error) is on the screen).
• 💧 The wet cleaning system works unpredictable (pours water without a command or does not wash at all).

Instructions for complete discharge:

1. Turn off the vacuum cleaner (hold the power button for 10 seconds).
2. Press the power + home buttons at the same time (or power + Spot Cleaning if there is no home button).
3. Hold for 15-20 seconds until you hear a long beep.
4. Release the buttons. The robot will reboot and return to factory settings.

After the reset, you'll have to do it again.

• 📱 Connect the vacuum cleaner to the Mi Home or Dreame app.
• 🗺️ Create a new map of the room (the first cleaning will take longer).
• ⚙️ Set up the intensity of wet cleaning and schedule.

Reboot via the app (if the robot responds to commands)

If the vacuum cleaner is connected to the Mi Home or Dreame, but it is unstable (for example, it is "glutching" wet cleaning), you can try to reboot it software, this method is not suitable for completely silent devices, but helps with minor failures.

Instructions:

1. Open the app and select your robot.
2. Go to Settings → General → Reboot (or Restart).
3. Confirm the action. The robot will turn off and turn on on itself.

Some firmware has the option to Reset cleaning settings - it returns to default parameters of power suction and water supply, but does not affect cards and Wi-Fi. This is useful if the robot has become worse washing floors or leaves divorces.

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If the app doesn’t have a reboot button, try to disconnect the vacuum cleaner from the Wi-Fi and reconnect it, often resetting “hung” commands, especially if the problem occurred after the firmware update.

Errors after reboot: how to fix

Sometimes, after a restart or reset, the robot starts to behave even stranger, and here are the typical problems and their solutions.

If the robot does not remember the map after reset or “lost” in space, check:

• 📶 Wi-Fi signal at the cleaning site (weak signal knocks navigation).
• 🔦 Lighting (in the dark, lidar may not work properly).
• 🧲 Presence of magnetic tapes or metal objects near the base.

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If the robot becomes less orientable after the reboot, start calibrating the sensors manually. To do this, select Settings → Additional → Calibration and follow the instructions in the application. This takes 2-3 minutes, but significantly improves navigation accuracy.

Firmware and Updates: When Rebooting Doesn't Help

If the robot regularly "gluts" even after resetting, the problem may be the firmware. Manufacturers often release updates that fix bugs with wet cleaning or navigation.

1. Open the Mi Home or Dreame app.
2. Select your vacuum cleaner → Settings → Update the firmware.
3. If there's a version available, install it. Don't interrupt the process!

Updating the firmware can take 10 to 30 minutes.

• 🔌 Do not turn off the vacuum cleaner from charging.
• 📶 Don't change your Wi-Fi settings.
• 📵 Don't use a robot to clean up.

After the update, perform a soft reboot (see Method 1). If the problem persists, contact Xiaomi with error logs (they can be exported in the application).

⚠️ Warning: Do not install firmware from third-party sites! this may lead to device lock or wet cleaning system malfunction (e.g. constant water leakage.

FAQ: Frequent questions about rebooting Xiaomi robot vacuum cleaners