How to properly reboot the Xiaomi vacuum cleaner with wet cleaning: all ways

Xiaomi’s wet-cleaning robots are real helpers in the home, but even they sometimes require rebooting. Hanging up, connecting errors to the Mi Home app, navigation problems, or refusing to execute commands can all indicate a need to reset the system. But rebooting a water tank vacuum cleaner has its nuances: wrong actions can lead to water leakage or damage to electronic components.

In this article, we will discuss all the safe ways to reboot, including software reset via the application, hardware reboot buttons and forced reset to factory settings. Special attention will be paid to models with a hybrid cleaning system (for example, Xiaomi Mi Robot Mop 2 Pro or DreameBot W10), where wet cleaning is integrated into the main body. If your vacuum cleaner has stopped responding to commands or gives an Error 10 error (a water pump problem), the following instructions will help bring it back to life without going to the service.

When you need to restart the vacuum cleaner Xiaomi

Not every problem is solved by a reboot, but there are a number of situations where this method is the first step to restore performance:

• 🔄 The vacuum cleaner hovers in one place and does not respond to commands from the application or remote control.
• 📱 The Mi Home app shows offline status, although the vacuum cleaner is on and connected to Wi-Fi.
• 💧 An error associated with the wet cleaning system appears on the screen or in the application (for example, Error 9 - locking the pump).
• 🔋 Battery discharges too quickly, although previously held the charge longer.
• 🗺️ The vacuum cleaner does not build a map of the room or moves chaoticly, ignoring virtual zones.

If the problem is mechanical damage (e.g., a brush jammed or a water pump broke), rebooting won't help -- it will need repairs. But in 70% of cases, the failures are software-based and can be repaired on your own.

⚠️ Warning: If the vacuum cleaner makes uncharacteristic noises (squeaking, squeaking) or smells of burning, do not try to reset it. Immediately disconnect from the network and contact the service center - this may be a sign of a short circuit.

Preparing the vacuum cleaner for reboot: what to do in advance

Before any reboot, especially if wet-cleaning models (Xiaomi Mi Mop P, DreameBot L10 Pro, etc.), several steps must be taken to prevent water leakage and damage to electronics.

Remove the water tank and drain the water|Make sure that the cleaning material is dry.|Disconnect the vacuum cleaner from the docking station (if it is used)|Check that there are no puddles or wet spots in the cleaning area|Disconnect all removable accessories (side brushes, main brush)-->

In Xiaomi models with electronic moisture control (e.g. Mi Robot Mop 2 Ultra), even a small amount of water in the tank can cause an Error 12 error after rebooting. If the tank cannot be removed (e.g., DreameBot W10 has it built in), make sure the water supply valve is closed and the vacuum cleaner is on a dry surface.

It is also recommended that:

• 📴 Disable the vacuum cleaner from the Mi Home app (if you plan to reset to factory settings).
• 🔌 Put the device on charge for 10-15 minutes if the battery level is below 20.
• 📡 Make sure there are no sources of strong electromagnetic interference (microwaves, wireless speakers).

Method 1: Software reboot via Mi Home

The safest method is to reboot through the official app, and it is suitable for most Xiaomi and Dreame models with wet cleaning support, including the Mi Robot Mop 2 Pro, DreameBot L10S Ultra and others.

Instructions:

1. Open the Mi Home app and select your vacuum cleaner.
2. Go to Settings → General → Reboot (or Reboot in English version).
3. Confirm the action. The vacuum cleaner will sound and start rebooting (usually in 1-2 minutes).

If the Reboot item is not on the menu, try an alternative path:

Device Profile → Three dots in the upper right corner → Additional → Reboot

⚠️ Warning: If the vacuum cleaner produces an Error 5 error (a gyroscope problem) after rebooting through the app, don't panic. Let the device stand 5-10 minutes on a flat surface - the sensors may require calibration.

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If the vacuum cleaner doesn't respond to commands in Mi Home, try first reconnecting it to Wi-Fi: remove the device from the app and add it again. This often solves synchronization problems.

Method 2: Hardware reboot with buttons

If the vacuum cleaner doesn’t respond to the app or you don’t have access to the Mi Home, you can reboot manually.This method works for all Xiaomi and Dreame models, including those that don’t support software reset.

Step-by-step:

1. Make sure the vacuum cleaner is disconnected from the docking station and is on a dry surface.
2. Find the power button (usually located on the top panel, under the lid or side).
3. Press the button for 10-15 seconds until you hear the beep (or until the light starts flashing).
4. Release the button. The vacuum cleaner will start restarting (it can take up to 3 minutes).

For models with touch buttons (for example, DreameBot Z10 Pro):

• 🔘 Simultaneously press the power button and the return button to the base.
• 🕒 Hold for 8-10 seconds until the white light light lights up.

If the vacuum cleaner doesn't respond to the hold of the button, the battery may have run out. Connect it to charging for 20-30 minutes and try again.

Method 3: Forced reset to factory settings

If a conventional reboot doesn't work and the vacuum cleaner continues to malfunction, you may need to reset completely, and this method removes all stored room maps, cleaning settings and Wi-Fi data. Use it only as a last resort!

Instructions for most models:

1. Disconnect the vacuum cleaner from the docking station and remove the water tank.
2. Press the power button and the "Spot Cleaning" button at the same time.
3. Hold for 5-7 seconds until you hear a double beep.
4. Release the buttons. The vacuum cleaner will begin the reset process (it can take up to 5 minutes).

For DreameBot models (like the DreameBot L10 Pro):

1. Press and hold the power button.


2 After 3 seconds, without letting her go, press the Home button.).




3 Hold both buttons for another 5 seconds until the indicator blinks.

After the vacuum is reset, it will return to the factory settings.

• 📱 Reconnect it to the Mi Home app.
• 🗺️ Launch a new map of the premises.
• ⚙️ Set up a cleaning schedule and wet cleaning parameters.

⚠️ Note: On models with automatic brush cleaning station (for example, Xiaomi Mi Robot Mop 2 Ultra), resetting to factory settings can cause an Error 14 error on the first run.

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Resetting to factory settings is a last resort, and before doing it, try updating the vacuum cleaner firmware through Mi Home (Service Update).

Frequent errors after reboot and how to fix them

Sometimes rebooting doesn't solve the problem, but it causes new mistakes, and let's look at some of the most common ones and how to fix them.

If after restarting the vacuum cleaner:

• 🔊 Squeaking and not moving – check if the wheels or brushes are blocked.
• 📡 Does not connect to Wi-Fi – reset the network settings in the application and add the device again.
• 🔋 Fast discharge – perform 2-3 full charge/discharge cycles to calibrate the battery.

If the error repeats after several reboots, check:

• 📦 Integrity of water tank sealing rubbers (they may wear out over time).
• 🔧 The state of the contacts at the docking station and the vacuum cleaner itself (oxidation may interfere with charging).
• 📲 Firmware Version – Outdated Software Often Causes Conflict.

Failure prevention: how to avoid frequent reboots

To ensure that Xiaomi wet vacuum cleaner works stably and does not require constant reboots, follow these recommendations:

• 💧 Use only distilled water in a water tank. Conventional tap water contains impurities that clog the pipes and pump over time.
• 🧹 Clean brushes and filters after every 3-4 cleanings. Clogged filters increase engine load.
• 📱 Regularly update the firmware through the Mi Home app. the manufacturer often releases patches to fix bugs.
• 🔋 Do not keep the vacuum cleaner on charge all the time. The optimal charge level for storage is 40-60%.
• 🗑️ Clean sensors (especially lidar and optical sensors) with a soft wipe once a month.

Also avoid:

• ❌ Interrupt manual cleaning (it is better to use the command "Stop" in the application).
• ❌ Use of aggressive detergents – they can damage rubber seals.
• ❌ Cleaning in rooms with high humidity (bathroom, sauna).

If you use a vacuum cleaner with an automatic cleaning station (such as Xiaomi Mi Robot Mop 2 Ultra), monitor the water condition in the tank of the station. Stagnant water can cause unpleasant smell and bacteria to multiply. Change it after each cleaning.

FAQ: Answers to Frequent Questions