How to log into Mi Cloud storage on Xiaomi smartphone: all ways 2026

Xiaomi’s Mi Cloud cloud storage is not just a backup location, but a full-fledged tool to synchronize contacts, photos, notes, and even SMS between devices. However, many users face difficulties when they first sign in: the system requires an SMS confirmation, does not accept a password or does not find an account at all. This is especially true for owners of Redmi, POCO and Xiaomi smartphones after resetting or buying a used device.

In this article, we'll look at all the current ways to log in to Mi Cloud on Xiaomi Android devices, from standard app login to bypassing locks when you lose access. You'll learn how to link your account to your phone, restore access via email, and why sometimes the system asks for an old password even after changing data. And for those who bought a phone from hand, we've prepared a separate section on unlocking a cloud tied to someone else's account.

1. Standard sign-in to Mi Cloud via phone settings

The most obvious way is through the smartphone settings menu, which works on all Xiaomi devices running MIUI 12-14, including the Redmi Note 12, POCO X5 and Xiaomi 13, the main condition is that the phone must be connected to the Internet (Wi-Fi or mobile network).

Step instructions:

• 📱 Open the Settings app** (the gear icon on the home screen).
• 👤 Go to Accounts and Synchronization → Mi Account.
• 🔑 If you are already logged in, click on your profile avatar. If not, select Log in».
• 📧 Enter the email or phone number associated with your Xiaomi account.
• 🔐 Enter your password. If you forgot, click "Forgot your password?" (more on this in section 4).
• 📲 Confirm the entrance through SMS-code (will come to the linked number) or email.

⚠️ Note: If you log in with an error "This device is linked to another account," the previous owner has not untied his Mi Account.

After successful authorization, you will be taken to your personal account where you can:

• 📁 View files in the cloud (Mi Cloud) → Warehouse).
• 🔄 Manage synchronization (contacts, notes, photos).
• 📱 Set up a phone data backup.

2. login via the official Mi Cloud app

If for some reason, the phone’s settings are not available (for example, after resetting to factory settings), you can use a separate Mi Cloud app. It is pre-installed on all Xiaomi smartphones, but if it is not available, download from Google Play or AppGallery.

Step-by-step:

1. 🔍 Find the Mi Cloud icon on the home screen (a white cloud logo on a blue background). If it's not, check the Other Apps folder or search the phone.

The advantage of this method is that the Mi Cloud app allows you to manage files in the cloud even without fully linking your account to your phone, for example, you can download photos to a new smartphone without waiting for full sync.

⚠️ Note: On some models (e.g, POCO F4) The Mi Cloud app can be called the Cloud or Xiaomi Cloud.

3. Authorization via browser (if the phone is blocked)

Situation: the phone is locked after resetting and requires input from Mi Account, but you don't know it, or the smartphone is physically unavailable (lost, broken screen), in which case you can log into the cloud via the web version of Mi Cloud on your computer or other phone.

How to do this:

1. 🌐 Open your browser (Chrome, Firefox, Edge) and go to the official website: i.mi.com.
2. 👤 Click "Enter"** in the upper right corner.
3. 📧 Enter the email or phone number associated with your account.
4. 🔐 Please enter your password. If you forget, click "Forgot your password?" and follow the instructions (section 4).
5. 📱 Confirm the entrance through SMS email.

After entering, you will have access to:

If you need to unlock your phone through Mi Cloud, go to Devices → Find your smartphone → Unlock. The system will send a command to reset the lock (it does not work on all models).

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If you have a “Too many attempts” error when you log in, wait 30 minutes or try to log in from another browser. IP-addresses (for example, via mobile Internet).

Restore access to Mi Account (if you forgot your password)

Forgot the Mi Account password? No problem — Xiaomi provides several ways to restore, as long as you have access to your email or phone number, if not, you will have to contact support (section 7).

Recovery methods:

• 📧 From email: On the login page, click "Forgot your password?"** Select "Restore via email."** Enter the email address associated with your account.@account.xiaomi.com. Create a new password (minimum) 8 symbols, with capital letters and numbers).

Through SMS:

1. On the recovery page, select “Restore via SMS”**.
2. Enter the phone number associated with your account (with country code, for example +7 for Russia).
3. Enter the 6-digit code from SMS.
4. Create a new password.

⚠️ Note: If, during the recovery process, SMS If you see a message saying, "This device is not linked to an account," the phone number is not confirmed in Mi Account, so you can try to restore access via email or add a number to your account settings after you log in.

What if you don’t have access to your email or phone number?

5.Mi Cloud login issues and solutions

Even with the right data entry, the system can produce errors, and let's look at the most common problems and how to fix them.

If you see an error "Account is blocked", this may mean:

• 🔒 Violation of Xiaomi rules (for example, mass spam sending through an account).
• 🛡️ Suspicious activity (entry from different countries, many failed attempts).
• 📜 Unconfirmed identity (if the account was created long ago and was not used).

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If the phone requires an old password from Mi Account after resetting, and you do not remember it – the only way out: restore access through the reset. email/SMS or to provide evidence of possession of the device.

6 How to unlock Mi Cloud if your phone was in use

Buying Xiaomi out of hand, many face a problem: the previous owner did not untie his Mi Account, and now the phone requires the input of his data. Without this, you can not use the cloud, and sometimes the device itself (if the lock is enabled Find Device).

What to do in such a situation:

1. 📞 Contact the previous owner, ask them to untie the device via i.mi.com (Device section) or send you a username and password from your Mi Account (not secure!).
2. 🔧 Reset your account via Fastboot (for advanced users), which works on some models (e.g. Redmi Note 10), but requires: Unlocked bootloader. ADB and Fastboot on PC. Command line knowledge.

Reset command:

fastboot erase frp

⚠️ Warning: Misuse of Fastboot can turn your phone into a brick. If you're not sure, consult a specialist.

Call for Xiaomi support.

It will require:

• Check or sales contract.
• IMEI phone (to find out via *#06#)
• Photo of the box (if any).
• 📧 By email: Write to support@mi.com Theme: "Mi Account Recovery".
• 📞 By phone: For Russia - 8 800 700 01 25 (toll free).

To speed up the answer:

• 📄 Attach maximum proof: check, photo of box with serial number, screenshot of error.
• 📝 Write in English – so the chance that you will understand (support Xiaomi is not always well-known Russian).
• 🕒 Please indicate that the problem is urgent (if the phone is blocked).

Time frame for consideration:

• 📅 Simple password recovery: 1-3 days.
• 📅 Unblocking the account of the previous owner: 5-7 days.
• 📅 Difficult cases (lost check, no access to email):** up to 14 days.

⚠️ Warning: If you are offered to "buy unlock" on third-party sites, it is a scam. Xiaomi officially does not sell Mi Account unlock services.

FAQ: Frequent questions about signing in to Mi Cloud