How to log into the cloud Xiaomi from your phone: full instructions with pictures

Xiaomi’s Mi Cloud cloud storage is not just a place for backups, but a full-fledged tool for synchronizing contacts, photos, notes and even SMS However, many users have difficulty logging in first: the system asks for confirmation of the SMS, It doesn't accept a password or it gives you an "Account doesn't exist" error. In this article, we'll look at all the ways you can log into the Xiaomi cloud, from standard authorization to bypassing locks when you lose access.

Special attention will be paid to new models 2023-2026 (Xiaomi 14, Redmi Note 13, POCO F6), where the input process may differ due to the updated interface MIUI 15 You will also learn how to restore access if your phone has been reset and your Mi Account is not tied to your mail.

If you've never used Mi Cloud, start by signing up for an account -- you can't log in to the cloud without it. You already have an account, but you can't log in? Check if two-factor authentication is enabled or if you block login. VPN (This is especially true for users from Russia and the EU after the changes in Xiaomi’s policy in 2023).

Important: Once you log in to the cloud, you automatically back up your photos and contacts. If you don't need to, turn off sync in your Mi Cloud settings. → Storage management.

1. Standard sign-in to Mi Cloud via phone settings

The easiest way is to log in directly to the cloud menu, which works on all Xiaomi, Redmi and other smartphones. POCO s MIUI 12-15, including the latest models.

Open the Settings app (the gear icon on your desktop) and follow the steps:

1. Scroll down and select Mi Account (or “Xiaomi Account” in Russian).
2. Click on your profile at the top of the screen. If you're not logged in, the system will prompt you to log in.
3. Enter the email or phone number associated with the account and the password.
4. Confirm the entrance through SMS-code (will come to the number specified during registration).

After successful authorization, go back to Settings and find the Mi Cloud section.

• 📱 Synchronization of data (contacts, calendar, notes)
• 📷 Backup (photos, videos, applications)
• 🔄 Storage management (cleaning up, buying a place)

Is the phone number linked to your Xiaomi account?

Is there access to the email specified during registration?

Is the phone connected to the Internet (Wi-Fi or mobile data)

Is it off? VPN (It can block Xiaomi servers)-->

If after entering the password there is an error "Incorrect login or password", try to reset the password through the official website account.xiaomi.com. Since 2023, Xiaomi has blocked the entrance to some of the most important sites. IP-Addresses of Russia and Belarus - use European VPN (For example, ProtonVPN, if you have this problem.

2. Sign in to Mi Cloud via browser (if the application does not work)

Sometimes logging in through your phone settings is not possible due to failures in the phone. MIUI Or regional restrictions. In this case, use the web version of Mi Cloud:

Open your browser (preferably Google Chrome or Mi Browser) and go to:

https://i.mi.com

On the login page, enter the same data as the phone. If the system requests a two-factor code, check:

• 📧 Mail (letter from service)@xiaomi.com)
• 📱 SMS number-bound
• 🔐 Mi Authenticator app (if configured)

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If it doesn't come SMS With the code, try requesting a call instead of a message – this option appears after 3 failed attempts to send.

After logging in, you will see the cloud web interface where you can:

⚠️ Note: If you are logged into Mi Cloud via your browser but still see the message “Not logged in” on your phone, manually sync your account: Settings → Mi Account → Synchronization of data → Update.

3. Restore access to Mi Account (if you forgot your password or email)

Losing login data is one of the most common problems. Xiaomi offers several ways to recover, but their availability depends on what you remember:

If you have forgotten your password, remember your email or phone number:

1. Go to the recovery page.
2. Select the confirmation method: SMS or email.
3. Enter the received code and set a new password.

If you have forgotten the password, and email/number:

• 🆔 Try to get in through ID You can find it in old emails from Xiaomi or on the phone box (if the account is linked to the device).
• 📞 Contact support with a photo of your phone purchase check – they can help restore access.

On new models (Xiaomi) 13T, Redmi Note 12 Pro+) After resetting, the system can require the previous Mi Account password, even if the phone has already been sold:

⚠️ Note: If you bought a phone "with your hands" and can not log in due to a tied someone else's account, return the device to the seller or contact the service center with a purchase agreement. Self-deletion of the account without the data of the previous owner is impossible - this is a restriction on the firmware level.

4. Solve Mi Cloud login errors

Even with the right password, users often encounter errors, and let's look at the most common ones and how to fix them:

Error: "Server is not available. Check the network connection."

• 🌐 Check if the internet is working (open any website in your browser).
• 🔄 Reboot the phone.
• 🛡️ Turn it off. VPN Change the server (we recommend Germany or the Netherlands).
• ⏳ Wait 10-15 minutes – possibly temporary problems on Xiaomi servers.

Error: "The account does not exist"

This means that you are introducing an incorrect email/- The number or account was deleted:

• 🔍 Correctness of input (registrar is not important, but the characters "@" and "...." must be in place).
• 📧 You may have registered through another email (e.g. backup email).
• 📅 The account can be deleted for inaction (if not used for more than 12 months).

Error: "This device does not support Mi Cloud"

This problem occurs on custom firmware or after root access.

• 🔧 Install the official firmware through the Mi Flash Tool.
• 📲 Update. MIUI Up to the latest version in Settings → The phone. → Updating the system.
• 🔑 If the phone is rooted, turn off Magisk or SuperSU before entering.

Server unavailable

Wrong password

The account doesn't exist.

Another problem.

There were no mistakes.-->

5. set up automatic synchronization with Mi Cloud

After a successful login, we recommend setting up automatic backup so as not to lose data when the phone is reset or broken.

How to turn on synchronization:

1. Open the Settings. → Mi Cloud.
2. Activate the data synchronization switch.
3. Choose which data to store: 📇 Contacts 📅 Calendar 📝 Notes 📷 Gallery (photo and video) 🎵 Call records.

Backup

Automatically.

Please note the free tariff restrictions:

• 🆓 5 GB - base volume (enough for a ~1000 photos in compressed format).
• 💰 Additional seat: 50 GB — ~$1/month 200 GB — ~$3/month 2 TB — ~$10/month

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To save space in the cloud, turn on the option “Optimize photos” in the backup settings. It reduces the size of images without noticeable loss of quality.

If you are a photographer or often take videos 4K, consider alternatives:

6. Delete your Mi Cloud account from your phone (if you sell your device)

Before selling or transferring the phone, be sure to untie the account, otherwise the new owner will not be able to use the device.

Method 1: Settings (if the phone is working)

1. Open the Settings. → Mi Account.
2. Click on your profile → Exit.
3. Confirm the action with a password.
4. Back to Settings → Additionally. → Resetting settings → Delete all data.

Method 2: If you forget your password or your phone is locked

• 🔧 Use Access Restoration (see Section 3).
• 📱 If the phone does not turn on, contact the service center with purchase documents.

⚠️ Note: After resetting the settings without detachment of the account, the phone will require the username and password of the previous owner on the first turn on. This is called Mi Account Lock, which is anti-theft protection, and you can only delete it through the official Xiaomi service with proof of ownership.

7. Alternative ways to access files in Mi Cloud

If you can’t log in to your account, but you need to get files (photos, contacts) immediately, try these methods:

Method 1: Through a computer

• 🖥️ Set up Mi. PC Suite.
• 📱 Put the phone on. USB (Turn on the debugging. USB In Settings → The phone. → Version. MIUI (press 7 times) → Additionally. → For developers).
• 🔍 In the program, select Backup. → Recover and point the way to a local copy of the data.

Method 2: Through another Xiaomi phone

If you have a second phone with the same Mi Account:

1. Sign in to Mi Cloud on the second device.
2. Download the required files to Settings → Mi Cloud → Storage management.
3. Transmit them to the main phone via Bluetooth, Wi-Fi Direct or messenger.

Method 3: Through Support Service

If files are critically important (such as single photos), contact Xiaomi for support with:

• 📄 Document confirming the purchase of the phone (check, warranty card).
• 📋 IMEI Devices (to learn by command *#06#).
• 📧 Email linked to your account (if you remember).

The processing time is up to 7 days, and success depends on the completeness of the data provided.

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If your phone is stolen or lost, lock it first via i.mi.com. → "Find the device. This will prevent access to your data.

FAQ: Frequent questions about signing in to Mi Cloud