How to reset the settings Xiaomi AirDots Pro: all ways + error solving

Xiaomi AirDots Pro wireless headphones (also known as Mi True Wireless Earbuds Basic 2) have become popular due to a combination of price, sound quality and convenience. However, even the most reliable equipment sometimes requires a factory reset — whether it’s Bluetooth connectivity issues, sensor failures, or the need to transfer the device to a new owner. Unlike smartphones, where the reset is done through a menu, the process for headphones depends on the model and firmware version.

In this article, you will find all the current reset methods for AirDots Pro, including hidden methods for old and new device revisions. We will also analyze common errors (for example, when the headphones do not reset or pair) and give recommendations for recovery. If you encounter a problem after a firmware update or mechanical damage, there are solutions.

When you need to reset Xiaomi AirDots Pro

Resetting to factory settings is a last resort, but in some cases it is the only one that helps to return the headphones to work, and here are the key situations where the procedure is mandatory:

• 🔄 The headphones don’t connect to the phone, although they previously worked stably (even after removing the device from the Bluetooth list and re-pairing).
• 🎧 The sound is interrupted or distorted, although there is no problem on other devices.
• 🔋 Charge indicators burn incorrectly (for example, show 100% when the battery is discharged or vice versa).
• 📱 Mi Home app doesn’t recognize headphones or shows firmware update error.
• 🔄 One of the headphones does not work (does not turn on, does not synchronize with the pair module).

It's important to understand that resetting won't solve hardware problems -- if, for example, the speaker fails or the battery swells, it will require repairs. However, in 80% of cases, software failures are eliminated by this procedure, and if you buy headphones from your hands, resetting will also help remove the binding to the previous owner.

Preparation for resetting: what to do in advance

Before you start resetting, follow a few mandatory steps to avoid additional problems and save your data:

1. Remove the headphones from the Bluetooth list on all the gadgets they’ve been connected to (smartphone, laptop, tablet) and prevent conflicts when paired again.
2. Charge the case and headphones to at least 30%, and a discharged device can interrupt the reset process, which will lead to even more failures.
3. Prepare the charger – some methods require the case to be connected to the network during the procedure.
4. Install the Mi Home app (if you haven't already) to check the reset and update the firmware.

If you are using AirDots Pro with an iPhone or an Android device without Xiaomi services, some features (such as firmware) may not be available, in which case the reset is done only by hardware methods (buttons).

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If the headphones don't respond to button presses, try clearing the contacts in the case with a cotton swab dipped in alcohol.Oxidation or contamination can block charge and reset.

Method 1: Reset via buttons on the case (main method)

This is the most reliable and versatile way that works on all versions of Xiaomi AirDots Pro, including early 2019 revisions and updated models 2020-2023.

Step-by-step:

1. Place both headphones in the charging case and close the lid.
2. Connect the case to a power source (charger or Power Bank). This is a prerequisite - without a connection to the network, the reset will not work.
3. Press and hold the button on the back of the case for 15-20 seconds.
4. The indicator on the case will flash red and white (or orange and white on the new models), which is a signal that the reset will begin.
5. Release the button and wait until the indicator starts flashing white at 1 second intervals – this means that the headphones are ready for a new pairing.

If the indicator doesn't flash white or the process is interrupted, try again by holding the button longer (25-30 seconds).

Method 2: Reset via Mi Home (for stitched devices)

If your AirDots Pro is connected to the Mi Home app (or Xiaomi Wear on newer versions of the software), you can reset software, which is less reliable than hardware, but convenient if the headphones respond to commands.

How to reset via Mi Home:

1. Open the Mi Home app and go to Profile → My Devices section.
2. Find AirDots Pro in the list and tap them.
3. In the upper right corner, click on ⚙️ Settings (or ⋮ → Remove the device).
4. Select Reset Settings or Remove Device (depending on the version of the application).
5. Confirm the action and wait for the process to be completed (the headphones must restart).

After that, the headphones will automatically go into pairing mode. If the application does not have a reset option, then your version of AirDots Pro does not support the software method - use the button on the case (Method 1).

Method 3: Reset via PC (for power users)

In the rare cases where neither the button on the case nor the app helps, you can try to reset the headphones through the computer. This method requires special software and is only suitable for users familiar with the firmware of devices.

Tools required:

• 💻 Windows computer 10/11 macOS.
• 🔌 Cable USB Type-C (to connect the case).
• 📦 Mi Flash Tool or QFil (for firmware through the EDL-regime).
• 📄 Firmware for AirDots Pro (can be found on the forums) 4PDA or XDA Developers).

Instructions:

1. Download and install drivers for Qualcomm (the chipset used in AirDots Pro).
2. Connect the case to the PC in EDL-mode (for this you need to close contacts on the case board or use a special cable).
3. Start the Mi Flash Tool, select the downloaded firmware and start the process.
4. After the firmware is completed, the headphones will automatically reset to factory settings.

⚠️ Warning: The wrong firmware can permanently incapacitate your headphones. If you're not sure what you're doing, contact a service center. This method should only be used if other methods have not worked.

Table: Comparison of discharge methods

What to do if the reset does not help

If problems with AirDots Pro persist after reset, check the following points:

• 🔋 Battery charge: Discharged headphones may not turn on or malfunction.Charge the case and headphones to 100% and reset again.
• 📱 Device compatibility: Make sure your smartphone supports Bluetooth 5.0 (earphones may not work with older versions of the device in a stable way).
• 🔄 Firmware conflict: If you recently updated the software through Mi Home, try to roll back to the previous version (the forums have instructions).
• 🛠️ Mechanical damage: Check if moisture has entered the case or headphones. condensation or corrosion can block contacts.

If none of these methods worked, there might be a problem with the hardware.

1. Contact the Xiaomi service center (if the device is warranty).
2. Check the headphones on another smartphone or PC – this will help rule out a problem with your main device.
3. If the headphones were bought by hand, check with the seller if they were re-flashed (this may block standard reset methods).

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In 90% of cases, AirDots Pro problems are solved by resetting through a button on the case. If the method does not work, check the charge of the device and compatibility with your smartphone.

FAQ: Frequent questions about resetting Xiaomi AirDots Pro