Previous articleMissing sound on Xiaomi: what to do if the phone does not make sounds

You picked up your Xiaomi to listen to music or answer a call, but instead of the usual tunes, silence. The sound disappeared for no apparent reason and the reboot didn't help? This problem is familiar to many owners of the brand's smartphones, from the budget Redmi Note to the flagship Xiaomi 14. The causes can lie in software failures and hardware malfunctions - and we will help you accurately diagnose them.

In this article, you'll find step-by-step instructions for all possible scenarios, from basic checks (volume settings, speaker cleaning) to complex manipulations (resetting, flashing). We'll also look at specific cases where the sound disappeared after a MIUI update, a phone drop, or headphones are connected. If you're not a tech person, don't worry: each step is accompanied by screenshots and explanations.

Before you take your phone to the service center, try our recommendations — 80 percent of the time, you can recover the sound yourself in 5 to 10 minutes, and if the problem turns out to be hardware, you at least know what to expect from the repair and how much it can cost.

Basic checks: what to do first

Start with the basics -- often the sound goes missing for trivial reasons that users don't pay attention to. Here's a quick diagnostic checklist:

Check the physical volume switch (buttons on the case)

Make sure that the phone is not activated silent mode

Turn off Bluetooth headphones or speakers

Try to play sound from different sources (music, video, call)

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Pay special attention to volume buttons — on some Xiaomi models (such as the Redmi 9A or POCO M3) they can jam due to dust. Carefully press them several times or blow them with compressed air. If the sound appeared but quickly disappeared again, the problem may be oxidized contacts — their cleaning is better entrusted to the service center.

Another common case is a phantom headphone connection, where the phone thinks it has wired headphones (even if they don't exist) and redirects the sound to a non-existent headphone connector to reset that state:

1. Connect the headphones to a 3.5mm jack (if your model has one) and immediately turn it off.
2. Use a toothpick to clean the dust connector gently (do not use metal objects!).
3. Reboot the phone.

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If your model doesn’t have a 3.5mm connector (like the Xiaomi 13 Pro), but the sound still goes into the headphones, the problem may be a contaminated USB-Type C port. Try cleaning it and restarting the device.

2. Checking the sound settings in MIUI

Sometimes the sound is lost due to the misaligned settings in the MIUI firmware. For example, after the system update, the volume settings for individual applications may be reset or functions like "Do Not Disturb" activate.

1. Total volume: Go to Settings → Sound and vibration and move all sliders (melodies, multimedia, alarm) to the maximum.
2. Do Not Disturb Mode: Check Settings → Don’t disturb if it’s on. Also pay attention to the schedule — it’s possible that the mode is activated automatically at a certain time.
3. Volume for individual applications: In the same audio settings, tap on App Volume and make sure that the desired programs (YouTube, Spotify, etc.) do not have a “0” value.
4. Sound Effects: Some MIUI firmware has the MI Sound Effects option – if it’s on, try turning it off.

If you’ve recently installed custom themes from the Mi Theme Store, they may have affected the sound too. Return the standard theme to Settings → Decoration → My themes and reboot your phone. Also check if third-party audio management apps (like Volume Booster) are installed – they may conflict with system settings.

First time.

1-2 times a year

Often, several times a month.

Never had such a problem.-->

3. Software failures: reboot, reset and safe mode

If the basic checks didn't work, the problem could be a software failure, and start with a forced reboot, which helps 30 percent of the time.

• 🔄 Press the power button for 10-15 seconds until the phone turns off and starts to restart.
• 📱 If the screen is not responding, try the Power combination. + Volume up (hold 20 seconds).

If the sound doesn't appear, start the phone in safe mode, which will help you to understand whether the third-party application is to blame:

1. Press the power button until the shutdown menu appears.
2. Press and hold the item "Switch off (or turn off power)."
3. Confirm the transition to safe mode.

This mode only runs system applications. If sound appears, a problem in one of the applications you install, uninstall recently installed programs or reset settings (more on this below).

If that doesn't work, you should start resetting. Importantly, before reset, back up your data via Mi Cloud or your computer, and all files will be deleted.

1. Go to Settings → About the phone → Reset settings.
2. Select Reset All Settings (not to be confused with Network Resettings!).
3. Confirm the action and wait for the reboot.

4.Problems after MIUI Update: rollback and clean installation

One of the most common causes of loss of sound is a failed firmware update, especially for owners of older models (Redmi 4X, Mi A1), who receive latency updates. If the sound disappeared immediately after installing a new version of MIUI, try these steps:

• 🔙 Update rollback: Go to Settings → The phone. → Update system, tap three dots in the top right corner and select Remove the latest update (if this option is available).
• 🔄 Reinstall firmware: download the full firmware package for your model from the official Xiaomi website (link) and install it through System Update → Three points. → Select a Service Package.
• 🛠️ Clean installation: if the sound is not returned, you will have to do a complete reset with flashing through Fastboot (instruction below).

For a clean firmware installation, you will need a computer and a Mi Flash Tool program.

1. Download Fastboot firmware for your model from the Xiaomi website (file with the extension.tgz).
2. Unpack the archive in a folder on your computer.
3. Turn off the phone and press Power + Volume down to log into the Fastboot.
4. Connect your phone to your PC, launch the Mi Flash Tool, select the firmware folder and press Flash.

Once you flash it back to the factory settings, it should start to sound, and if there's a problem, it's almost certainly a hardware malfunction.

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Updates via OTA (over the air) are sometimes installed with errors. If the sound is gone after the update, first try to reinstall the same version of the firmware manually - this often solves the problem.

5. Hardware malfunctions: speakers, connectors, plumes

If all the software methods have been tried and the sound has not come, it's the hardware.

To check the speaker yourself, call the phone from another device and put your ear on the bottom of the body (where the speakers are located). If you hear a quiet sound but it's distorted, the problem is the speaker. If there's no sound at all, maybe the audio chip or the plume is damaged.

Another test is to connect Bluetooth headphones, if they have sound and they don't, it's definitely hardware, and if they don't have sound, it could be damage to the audio track on the motherboard (costs between 3,000 and 8,000 repairs). ₽).

⚠️ Warning: If the phone falls into water or is exposed to extreme humidity, do not try to disassemble it yourself! Oxidation can spread to other components.

6. Specific cases: headphones, games, calls

Sometimes the sound is lost selectively, like in games, watching videos, or when you're calling, and let's take these cases separately.

🎧 The sound is only in the headphones.

If the phone only plays sound through headphones (wired or Bluetooth), but not through speakers, the reasons may be:

• 🔌 3.5mm contaminated connector (if it’s in the model) – phone ‘thinks’ headphones are connected.
• 📱 Failure in audio routing settings – reset the sound settings (see Section 3).
• 🔧 The switch in the connector is damaged - the connector is required to be replaced (cost) ~1000 ₽).

🎮 No sound in games or videos

If the sound is on the menu but disappears in games or apps:

• 🔈 Check the audio settings inside the game – it may be disabled in the options.
• 📱 Remove the app cache in Settings → Annexes → [play-off] → Memory. → Clear the cache.
• 🔄 Reinstall the app.
• 🎵 In some games (for example, PUBG Mobile) sound may be turned off due to battery optimization. Add the game to exceptions in Settings → Battery → Optimizing the battery.

📞 No sound on the bells.

If you do not hear the voice or hear it,

• 🔊 Check if the hands-free mode is on – sometimes it is activated accidentally.
• 📶 The problem may be on the operator’s side – try calling from another phone.
• 🔧 If the microphone is not working, check if the microphone hole is not contaminated (usually located at the bottom of the case next to the charging connector).
• 📱 In the call settings (Settings) → SIM-maps and mobile networks → Call settings) make sure that the option to turn off the microphone is not activated.

7. When to contact the service: prices and guarantees

If you've tried all the techniques in this article, but the sound never came, it's time to bring your phone to the service center.

• 🔧 Warranty: if the phone for warranties and sound disappeared without mechanical damage (did not fall, did not sink), repair should be free.
• 💰 Cost of repair: prices vary depending on the model and type of malfunction. For example, replacing the speaker with a Redmi Note 10 will cost you a lot of money. ~1200 ₽, And on Xiaomi 12 Pro, in ~2500 ₽. Replacing an audio chip can cost up to 5,000 ₽.

Before visiting the service, make a backup of the data - during the repair, a complete reset may be required, and we recommend removing all lock screens (PIN, pattern lock), as the wizard may need access to the phone for testing.

⚠️ WARNING: If you are offered a “stock” repair or significantly cheaper than the market price, this may be a sign of using unoriginal parts, which often fail after 1-2 months. Always ask what parts will be used and ask for a warranty for repairs (at least 3 months).

8 Prevention: How to Avoid Sound Problems in the Future

To ensure that the sound on your Xiaomi does not disappear again, follow these recommendations:

• 🔄 Update your firmware regularly, but don’t install beta versions. MIUI, unless you're ready for bugs.
• 🚫 Avoid mechanical damage: do not drop the phone, do not press on speakers, do not use sharp objects to clean connectors.
• 💧 Protect yourself from moisture: even if your model has protection IP53 (For example, Redmi Note 12, prolonged exposure to moisture can lead to oxidation of contacts.
• 🎧 Carefully handle headphones: do not pull the plug sharply, do not wind the wire on the phone while listening.
• 🔊 Do not set the maximum volume for a long time - this can lead to overheating and damage to the speakers.
• 📱 Periodically clean the connectors from dust with compressed air or a soft brush.

Also worth looking at are audio testing apps like Sound Test or Speaker Test, which help you detect incipient speaker problems in time, run the test every 2-3 months, especially if you notice that the sound has become quieter or there is interference.

If you often listen to music through Bluetooth headphones, keep an eye on the codecs. In Bluetooth settings (Settings → Connected Devices → Cog settings next to the headphones), choose the SBC or AAC codec, which are the most stable. Codecs like aptX or LDAC can crash on some Xiaomi models.

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Regular sound diagnosis (at least once every six months) will help avoid serious breakdowns. Use the built-in Security app → Optimization → Testing equipment for quick test speakers and microphone.

FAQ: Frequent questions about missing sound on Xiaomi