Xiaomi’s smart video surveillance systems are well-deservedly popular for their affordable price and wide-ranging functionality, but even the most reliable technology sometimes requires user intervention. Situations where a device stops responding to application commands, doesn’t connect to a new Wi-Fi network or makes strange sounds often put owners at a loss. In such cases, the most effective solution is to completely reset the settings to factory settings, which allows you to eliminate software failures and start the configuration again.
The process of restoring the initial state does not require special technical knowledge, but requires precise adherence to the sequence of actions. Errors during the reset stage can lead to the camera remaining in standby mode or losing communication with the account, which will require additional efforts for resuscitation. In this article, we will discuss in detail all known ways of rebooting, look at the features of working with different models and answer frequently asked questions.
Before you start the action, make sure that the device is connected to the power source and is in the access zone. For successful reset and subsequent configuration, it is critical that the camera is connected to the 2.4 GHz Wi-Fi network during operation, since most models do not support the 5 GHz standard. This technical limitation is one of the most common causes of connection problems after performing the memory cleanup procedure.
Starting any smart tech maintenance procedure requires proper preparation of the workspace and the equipment itself. You will need the Xiaomi 360 camera itself, a serviceable power supply with a USB cable (preferably an original or high-quality analogue) and a smartphone with the Mi Home or Yeelight app installed. If you plan to reset due to connection problems to the router, get the password from your wireless network in advance.
It is important to check the physical condition of the reset button, which is usually hidden in a small hole on the case. Pressing will require a thin object, such as a paper clip, a toothpick or a special plastic needle that comes with the kit. Using metal objects requires caution so as not to damage the internal contacts or cause a short circuit.
You also need to make a decision beforehand about the purpose of the reset, and if you just want to reconnect the device to a new network, the standard procedure is enough, but if the camera is unstable, humming or freezing, you may need to do a deeper cleaning, and the status indicator next to the lens will be your main assistant in determining the current status of the device.
Remember that after reset, all saved settings will be lost. This includes account binding, motion detection settings, recording schedules and microphone sensitivity. SD-The card, if installed, is usually not formatted automatically, but to eliminate file system errors, it is better to remove it before the procedure or check for viruses after the procedure.
The most common and reliable way to get the camera back to factory status is to use a physical Reset button, which is located on the bottom of the case or on the rotary module, next to the memory card jack and the power button. To find it, carefully examine the case: the hole can be signed or have a circular arrow pictogram.
The procedure is performed on the device on, you press the button with a thin object and hold it for 5-10 seconds, at which point the camera mechanism can emit a characteristic audible signal or a voice message in Chinese or English, confirming the beginning of the reset process, you should release the button only after this signal appears or the indicator flashes.
⚠️ Warning: Do not put too much effort into pressing the button. The mechanism of the button is micro-sized and at high pressure can be pushed into the body, which will lead to its breakage.
Once you release the button, the camera will start to restart, the status indicator will flash orange, which signals the transition to pairing mode, this process takes about 1-2 minutes, during which time you should not turn off the power, as interrupting the writing of new system files can damage the firmware.
What to do if the Reset button doesn’t work?
If you physically press it, it may be that the button is fuzzy or oxidized. Try pressing it quickly and releasing it several times before pressing it long. If that doesn't work, you'll need to disassemble the device to check the contact on the board, which makes it impossible to guarantee. A successful reset is confirmed by changing the behavior of the indicator: it starts flashing often, and the camera itself turns to a standard position. Now the device is ready to find a new Wi-Fi network through the application. If the indicator is lit blue or green without blinking, then the reset procedure must be repeated, holding the button longer, you can use the Mi-to-reset on the application, you can use it on the application, or use it to use the application. This is less stressful for the mechanical parts of the device, because it doesn't require physical intervention. Open the Mi Home app on your smartphone and go to the main device control screen. Select your camera from the list of available gadgets. In the upper right corner of the screen, find a three-point icon or a gear that indicates the settings menu. Scroll the list of options to the bottom, where the system commands usually are located. Find the camera settings or General settings, and then select the option to Remove the device or Reset. The system will ask you to confirm the action, warning that all data will be deleted from the camera, and this method will be physically reset to it, after it, and then it will be physically reset to the camera, and then it will be physically reloaded. It is worth noting that software reset does not always solve hardware problems or deep firmware errors. If the camera is not behaving properly after being removed from the application and re-additioned, the mechanical method through the Reset button is mandatory. Software deletion primarily breaks the connection with the Mi Cloud account. Solving connection problems after a reset is often the inability to re-attach the camera to the phone. The device is in standby mode, but the application does not see it or give a timeout error. The first thing is to check whether Bluetooth is working on the smartphone, since many modern models are initially using its Wi-G settings. Even if your router broadcasts one network with a common name (Band Steering technology), it often becomes an obstacle to initially configuring Xiaomi smart devices. Temporarily split the networks in the router settings or use the access point mode on another phone to check. If the indicator flashes but the connection does not occur, try changing the region in the Mi Home application. Global versions of the cameras can be tied to servers in China or Europe. Go to Profile → Settings → Region and select the corresponding country. After changing the region, the list of devices will be updated, and the camera can become visible. Color status Value Action Persistent glow Blue/Green Camera works normally Needs reset button Frequent blink Orange Standby Mode Add in the application Rare blink Blue Boot or update Wait for the end Permanent glow Red System Error or not SD Check map/reset 💡If the camera is not connected, try to bring the smartphone as close to the device as possible (at a distance). 10-15 This will improve the signal level and increase the chances of successful password transfer, and the problem can also be caused by antivirus on the phone or firewall settings in the router that block local detection of new devices. Try temporarily turning off mobile internet (leaving Wi-Fi) during the pairing procedure so that the phone doesn’t switch to data transfer over the cellular network. Sometimes a standard reset does not help eliminate software glitches, such as periodic freezes or sound problems, in which case the effective solution is to update or reinstall the firmware. Even if the software version is up to date, re-installation can overwrite corrupted system files, so connect the camera to the Wi-Fi network and wait for it to appear in the application, go to the device settings and find the Check Updates item. If the system offers a new version, agree to install. the upgrade process can take from 5 to 15 minutes during which the camera cannot be turned off. ⚠️ Warning: It is strictly forbidden to interrupt the process of updating the firmware.Switching off the power at this moment can turn the camera into a "brick", recovery from which is possible only through soldering of the memory chip in the service center. In some cases, especially with Chinese versions of devices, automatic updates may not come. download the firmware file (.bin) from the official forum or a reliable source, rename it according to the instructions and place it in the root of the formatted file. SD-Once you turn on the card, the camera will find the file and update it. 💡Updating the firmware often solves problems that a regular reset does not eliminate, as it replaces the system code of the device with a working version.The reset features of different Xiaomi 360 models The Xiaomi camera line and the Mijia ecosystem are extensive, and different models can have nuances in the reset procedure. Xiaomi Mi Home Security Camera 360° 1080p (version MJSXJ05CM) the reset button is located on the lower edge, next to the speaker. Newer versions, such as the 2K Pro, can either be paired with an indicator or have a modified operating logic. Cameras released for the global market often have voice in English, whereas Chinese versions speak Chinese. The phrase "Reset" or a characteristic audible signal means success. If you hear a long series of sounds, this may indicate a process error. Special attention should be paid to models with PoE support or battery-powered. For battery cameras, the reset is usually done by prolonged pressing of the power button or a combination of buttons, since some modifications can be successful separately from the application of the button with the escape button. This is called the Recovery Mode, which is used in cases of serious failure, but for the average user, a standard tap on a working device is enough (FAQ) Will the camera reset if I just turn it off? No, just turning off the power is not a reset. The camera will just turn off. When it's turned on again, it will try to connect to the last known Wi-Fi network. To reset the settings, you need to force intervention through a button or an application. SD-Formally, the camera reset procedure does not affect the contents of the memory card. However, if the cause of the reset is a virus or a file system error, the card is better removed, formatted on the computer and pasted back after the camera has been set up. What to do if the indicator is red after reset? The red indicator usually indicates an error. SD-If you have a card, a problem with connecting to the server, or a system file corruption, try removing the memory card and restarting the camera. If it doesn't work, reset again with the button. 15-20 Can I reset the camera if I forgot my Mi Account password? Yes, a physical reset with the Reset button will remove the camera's link to your device-level account. However, if the theft protection feature has been enabled, when you try to link the camera to a new account, the system can request confirmation from the old owner, in which case, without access to the old account, you can not unlock the device. How long does it take to complete the reset and launch cycle? The process of resetting (flashing orange) takes about 1-2 minute. After that, the camera needs more. 2-3 minutes to fully load the operating system and initialize the rotation mechanisms. 5 minute.