How to untie the robot vacuum cleaner Xiaomi from the account: all the ways of 2026

Unbinding a Xiaomi robot vacuum cleaner from your account can be necessary in a variety of situations: you sell the device, transfer it to relatives or just want to change your associated account. However, the process does not always go smoothly, many users face errors in the Mi Home app, forgotten passwords or manufacturer restrictions. In this article, we will analyze all the current ways of unbundling for models of 2020-2026, including Mi Robot Vacuum-Mop 2 Pro, Viomi V3, Dreame Bot Z10 Pro and others.

It is important to understand that the procedure differs depending on the region of the account (China, Europe, Russia) and the version of the device’s firmware. For example, vacuum cleaners with firmware for the Chinese market (CN) often require additional actions, such as changing the region to Mi Account or using alternative applications.

Before you start, make sure you have:

• 📱 Smartphone with Mi Home app installed (version no lower than 6.5.400) or Xiaomi Home for new models.
• 🔋 Charger – the robot must be connected to the network during the procedure.
• 📝 Login and password from the Xiaomi account to which the vacuum cleaner is tied (if it is your account).
• 🌐 Stable Internet connection (preferably 5GHz Wi-Fi for new models).

1. Standard method of detachment through Mi Home

This is the easiest method that works for most models tied to accounts in European or Russian regions. If your vacuum cleaner was purchased officially in Russia or the EU, start with this option.

Instructions:

1. Open the Mi Home app and go to the Profile → Settings tab (the gear icon in the upper right corner).
2. Select Device Management or Device List (the name may vary depending on the version of the application).
3. Find your robot vacuum cleaner on the list and tap it.
4. In the device card, press three points (⋮) in the upper right corner and select Remove the device or Untie.
5. Confirm the action in the pop-up window. If they request a password, enter it.

The vacuum cleaner will then be reset to factory settings and ready to be linked to a new account.Warning: Some models (such as the Dreame Bot L10 Pro) require additional confirmation via SMS or email.

Charge a robot vacuum cleaner at least 50%|Connect your smartphone to the same Wi-Fi network as the vacuum cleaner|Update the Mi Home app to the latest version|Make sure there are no active restrictions on your account (blocking for suspicious activity)-->

2. Uncoupling through reset to factory settings (Hard Reset)

If the standard method doesn't work (e.g., the previous owner didn't untie the device, and you don't know its data), you'll have to do a hardware reset, which is suitable for all models, but requires physical access to the vacuum cleaner.

Step-by-step:

1. Turn off the vacuum cleaner with a long press on the power button (usually 3-5 seconds).
2. Press two buttons at once: For Mi Robot Vacuum-Mop 2 Pro: Power + Home. For Viomi V3: Power + Cleaning Mode. For Dreame Bot Z10 Pro: Power + Power Increase (+).

10-15 seconds

Release the buttons - the vacuum cleaner will start the reset process (the Wi-Fi light bulb may flash).

After restarting (1-2 minutes), the device will be in factory condition.

Important: After the hardware reset, all settings, including room maps and cleaning schedules, will be deleted. If the vacuum cleaner was linked to a China Region (CN) account, additional settings may be required through alternative applications (more on this below).

3. Untied vacuum cleaner with Chinese firmware (CN)

Xiaomi’s robot vacuum cleaners designed for the Chinese market often have restrictions when used outside of China. If your device is tied to a CN region account, a standard reset may not work – the vacuum cleaner will require authorization through a Chinese phone number.

Solutions for such cases:

• 📱 Change your account region: Register a new Xiaomi account in Russia or Europe, then try tying the vacuum cleaner to it. → Account settings → Region. Change region to Russia (if available). log out and log in again.

Use of alternative applications

• Valetudo is an open source software for managing robot vacuum cleaners (requires firmware).
• Mi Home (modified version) – unofficial builds with support CN-device.

Appeal for Xiaomi support

foot-slip

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Before buying a used Xiaomi robot vacuum cleaner, always check the region of its firmware! CN-based devices may not work with European accounts without additional manipulation.

For firmware through Valetudo you will need:

1. Unlock root-access to the vacuum cleaner (instructions are on the official website).
2. Install the software via SSH or Telnet.
3. Configure a local network connection (without the Xiaomi cloud).

After Valetudo firmware vacuum cleaner will lose access to cloud functions Xiaomi (voice assistant, remote control over the Internet), but will work fully autonomously in the local network.

4. Uncoupling through the web version of Mi Account

If the Mi Home app doesn’t allow you to unplug your device (for example, because of a server error), you can try doing so through the Xiaomi account web interface, which works for accounts in all regions except CN.

Instructions:

1. Go to the Mi Account website and log in.
2. From the menu, select Device Management or Linked Devices (English version).
3. Find your robot vacuum cleaner (may appear as Mi Robot Vacuum or model).
4. Click on the basket icon (🗑️) Unlink.
5. Confirm the deletion via SMS or email (if requested).

If the device doesn’t appear in the web version, try:

• 🔄 Update the page or clear the browser cache.
• 📱 Use a different browser (Chrome or Firefox is recommended).
• 📧 Sign in via another account (if the vacuum cleaner was linked to another email).

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The web version of Mi Account sometimes shows devices that are not displayed in the mobile app, which is due to data synchronization between Xiaomi servers.

5. Solving uncoupling problems

Even with the instructions, users often encounter errors, and let's look at the most common ones and how to fix them.

If the vacuum cleaner still requires authorization through an old account after reset, this may mean that:

• 🔒 The device is linked to a Chinese account (CN) — You need to use Valetudo for a firmware.
• 📡 Vacuum cleaner is blacklisted (for example, was stolen) – check status through a check-up service.
• 📱 Mi Home app caches old data – clear the cache or reinstall it.

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If the vacuum cleaner gives an Invalid token error when trying to link to a new account, try changing the password from the old Xiaomi account - sometimes this resets the authorization tokens.

6.How to check if the vacuum cleaner is untied

After you've done any of the procedures, it's important to make sure that the device is actually free of tethering. Here's how to do this:

Methods of verification:

1. Through the Mi Home app: Try adding a vacuum cleaner as a new device. QR-If the vacuum cleaner automatically appears on the list, it's still tied.
2. Audible: When switched on, the undressed vacuum cleaner emits one long signal, and the tethered device can say in Chinese or English, "Device is bound."
3. Through the indicators: The free vacuum cleaner flashes blue (Wi-Fi) and green (ready to set up); tethered vacuum cleaner flashes orange or red.

If the vacuum cleaner is still tied, but you don’t know the old account details, there are two options:

1. Contact the Xiaomi service center with a check for the purchase.
2. Swipe your device through Valetudo (for power users).

7. Frequent Questions (FAQ)

If none of these methods worked, you should contact an authorized Xiaomi service center or a seller (if the device is warranty), and in some cases, the lock may be due to an unofficial firmware or a changed region, which requires professional intervention.

Remember, when buying a used Xiaomi robot vacuum cleaner, always ask the previous owner to untie the device in front of you or provide data from the account for self-detachment. This will save most problems!