How to fix the error “Mobile state is disabled” on Xiaomi: 7 working ways

The “Mobile Network Status Disabled” error** on Xiaomi, Redmi or POCO smartphones is one of the most common problems that prevents the device from making calls, sending SMS and using mobile Internet, while the network indicator in the status bar can show no signal, a cross on the antenna icon or not displaying the operator at all. In 80% of cases, the problem is solved without contacting the service center, it is enough to correctly diagnose the cause and apply one of the proven methods.

In this article, we will analyze all possible causes of a mobile network shutdown – from software failures to hardware malfunctions, and also provide step-by-step instructions for models based on the mobile network. MIUI 12/13/14 And HyperOS, which is a hidden setup of the engineering menu that allows you to restore the network even when standard methods don't work. SIM-Maps – you will find the solution here.

Why Xiaomi is losing its mobile network: 5 main reasons

Before you start correcting a mistake, it is important to understand the nature of the error, and in most cases, the problem is due to one of the following factors:

• 📱 Software failure MIUI/HyperOS — after updating or incorrectly turning off the device, modem settings can fly.
• 📶 Problems with SIM-card – physical damage, improper installation or blocking by the operator.
• 🔧 Incorrect settings APN — especially important when changing the operator or after resetting to factory settings.
• 🔄 Network profile conflict – the accumulation of temporary modem data (for example, after frequent changes) SIM-map).
• 🛠️ Hardware malfunction - damage to the antenna module, contacts SIM-tray or modem (less commonly).

According to statistics of Xiaomi service centers, in 65% of cases, a software failure is to blame, in 20% - problems with the software. SIM-And you can get your system back on your own, and you can only have 15 percent iron repairs, which means you can get the grid back on your own in most situations.

Method 1: Reboot the smartphone and check SIM-map

Start with basic actions — often they solve the problem in 1-2 minutes. Turn off and turn on the smartphone with a long press on the power button (10-15 seconds).

1. Remove the tray from SIM-card with a paper clip (hole near the tray).
2. Check the integrity of the card: there are no chips, scratches or dirt on the chip.
3. Clean your contacts carefully. SIM-cards and tray with a dry napkin (without alcohol!).
4. Install. SIM-The card back, making sure it sat tightly in the grooves.

If you have Xiaomi with two support SIM-Cards: Redmi Note 12 Pro+, POCO X5 Pro et al., try swapping cards or using only one. SIM2 It is unstable due to hardware limitations.

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On some models (e.g. Xiaomi) 13T) tray SIM-The card is equipped with sealing gum, and if it's damaged, it can cause poor contact and loss of network.

⚠️ Note: Do not use metal objects to remove the tray, except for a special clip. needles or toothpicks can damage the fixation mechanism.

Method 2: Manually enable mobile network in settings

Sometimes the "Mobile Network Status Disabled" error occurs because the communication module is accidentally disabled in the settings.

1. Open the Settings. → SIM-maps and mobile networks.
2. Choose yours. SIM-card (if there are several).
3. Activate the switches: 📞 Mobile network (main switchboard) 🌐 Mobile data (if necessary) 📡 Turn on 4G/5G (model-wise)

Reset the device.

On Xiaomi with HyperOS, the path may be slightly different: Settings → Connections → SIM-If the switches are grey and inactive, this is a sign of a deeper problem (see the section on the engineering menu).

Make sure that the mobile network is enabled in the settings|Check the activity of the mobile data switch|Selecting the Right Network Mode (4G/5G)|Reboot the smartphone after the changes-->

Method 3: Resetting mobile network settings

If manually enabled doesn't work, the next step is to reset the network settings, which will delete all stored Wi-Fi networks, passwords and APN settings, but often solves the modem problem.

1. Go to Settings. → SIM-maps and mobile networks → [Yours. SIM] → Settings of access points (APN).
2. Click on the three dots in the upper right corner and select Reset to factory settings.
3. Confirm the action.
4. Return to Mobile Network and select Network Settings Reset (may be called Wi-Fi Reset, Mobile Network, and Bluetooth).

After resetting, the smartphone will automatically download your operator's APN settings (MTS, Beeline, MegaFon, Tele2). If this does not happen, add APN manually:

⚠️ Note: If after discharge APN The smartphone still does not catch the network, check whether the operator blocks your SIM-To do this, insert it into another device or call the operator with the error code (if it is displayed).

Method 4: Engineering menu – hidden modem settings

When standard methods fail, the Engineer Mode comes to the rescue, allowing you to manually restart the modem, reset it, or check the status of the antenna. Careful: wrong actions here can make things worse!

To open the engineering menu:

1. Open the Phone app and type the combination: ##4636## Some models (POCO F5, Xiaomi 13 Lite) may require a combination: ##36446337###
2. Select Phone Information (or Phone Information).
3. Scroll down to the Set preferred network type block and select: 📶 LTE/4G (Recommended for most regions) 📡 NR/5G (If your tariff supports 5G) 🔄 WCDMA preferred if 4G catcherless)

Turn off radio

Turn on radio

If the network does not appear after these actions, try resetting the modem settings:

1. In the engineering menu, go to Network Locking.
2. Select Perso SHA256 OFF (if available).
3. Go back and select BandMode, then click Reset.

After manipulating the engineering menu, be sure to restart your smartphone. If the problem persists, move on to the next method.

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The engineering menu is a powerful tool, but it's dangerous to change the settings at random, always write down the initial settings before editing or take screenshots.

Method 5: Update the firmware or roll back to a stable version

The “Mobile Network Status Disabled” error often appears after a failed MIUI/HyperOS update. For example, Redmi Note 11 users complained massively about the loss of network after upgrading to MIUI 14.0.4.

• 🔄 Update to the latest version (if available): Settings → The phone. → Updating the system.
• 📉 Recoil on stable firmware (if the failure occurred after the update). For this: Download the official firmware for your model from the site MIUI Download. Go to Settings. → The phone. → Version. MIUI And tap 10 times on the logo. MIUI, to activate Additional Settings. Select Select Firmware File and specify the downloaded package.

If your smartphone is not updated via the menu (hangs on the check or gives an error), use Recovery mode:

1. Turn off the device.
2. Press the Power button + Volume up until the Mi logo appears.
3. From the Recovery menu, select Install update.zip (if the firmware file is named that way) or Connect with MiAssistant for installation via PC.

⚠️ Attention: Firmware rollback erases user data unless a save option is selected. pre-backup through Settings → Additionally. → Backup and reset.

Method 6: Hardware diagnostics and repair

If none of the software methods worked, the problem could be in the hardware.

• 🔌 The smartphone doesn't see any of them. SIM-map (even the known working card).
• 📉 The signal level of the network always shows 0 dBm or No maintenance.
• 🔧 After falling or getting moisture, problems with the network appeared.
• 🔄 Resetting or resetting does not affect the situation.

In such cases, a diagnosis is required at the service center.

Before visiting the service, check:

• 🔍 Warranty: if the smartphone is warranty, do not open it yourself.
• 📦 Check/guarantee ticket: without them, repairs can be paid.
• 🔧 Pre-diagnosis: some services (Xiaomi Service) carry it out for free.

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If your smartphone falls into the water, don't dry it with a hair dryer or on a battery, it will speed up corrosion. Better take it to the service within 24 hours: the chances of recovery without consequences are higher.

Method 7: Extreme measures - reset to factory settings

If all previous methods fail, you will have to reset your settings completely, which will delete all data, including apps, photos and accounts, but often solve deep software failures.

Instructions:

1. Go to Settings → Additional → Backup and Reset.
2. Select Settings Reset.
3. Mark Delete all data from your phone and confirm.
4. After the reboot, set up your smartphone as new.

If the device does not turn on or freezes, reset via Recovery mode:

1. Turn off your smartphone.
2. Press the Power button + Volume up until the menu appears.
3. Select Wipe Data → Wipe All Data (use volume buttons for navigation).
4. Confirm the action and wait for the completion.

⚠️ Note: On some models (Xiaomi) 12S Ultra, POCO F4 GT) After the reset, you may need to re-assign your Mi Account. Make sure you remember your login and password!

FAQ: Frequent questions about network restoration on Xiaomi