“Connected except calls” status on Xiaomi Redmi: how to fix a problem with the mobile network

You see on your Xiaomi Redmi, "Unconnected except calls" instead of your usual network icons, and now you can't call or accept an incoming call? This problem is most often related to incorrect mobile network settings, malfunctions. SIM-It's a card or a firmware bug, and 80 percent of the time, you can fix it yourself without going to a service center.

In this article, we will analyze all possible reasons for the appearance of the status “Connected except calls” on Redmi Note smartphones. 10/11/12, Redmi 9/10/A We'll give you step-by-step instructions for diagnosing and fixing a problem, and we'll focus on the nuances of working with two of these. SIM-maps, VoLTE settings and firmware features MIUI differentiation.

If you have already tried to restart your phone or take it out SIM-And the map -- don't stop there. Most of the time, the problem is deeper, and it requires a systematic approach. Let's start with the simplest and gradually move on to more complex methods.

What does the “Connected Except Calls” status mean?

The message “Connected except calls” (or “Connected, calls are not available” in some versions of MIUI) means that your smartphone:

• 📶 Connected to a mobile network (Internet and SMS may work),
• 📞 Cannot make or receive calls through this network.

This is not the same as having no network at all (with a cross or the words “No Network”). Here the problem is selective – it affects only voice communication, while data transmission and SMS often remain operational.

The reasons for this behavior can be divided into three categories:

1. Hardware - problems with SIM-card, slot or antenna module.
2. Software - failures in network settings, firmware errors MIUI.
3. Operator – restrictions on the part of the mobile operator (blocking, incorrect tariff).

First steps: basic diagnosis

Before digging deep, do 5 simple checks to help narrow down the possible causes:

Check the balance on SIM-card (possibly blocked outgoing communication)

Reboot your smartphone (long-term retention of the power button)

Remove and re-insert. SIM-map (check the correct installation)

Try calling someone else. SIM-cards if there is a second slot)

Make sure that the “On the plane” mode is turned off (Settings) → SIM-maps and mobile networks)

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If you have a problem after this, move on to a more detailed diagnosis.

⚠️ Note: If the “Connected Except Calls” status appears on only one of the two SIM-The problem is almost certainly related to the settings of the particular slot or the card itself. SIM — If it works normally, look for the reason in the settings of the problem card.

Also make sure your fare supports voice communication, for example, some Internet fares (for example, "Internet for devices" at MTS or "Unlimited Internet" at Tele2) may not include the possibility of calls.

Setting up a mobile network in MIUI

Incorrect mobile network settings are one of the most common causes of Connected Except Calls status, and in MIUI, these settings can be lost after updates or manual configuration changes.

1. Network type: Go to Settings → SIM-maps and mobile networks → [choose SIM] → Network type. Make sure it's selected. 4G (preferably 3G. If it's worth it 2G, Smartphone will not be able to use modern communication standards.

2.VoLTE mode: This feature is responsible for voice transmission via 4G-If it's disabled, you might have problems with communication. Activate it in Settings. → SIM-maps and mobile networks → [choose SIM] → VoLTE Challenges.

3. APN-settings: Incorrect access point settings can block voice communication to reset them:

Settings → SIM- Maps and Mobile Networks → [select SIM] → Access Points (APN) → ⋮ → Reset to default values

If you still have a problem after resetting the APN, try manually adding new settings for your carrier, for example, for MTS, they will be:

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If, after the change, APN-when the connection is not restored, try switching to another network manually: → SIM-maps and mobile networks → [choose SIM] → Choice of network → Manual. Sometimes automatic mode connects to an overloaded tower, causing disruptions.

Problems with SIM-card-and-slot

If the software settings did not help, the cause may be a physical malfunction:

• 🛠️ Damaged. SIM-card - microcracks, contact contamination or wear.
• 🔌 Faulty slot - oxidation of contacts, mechanical damage.
• 📱 Problems with the antenna module – especially after falls or moisture.

To check. SIM-map:

1. Take it out and examine it for visible damage (scrapes, chips).
2. Clean the contacts with soft washing gum or alcohol.
3. Try inserting the card into another smartphone – if the problem recurs, the card needs to be replaced.

If SIM-The card is good, but the problem remains, check the slot:

• Blow into the connector or gently clean it with a dry soft brush.
• Try inserting. SIM-card to another slot (if any).
• If your phone supports eSIM, try activating it instead of a physical card.

⚠️ Note: If after cleaning the slot or replacing it SIM-The smartphone has stopped seeing the network at all (even without the status of “Connected except calls”), this may indicate damage to the antenna module.

Resetting network settings and firmware

If previous methods didn't work, the problem could be in the system settings or the firmware itself, starting with the safest option, which is to reset the network settings:

1. Go to Settings → System and Device → Settings Reset → Reset your Wi-Fi, mobile network and Bluetooth settings.

2. Confirm the action and wait for the reboot.

3. After turning on the phone, re-set the connection to the mobile network.

This method removes all stored Wi-Fi networks, passwords and Bluetooth settings, but does not affect personal data. If it does not help, the next step is to update the firmware:

1. Check the relevance of the MIUI version: Settings → About Phone → System Update.

2 If an update is available, install it. Often new versions fix network bugs.

3. If there are no updates or they don’t help, try manually flashing through Fastboot or Recovery (for power users only!).

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Before resetting or flashing, make sure to back up your data! in MIUI, this can be done via Settings → About Phone → Backup and Reset.

If the problem occurred after the firmware update, it could be a bug of a particular version.

• Check forums (such as 4PDA or Xiaomi Community) for complaints from other users.
• If the bug is massive, wait for the next update or roll back to the previous version of MIUI.

Problems on the part of the operator

Sometimes it's not the phone, it's the operator's settings, and this is what can block calls.

• 🔒 Blocking outgoing calls (for example, with a negative balance or at the request of the subscriber).
• 📡 Fare limits (some internet fares do not include voice communication).
• 🔄 Failures in the operation of the base station (temporary problems on the operator's side).

To check it out:

1. Call the operator’s number from another phone and check if there are any restrictions on your number.
2. Try inserting. SIM-card to another phone – if the problem is repeated, the operator is to blame.
3. Make sure you have enough money in your account (sometimes even with a positive balance, hidden restrictions may apply).

If the operator confirms that they are OK but the problem remains, go back to the phone settings.

Settings → SIM- Maps and Mobile Networks → [select SIM] → Network Selection → Manual

Select your operator’s network manually and save the settings.

Hardware malfunctions and service center

If none of these methods worked, there's a high probability that the problem is hardware, and the most common ones are:

• 📡 Damage to the antenna module (especially after falls or moisture infestation).
• 🔌 Malfunction SIM-motherboard controller.
• 🔋 Power problems with the communication module (e.g., bloated capacitors).

Diagnosing such malfunctions on your own is difficult, but there are several signs that will help to identify them:

• The smartphone doesn't see any of them. SIM-map or see them intermittently.
• The status “Connected except calls” appears after physical exposure (hit, fall, water).
• The problem is accompanied by other failures (for example, spontaneous reset or overheating).

In this case:

1. Contact the official Xiaomi service center for diagnosis.
2. If the phone is warranty, don’t try to repair it yourself – this could result in a loss of warranty.
3. If the warranty is over, find a proven service with good reviews (especially if the problem is moisture).

⚠️ Warning: Never agree to “reflashing to restore the network” in unofficial services – this can lead to blocking IMEI Xiaomi official centers use the original software and retain all licenses.

Frequently asked questions