How to check your Internet connection on Xiaomi phone: a step-by-step guide

Why can’t the internet work on Xiaomi?

Xiaomi smartphones based on MIUI They're usually connected to the network, but even they sometimes fail, and the Internet problems are different, and the sites don't load, the messengers don't update, the network icon disappears altogether. The reasons can lie in the settings of the phone, and in external factors – from an overloaded router to operator restrictions.

Before you bring your phone to the service center, you should diagnose the problem yourself. 80% of problems are solved in 5-10 minutes without special skills. This article will help you understand how to check the Internet on Xiaomi – from basic methods to hidden features. MIUI, which many do not know.

If you have a Redmi Note 12, POCO X5 or another model with two SIM-And the problem with maps may be network priority, and we'll talk about that in a separate section.

Method 1: Quickly check through the notification panel

The easiest way to know if the Internet is connected is to look at the icons in the status bar (top right corner of the screen).

• 📶 4G/5G/LTE — Mobile Internet is active, but not the fact that it works (may be a connection without access to the network).
• 🔽 The shooter down next to 4G — It's loading.
• 🔼 Up arrow – data is sent (for example, uploading a photo to the cloud).
• ❌ Crossed icon – no connection to the mobile network.
• 📶 Empty indicator – the phone does not catch the network (maybe you are in the subway or outside the city).
• 🔄 Rotating icon – is connected to Wi-Fi or mobile network.

If you have a badge, but the Internet is not working:

1. Pull the notification panel down.
2. Make sure that the aircraft mode (✈️) switched off.
3. Tap the Wi-Fi icon or Mobile Data – if it’s grey, turn it on.
4. Check if the traffic saving mode is activated (Icon) 📉).

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If you see an exclamation point (!) next to the network indicator, it means that the phone is connected to Wi-Fi, but there is no Internet access, and most often the problem is in the router - restart it.

Method 2: Diagnostics through "Settings» MIUI

If the quick check fails, go to the network settings, where you can see details about the connection and identify problems.

Instructions for MIUI 14 (relevant to Redmi, POCO, Xiaomi 13/12 etc.):

1. Open the Settings. → SIM-maps and mobile networks (or Connections and Sharing on some models).
2. Choose an active one SIM-card (if two of them).
3. Check the items: Mobile Internet should be on. Access point (APN) — If the operator is not specified, click Reset settings APN. Network type - choose 4G (preferably 5G (if maintained).

Wi-Fi

Details.

Connected, Internet.

Without access to the network

If the settings are all on, but the Internet is not working, try switching between 4G and 3G:

1. Go to Settings. → SIM-maps and mobile networks → [yours SIM] → Type of network.
2. Select Only. 3G, Wait 10 seconds, then return it. 4G.

Method 3: Checking Internet Speed

Sometimes the Internet is there, but it's so slow that the pages don't load. To make sure that the problem isn't speed, do a test.

It is better to use external services, as built-in tests MIUI Sometimes they show inaccurate data:

• 📱 Speedtest by Ookla (available on Google Play).
• 🌐 Fast.com (Netflix service) works without installation).
• 📊 nPerf (not only shows speed, but also the stability of the connection).

How to test correctly:

1. Connect to Wi-Fi or mobile network.
2. Close all applications (especially torrents, messengers, cloud services).
3. Run the test 2-3 times in a row and compare the results.

⚠️ Note: If the speed on Wi-Fi is below 1 Mbps, and on other devices (laptop, tablet) the Internet works normally, the problem is in the settings of Xiaomi. → «Remove”) and reconnect.

Method 4: Checking through the Engineering Menu (for experienced)

If standard methods don't work, you can look at the Engineering Mode, which has detailed information about the status of the communication modules.

How to open the engineering menu on Xiaomi:

1. Open the Phone app.
2. Enter the combination: ##4636###.
3. Select Phone Information (or Phone Information).

What to check in the engineering menu:

• 📡 Network Type - should be LTE (4G) or NR (5G). If GSM or UMTS, network is operating 2G/3G.
• 🔢 Signal Strength is the signal level in dBm: -70 dBm (excellent) to -110 dBm (weak signal).
• 🔄 Service State - must be in service. If out of service, SIM-map not recognized.
• 🌐 IP-address – if 0.0.0.0 or 127.0.0.1, no internet connection.

⚠️ Warning: Do not change the settings in the engineering menu unless you are sure of their purpose! Incorrect settings can lead to loss of network or overheating of the communication module.

Check the type of network (should be) LTE/NR)

Make sure the signal level is higher -110 dB

Compare. IP-address with router data (must match the subnet)

Check the status of service (In service) = norm)

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Method 5: Verification DNS and resetting network settings

Sometimes the internet doesn’t work because of incorrect DNS-server-side IP-This is especially true for Xiaomi if you are connected to corporate or public networks.

How to check and change DNS:

1. Go to Settings. → Wi-Fi.
2. Click on your network. → Change the network → Advanced settings.
3. In the field DNS Enter alternative addresses: Google DNS: 8.8.8.8 and 8.8.4.4 Cloudflare: 1.1.1.1 and 1.0.0.1 Yandex DNS: 77.88.8.8 and 77.88.8.1

Save and reconnect to the network.

If this does not help, reset your network settings:

1. Go to Settings → About the phone → Reset settings.
2. Select Reset Wi-Fi, Mobile Network and Bluetooth settings.
3. Confirm the action (password or pattern lock may be required).

Once reset, all the saved Wi-Fi networks and passwords will be deleted! Write them down in advance or take screenshots.

Method 6: Testing on two SIM-Cards (for dual-SIM models)

If you have Xiaomi with two SIM-Cards (Redmi Note 11 Pro, POCO X4 Pro, Xiaomi 13T The problem may lie in the priority of networks or the conflict of operators.

How to set up the Internet for two SIM:

1. Go to Settings → SIM-cards and mobile networks.
2. Choose. SIM-A card that must use the mobile Internet.
3. Activate the Use option for mobile data.
4. If both SIM Active for data, disable this option for the second card.
5. Check if Data Switching Mode is enabled (may cause conflicts).

Common problems with dual-SIM:

• 🔄 Automatic switching between SIM cause the connection to break.
• 📵 One. SIM Blocks the network for another (for example, if both are roaming).
• 🔌 Operator limits speed when using two cards.

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On some Xiaomi models (e.g. Redmi 10) when activating mobile data on the second SIM The first one automatically shuts down. It's not a failure, that's how the firmware works.

Method 7: Diagnostics with Third-Party Applications

If embedded tools MIUI If you don't give a full picture, you can install specialized applications that will show hidden problems that you can't see in standard settings.

Top.-3 Internet-checking applications:

1. NetMonster (free, Google Play) Shows real speed (no caching) Shows network types (LTE Band, CA Testing. DNS routing.
2. PingTools Network Utilities (pro version) Checks the access port (good for corporate networks), scans the local network for conflicts. Shows MAC-address.
3. Internet Speed Meter Lite Monitors real-time speed (displayed in the notification bar); Shows the use of traffic by application; is able to block background connections.

How to use NetMonster for diagnosis:

1. Install and open the application.
2. Go to the Network tab.
3. Pay attention to this: LTE Band – if Unknown, the phone cannot determine the frequency of the network. CA (Carrier Aggregation – if No, the speed will be lower. IPv6 — If it is disabled, some sites may not open.

What do you do if nothing helps?

If you’ve tried all the ways, but the internet on Xiaomi still doesn’t work, the reason may be:

• 🔧 Hardware malfunction (damaged Wi-Fi module or antenna).
• 📱 Firmware failure (especially after update) MIUI).
• 🚫 Blocking IMEI (If you bought a phone with your hands).
• 🔒 Limitations of the operator (for example, if the invoice is not paid).

Actions in complex cases:

1. Update the firmware: Go to Settings → The phone. → Update system. If no updates, check manually on the site MIUI Downloads.
2. Reset your phone to factory settings (pre-backup!): Settings → The phone. → Resetting settings → Delete all data
3. Check it out. IMEI: Enter the call *#06#. IMEI null or does not match the sticker under the battery, the communication module is faulty.
4. Contact the service if: The phone does not catch the network even after resetting. IMEI Wi-Fi is turned on but does not find the network.

⚠️ Note: If you bought Xiaomi with your hands and it is not connected to the mobile network, check it on the IMEI.info website).

FAQ: Frequent questions about Xiaomi's internet connection