When an important call goes to an answering machine or is redirected to another number without your knowledge, it can be a source of serious irritation. Owners of Xiaomi, Redmi and Poco smartphones often face the need to manage these parameters, especially after changing their SIM card or carrier, disabling this feature returns control over incoming connections and ensures that you do not miss any important conversations.
In MIUI, call management is implemented through the standard Phone app, which is based on Google's engine but has its own visual shells. Sometimes settings can get lost after a firmware update or because of software failures. Understanding how exactly call routing works on your device will help to quickly fix the problem.
In this article, we will discuss in detail all available ways to deactivate redirects: from simple USSD-You will learn how to check the current status of services and what to do if standard methods do not work. We will also look at the nuances of working with two SIM cards, as this is one of the most popular features in the Xiaomi ecosystem.
Use of universal USSD-reset
The fastest and most reliable way to manage communication services is by using special short commands known as “Short Commands”. USSD-They work at the operator network level, and they don't depend on the firmware version or the model of your smartphone. You don't have to look for items on the menu, you just have to type a certain combination of characters in the dialing application.
To completely reset all kinds of redirects to Xiaomi, there is a universal command that forcibly cancels all active redirects that may have been installed previously by you or the carrier. Simply enter the code ##002# and press the call button. In a few seconds, you will receive a notification from the network that the operation has been successfully completed.
If you want to fine-tune things like turning off a redirect only when the line is busy or when the phone is off, you can use specific codes that allow you to pinpoint different incoming call statuses, leaving the other parameters unchanged.
- 📞 ##002# – Complete cancellation of all types of voice calls forwarding.
- 🚫 ##67# – Turning off redirects when the line is occupied.
- 📵 ##62# – Disable redirects when the phone is off or out of access area.
- ⏳ ##61# – Disabling redirects in the absence of a response (time out).
It is important to understand that after you enter a command, a system message from the operator appears on the screen, which confirms that the service is deactivated. If you see an error message or a timeout of the request, this may mean that your operator does not support this code or there are currently no channels for communication with the service server.
Disconnection through the standard MIUI settings menu
For those who prefer a visual interface, the MIUI shell offers a convenient graphical way to manage calls. This method is especially useful if you want to check which numbers are specified for redirection before you turn them off. The path to settings may vary slightly depending on the Android and MIUI version, but the overall logic remains the same.
Open the Phone app (green handset) and go to the settings menu, usually represented by three dots or a gear, and you are interested in the Accounts or Call Settings section, where the system will suggest you choose a SIM card if there are two in the device, which is critically important, since the settings for each card are independent.
☑️ Pre-switch check
Once you select a SIM card, find the "Call forwarding" option, which will take a few seconds for the system to request the network, and you will see a list of four main statuses: "Always", "If busy", "If not responding" and "If not available." To turn off the function, just click on the desired item and select the option "Switch off" or "Disable".
In some cases, especially on older firmware versions or in Chinese versions of MIUI, the interface may be different. If you don't find "Redirect", try looking for it in the general system settings along the way Settings → Applications → Application settings → Phone. There may be additional call options hidden from the main menu.
Management of services with two SIM cards
Xiaomi smartphones are famous for their excellent dual-SIM performance, but this makes its own adjustments to service management.The main difficulty is that the user has to manually switch between cards in the settings menu to change the settings for each separately.
When you log into the call management menu, the default system opens the settings for the default voice call or the last active card. Be careful: if you turn off the forwarding on one card, you don't turn it off on the second card, which is a common error that leads to confusion.
⚠️ Warning: Make sure that the SIM card you want to set up is selected at the top of the settings screen.The card indicator is usually displayed with the color or logo of the operator.
If one card is used for internet only and the other for calls, check the settings of both. Operators often activate paid voicemail forwarding services when the SIM card is first turned on in a new device. This happens automatically, and the owner may not even know that this feature is available until he receives the bill.
Why does the redirect itself turn on?
Table of redirection codes and statuses
So for the convenience of users, we've created a spreadsheet that can help you navigate codes and their purpose quickly, save it or take a screenshot to have on hand if you need it.
| Type of forwarding | Shutdown code | Status verification code | Description of the condition |
|---|---|---|---|
| All the calls | ##002# | *#21# | Complete reset or verification of all redirects |
| Busy. | ##67# | *#67# | When you are talking to another customer |
| No answer. | ##61# | *#61# | If you do not answer the phone within a given time |
| Unavailable. | ##62# | *#62# | When the phone is turned off or the network is not available |
Using verification codes (starting with an asterisk) is especially useful. If you enter a code like *#21#, you will see a pop-up with information about where your calls are currently being redirected, if it lists a number you don't know or a voicemail number you don't use, it's a signal to action.
Note that the verification codes do not cancel the service, they only show the current state. To disable, be sure to use the codes starting with the grids (##). This is an important distinction that helps to avoid accidental activation or deactivation of services.
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The verification codes (with an asterisk) only show information, and the cancellation codes (with bars) change the network settings. Don't confuse them so as not to activate the service instead of turning it off.
Solving problems: if the redirect is not turned off
There are times when standard methods don't work, you type in code but you get an error message, or the settings in the menu go back to their original position after you reboot, which may indicate deeper issues related to the operator profile or software conflicts.
The first thing you should do is check if the operator-side Voicemail service is activated, and even if you turn off the forwarding on your phone, the operator can force the return of this option if you have a paid service, in which case you need to call your operator's support or use your personal account to completely shut down the service.
The second common cause is a failure in the phone application or «SIM-Try clearing the cache of the call app. Go to Settings for that. → Annexes → All applications → Telephone (or) SIM-maps) and select "Clear cache." Don't confuse it with "Data Clearer" as this can reset the call log.
- 🔄 Reboot: A banal but effective method is to completely reboot your smartphone after entering the codes.
- 📶 Flight Rate: Turn on and off flight mode so that the phone is re-registered on the network.
- 💾 Network Settings Reset: In extreme cases, you can reset your mobile network settings, but this will delete the saved Wi-Fi passwords.
If nothing helps, it may be the SIM card itself that is the problem. USSD-Visit the operator's salon and ask to replace the SIM card with a new one with support 4G/5G — This often solves problems with registration of services.
Security and protection against fraudsters
Redirect management is not just a matter of convenience, but also a security feature: Scammers can use the forwarding feature to intercept your SMS with confirmation codes from banks. Knowing your number, attackers can try to activate the forwarding to their number to get your authorization codes.
⚠️ Note: Never enter codes received in the SMS You can use the numbers you're getting from unknown numbers, and don't call the numbers you're getting in strange messages, and this could be an attempt to activate a forwarding to a scam phone.
Check your redirect status regularly, especially if you notice strange charge-offs or missed calls that friends tell you about.On Xiaomi smartphones, it is also recommended to use a built-in antivirus and call blocker to minimize risks.
Remember that turning off all kinds of forwarding to a broken number or voicemail number that you don’t use helps save battery life.The phone doesn’t need to constantly maintain additional channels to redirect calls, which has a positive effect on battery life.
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Periodically (once a month) check the status of the redirect code *#21#. This will take a couple of seconds, but will protect you from stealth interception. SMS-code-cryptors.