How to disable call forwarding on Xiaomi phone: all ways

Call forwarding on Xiaomi smartphones is a useful feature that automatically redirects incoming calls to another number if your phone is unavailable, busy or unanswerable.However, sometimes this option is turned on accidentally (for example, after an update). MIUI shift SIM-cards) and starts to create problems: missed important calls, unexpected costs of communication or even fraudulent schemes with redirection to paid numbers.

In this article, we will analyze all the current ways to disable redirects on Xiaomi, Redmi and other phones. POCO — standardized MIUI before USSD-Commands and hidden menus of engineering mode. MIUI 12-14 and Android 11-14, but most methods work on older devices.

Why can the redirect itself be triggered?

Many Xiaomi users face a situation where redirects are activated without their involvement, and here are the most common reasons:

• 📱 Update MIUI: After installing a new firmware version, some communication settings are reset to factory ones, including redirection.
• 🔄 Shift. SIM-cards: when activating a new card, the operator can automatically turn on the service (especially at MTS, Beeline or Tele2).
• 🤖 Viruses or malicious applications: Some Trojans change call settings to steal money (redirect to paid numbers).
• 🔧 Communication module failure: rarely, but software errors occur when the function is turned on itself (for example, after a phone drops).
• 📞 Operator services: some tariffs imply automatic forwarding (for example, "Do not miss the call" from MegaFon).

If you haven’t enabled a redirect knowingly, check your phone for viruses first with Google Play Protect or Dr.Web, a feature that scammers often use to trick you, and check with the carrier if paid services are connected to your number.

Method 1: Disconnect via standard MIUI settings

The easiest method is to use the phone’s built-in menu, which works on all Xiaomi models, including the Redmi Note 12, POCO X5, Mi 11 and others with MIUI 12+.

1. Open the phone application (pipe icon).
2. Click on the three dots in the top right corner and select Settings.
3. Go to the Additional Settings section (or Calls → Redirect on some firmware).
4. Select the call forwarding option.
5. Turn off all active options: 📵 Always redirects all incoming calls. 📞 If you are busy, it works during a conversation. 🔕 If no response is given, it is activated after 15-30 seconds of inactivity. ❌ If not available – works with the phone turned off or out of coverage.

Cancellation

Turn it off.

If the menu items are inactive (grey), it means that the forwarding is disabled at the operator level, in which case move to the next method.

Method 2: USSD-commands to disable redirect

USSD-Codes are a universal way to manage operator services that works even if settings are available. MIUI The commands are the same for all networks (MTS, Beeline, MegaFon, Tele2), but may differ for some regional operators.

To use the code:

1. Open the Phone app.
2. Go to the keyboard tab (where you dial the number).
3. Enter one of the codes above (e.g. ##21#) and press the call button.
4. Wait for the notification to disconnect (usually an SMS or pop-up).

⚠️ Note: If after the entry USSD-When the code appears, "Service is not active", which means that the forwarding has already been disabled, but if the code does not work, contact the operator: perhaps there are special conditions on your tariff.

Tip: To make sure that the forwarding is indeed disabled, send a verification code (e.g. *#21#). The response message should be "Disabled" or "Disabled".

Method 3: Engineering menu (for power users)

If standard methods don’t work, you can try disabling redirects via the Engineering Mode, which is suitable for advanced users, as incorrect actions can disrupt the phone.

Instructions:

1. Open the phone app and enter the code: ##4636##
2. In the menu that opens, select Phone Information (or Phone Information).
3. Scroll down to the Set preferred network type block and find the Call Forwarding section (could be called CF Settings).
4. Disable all active redirect options (similar to the standard menu).
5. Save the changes and restart the phone.

Important: For some operators, redirects may be part of a package service (e.g., Tele2’s Super Communications), in which case they cannot be turned off separately, only along with the main tariff.

💡

If the operator refuses to disable the forwarding, demand a written refusal and contact Roskomnadzor. According to the law "On Communications" (Article 44), the operator is obliged to provide services only with the consent of the subscriber.

Method 5: Reset your network settings (if nothing helps)

If the redirect is not disabled by any means, the communication module settings may have gone wrong, and then resetting the network settings will help, which will delete all stored Wi-Fi networks, passwords and mobile settings, but return the phone to factory communication parameters.

Instructions:

1. Go to Settings → SIM cards and mobile networks.
2. Select Network Settings Reset (or Wi-Fi, Mobile Network, and Bluetooth Reset).
3. Confirm the action by entering PIN-code.
4. After restarting the phone, check the redirect status with the help of USSD-code *#21#.

⚠️ Warning: After resetting, you will have to reconnect to all Wi-Fi networks and configure APN (access points) for mobile Internet. APN You can find it on your operator’s website or request support.

If the reset doesn’t work, the last option is to completely reset the phone to factory settings, but before you do, make sure that the problem is not on the operator’s side (for example, calls are forwarded due to bill debt).

What to do if the redirect is enabled by fraudsters?

One of the most dangerous situations is when a redirect is activated by a virus or an intruder, and fraudsters often use this feature to:

• 💰 Money theft – forwarding calls to paid numbers (e.g, +79XX... with a tariff of 100-500 rubles / minute).
• 🕵️ Interception SMS — If the calls go to the fraudster’s number, he can access the codes from the bank.
• 📱 Blocking your number – the operator can block SIM for suspicious activity.

If you suspect your phone is hacked:

1. Turn off the forwarding immediately through USSD-code ##002#.
2. Check your phone for viruses with Kaspersky, Dr.Web, or Malwarebytes.
3. Remove suspicious apps, especially those that requested access to calls or SMS.
4. Change passwords from banking applications, social networks and mail.
5. Contact the communication salon for verification SIM-duplicate.

If after disabling the redirect calls still go to another number, scammers could replace yours. SIM-In this case, immediately block it through the operator and contact the police.

💡

Never install applications from unknown sources or give them access to calls/SMS. Scammers often disguise malware as “battery optimizers” or “call managers.”

FAQ: Frequent questions about redirects to Xiaomi