How to disable call forwarding to MTS yourself from Xiaomi phone

When important calls are not coming to your Xiaomi, but instead to voicemail or another number, it is often a bewilderment and a waste of time. Smartphone owners using the services of the MTS operator often face the need to quickly change the parameters of incoming connections. Disabling redirects is not just a technical setup, but a way to regain control of their communication space.

Modern Android devices, including the MIUI shell or HyperOS, offer multiple levels of call management. Users may find that standard menus are hidden or commands fail due to a conflict of network and phone settings. Understanding how call routing works will help avoid situations where a subscriber is unavailable for no apparent reason.

In this article, we will discuss all available methods of deactivating call redirects. We will look at the built-in smartphone tools, special codes and features of working with the operator's SIM cards. Competent setting will allow you to be sure that no important call will be missed or redirected without your knowledge.

Analysis of the causes of redirection to Xiaomi

Before you start disabling the function, you need to understand why it was activated at all. Often users do not even suspect that their number is redirected, this can be the result of a malfunction in the operator's base station or accidentally clicking on the phone menu during a previous system update.

One common reason is that you activate the services "Didn't call" or "Busy" when you use your old phone in the past. When you install a SIM card in a new Xiaomi, these settings may not sync correctly, staying on the network side. Network settings sometimes take precedence over local device settings.

Humanity is also important, because in a rush, you can accidentally activate the "on-plane" or "do not disturb" mode with the redirect option, and then forget about it. In some MTS corporate tariffs, forwarding can be part of a package of services that requires manual intervention to change.

⚠️ Note: If you notice that the redirect turns on on itself after each phone switch off, the problem may be a firmware conflict. MIUI In this case, a simple resetting of the settings may not help.

Use of the USSD-codes for managing MTS services

The fastest and most reliable way to manage the services of the operator is USSD-They work directly through the cellular network, bypassing the complex menus of the smartphone. It is a universal method that is suitable for all Xiaomi models, whether it is a budget Redmi or the flagship Mi.

To completely cancel all types of forwarding, there is a single code on MTS numbers, just dial it in the Phone application and press the call button, and the system will instantly process the request and send a notification of the successful operation.

##002#

This command is a master key that removes all conditional and unconditional redirects, but if you want to do more point-by-point, you can use specific codes for different situations, for example, if you want to remove the redirect only when the line is busy or the phone is off.

• 📞 ##004# – cancels redirects in cases where the subscriber is busy, unanswered or unavailable (combined cancellation).
• 📞 ##61# – only disables redirects when no response is received (when you don’t pick up the phone).
• 📞 ##62# – Removes forwarding when the phone is off or out of range.
• 📞 ##67# – Cancels redirects if your number is currently in conversation.

Once you enter any of these commands, the operator will send a message on the screen about the status of the service, and if you see a confirmation "Redirected removed", then the setting has been successfully applied on the MTS network side.

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Save #002# in your notes or contacts, which is the quickest way to restore normal call mode in any unexplained communication situation.

Disable redirects through the standard Android menu on Xiaomi

The interface of the MIUI shell or HyperOS may differ depending on the version of Android, but the logic of the location of the call settings remains similar.

Open the Phone app and find the settings menu, which is usually hidden behind three dots or stripes in the upper right or lower right corner of the screen, and that's where the key SIM card settings are.

In the list that opens, select Accounts or go straight to the SIM card settings if there are two of them on the phone. Find Redirect. The system will start a network survey, which can take a few seconds. If the menu is empty or gives an error, then the network is temporarily unavailable or the settings are blocked by the operator.

Inside the menu, you'll see four basic redirect conditions, each of which can be customized, and you'll need to log in to every single point to turn off completely and select the "Disable" or "Voicemail" option (if you want to return everything to the standard way).

Set up the parameters for two SIM-map

Many Xiaomi users use two numbers at once, and one of them often belongs to MTS. In this case, it is critical not to confuse the SIM cards when setting up. The phone interface clearly separates the settings for SIM 1 and SIM 2, but inattention can lead to you turning off the service on the work number, leaving the personal "hang".

When you enter the call management menu, the system will suggest you choose which SIM card you want to configure. Make sure you select the right slot. If you use a hybrid tray, make sure that the MTS SIM card is correctly defined by the system and has the status of "On" for voice calls.

Changing the settings for one SIM card does not affect the second, allowing you to manage your personal and workspace flexibly, however, if you use Dual 4G, make sure that both SIM cards are registered on the network before making changes.

Third-party applications and settings conflict

Xiaomi smartphone owners often install third-party number detectors or applications to record conversations. Programs like Truecaller, Yandex.Determinator or various Call Improvers may have their own incoming processing rules, sometimes intercepting call control, creating the illusion of forwarding or blocking.

If standard methods don't work, check the installed applications. Go to Settings → Applications → Application Management and find software related to telephony. Try temporarily disabling them or clearing the data to rule out software conflict.

Some utilities require permission to "Call Management" which allows them to change system parameters, including forwarding, data security and control over phone functions require regular review of such permissions.

⚠️ Note: Applications from unverified sources may covertly set paid forwarding to premium numbers.If you see (unfamiliar) numbers in the forwarding history, contact the salon immediately.

Solving problems when settings are not saved

Sometimes users are faced with a situation where after disabling the redirect and reboot Xiaomi, the setting is returned.This may indicate a desynchronization between the profile in the network operator and the local cache of the phone, in which case a complete reset of network settings helps.

To do this, go to Settings → Connections and Sharing → Reset Wi-Fi, mobile networks and Bluetooth. This operation will not delete your personal files or contacts, but return all network settings to factory values. After that, the phone will re-register on the MTS network and tighten up current service profiles.

It is also worth checking whether the service is activated "Unlimited MTS" or similar tariff options, which may include its own logic for redirecting calls within the operator's ecosystem.

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The most reliable solution for constant crashes is the combination of the code ##002# and the subsequent reset of network settings in the Xiaomi menu.

Frequently Asked Questions (FAQ)