How to disable call forwarding to MTS yourself from Xiaomi Redmi phone

When an MTS subscriber is stopped from receiving incoming calls and the caller hears long beeps or a message of inaccessibility, it is often associated with an activated redirect service. On Xiaomi Redmi smartphones running MIUI or HyperOS shell, the control of this parameter can be hidden in the depths of the system menu or activated by random tapping. Understanding how call redirection works is critical to restoring normal communication.

Redirection is a network function of the operator, but it can be controlled directly from the device. Owners of Redmi Note, Poco and other models of the brand are faced with the fact that the standard settings of the phone sometimes conflict with the settings of the SIM card. This creates a “double control” effect, when a disconnection in one place does not work due to blocking in another.

It is important to note that the methods of solving the problem are divided into software (via the Android interface) and command (via the Android interface). USSD-The use of codes is the most reliable way, as they send a direct signal to the servers. MTS, Bypassing possible software failures of Xiaomi firmware, below are detailed instructions for each method.

⚠️ Note: If you are roaming abroad, incoming forwarded calls may be charged as outgoing international calls.Be sure to check the status of all types of redirects before traveling.

Use of universal USSD-drop-code

The fastest and most effective way to undo all types of redirects is to use special commands that work on any phone, including Xiaomi Redmi. These codes send a request directly to the MTS operator’s network, ignoring the settings of the smartphone operating system, which is especially useful if the settings menu freezes or does not work properly.

To completely reset all redirect conditions (when busy, unanswered, unavailable or all calls), you need to enter a universal cancellation code. dial ##002# on your phone keyboard and press the call button. In a few seconds, the network system will notify you that the voice redirect has been successfully deleted.

If you want more point control, you can use specialized codes for specific situations, for example, if you only need to turn off redirects when you don't pick up the phone, or when the phone is off, which allows you to keep the functionality for other scenarios.

• 📞 ##002# – Cancels all types of voice call forwarding (master reset).
• 📞 ##61# – Cancels forwarding if the subscriber does not answer the call within a certain time.
• 📞 ##62# – Cancels forwarding in case of unavailability of the subscriber (phone is off or not on the network).
• 📞 ##67# – Cancels forwarding if the line is busy talking to another person.

Once you type in any of these commands, you will receive a confirmation message. On Redmi devices, it usually pops up at the top of the screen or as a system dialog. If you see a message about a connection error or incorrect code, make sure that the MTS SIM card is active and selected to make calls at the moment.

Configure redirection through the interface Xiaomi Redmi

The MIUI-branded Android operating system provides built-in call management tools, but the location of these settings may vary depending on the firmware version and smartphone model (e.g., Redmi Note 12 vs. Redmi 9).

To find the settings you want, open the standard Phone app (green handset), which is the default "caller." In the upper right corner, click on the three-dot icon or gear to enter the settings menu. Next, select "Call settings" or "More" and then search for the "Redirect" section.

Path to menu: Phone → Settings (three dots) → Call settings → Redirection

The system can search for settings for a while by asking the SIM card. In the window that opens, you will see four main options for the conditions: "Always", "Occupied", "Unanswered", "Unavailable". When you click on any of them, you will see the current number to which the reset is going, or a message that the redirect is turned off. To turn off, select the option "Unlock" or "Voice message".

Note that Xiaomi’s interface sometimes caches old data. If you have disabled the redirect but the status is not updated, try to switch flight mode (Air mode) for 10 seconds and back, this will force the device to re-register in the MTS network and update the status of services.

Management of the service through the application "My MTS"

For users who prefer a visual interface and detailed cost control, the best solution is the official application of the operator. My MTS app allows you to manage services in real time without remembering complex codes, which is especially convenient if you want to check which number is being redirected to.

Once you log in to the app (authentication is done automatically by SIM card or password), go to the "Services" section, and you can search for "Calls" or search for "Redirects" and your personal account displays the current status of the service and the ability to quickly deactivate it with a single click.

The Benefits of Using My Application MTS beforehand USSD-The codes are the ability to configure conditional forwarding to specific numbers without typing commands. You can see the connection history and understand when the function was activated.

⚠️ Note: The application requires an active Internet connection. If you do not have mobile Internet, use Wi-Fi or go to the method of using the Internet. USSD-code.

In some versions of the Android interface on Redmi, the app may request permission to display on top of other windows to confirm actions.This is a standard MIUI security measure that must be confirmed to complete the service shutdown.

Specific MTS codes for different conditions

MTS provides an advanced set of instructions for fine-tuning. Unlike universal reset codes, these commands allow you not only to disable, but also to check status or change the redirect number. Knowing these codes makes you independent of the Internet or the application.

To check the current status of a redirect without disabling it, use commands with a grid at the end. For example, the code *#61# will show the number that the call is going to when there is no response, and the waiting time in seconds. This is useful diagnostic information.

When you enter activation codes, instead of the word "number", you need to substitute the full phone number in an international format (for example, 79991234567). On Xiaomi smartphones, a set of such long commands is more convenient to execute, copying them from notes or messages so as not to be mistaken in numbers.

Solving problems if redirects are not turned off

There are times when neither the codes nor the settings on Redmi work, and the redirect continues to work, which can be caused by software conflict, network errors, or activated third-party services, and in such cases, a comprehensive approach to diagnosis is required.

The first thing to do is check whether the phone has a number-defining app or a smart call (such as from Yandex or Kaspersky), which often has its own inbox processing rules that can simulate redirects or block calls, creating the illusion of a reset.

The second step is to check the SIM card. Remove the MTS SIM card from a Xiaomi smartphone and paste it into any other, preferably button-based phone. Try entering the cancellation code ##002# there. If the service is successfully disabled on another device, then the problem is in your Redmi software.

• 📱 Check for third-party calling apps and remove them.
• 📱 Make a reset of network settings: Settings → Connection and sharing → Reset Wi-Fi, Mob Networks and Bluetooth.
• 📱 Make sure there are funds on the balance sheet, as some service management activities may be paid or require a minimum balance.

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If nothing helps, call MTS support on 0890 (free from mobile). the operator sees the status of the service at the network level and can forcibly remove the redirect from its side.

Also worth mentioning is the Antispam or Blacklist feature, which sometimes confuses call blocking with forwarding, and check the lock lists in the phone settings and in the operator's app to make sure the number isn't blocked incorrectly.

Frequently Asked Questions (FAQ)

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The most reliable way to guarantee that you will disable MTS redirects from any phone, including Xiaomi Redmi, is to enter the universal code ##002#. It works even when there is no Internet and resets all conditions at once.