How to disable the MTS answering machine on Xiaomi Redmi: 5 proven ways

The MTS answering machine is automatically activated on all SIM-While not all Xiaomi Redmi users need this feature, voicemail can get in the way of taking up space in memory, sending notifications of new messages, and sometimes triggering at the wrong time. Fortunately, you can disable it in several ways – both through the standard settings of the smartphone, and using the USSD-Teams or mobile application "My MTS».

In this article, we will discuss all the current methods of deactivating the answering machine specifically for owners of Redmi Note, Redmi (series 9/10/11/12) and other Android models. We will focus on the nuances associated with the MIUI firmware, for example, why in some cases standard methods do not work and what to do if the function is activated again after turning off, and you will learn how to check the status of the answering machine and what errors like “Service is not available”.

Why MTS can be turned on on on Xiaomi Redmi

MTS operator by default connects voice mail to all new SIM-This is done for the convenience of subscribers: if you missed a call, the caller can leave a voice message:

• 📱 Takes up a place in memory SIM-Cards – each message is stored for up to 30 days and can weigh several megabytes.
• 🔔 Spam notifications – even if you haven’t been called, the system can send alerts about “checking your mailbox».
• 💰 Paid rates – on some tariffs, listening to messages is charged as an outgoing call.
• 🔄 Automatic turn on – after resetting settings or updating MIUI function can be activated again.

On Xiaomi Redmi, the answering machine can run in the background even if you are not using it. For example, when the network signal is weak (2G/3G) or while roaming, the system automatically redirects missed calls to voice mail, to avoid this, you need not only turn off the service, but also check the redirect settings.

Method 1: Disconnection through USSD-Team (the fastest method)

The most reliable and universal way to use USSD-It works on all Xiaomi Redmi models regardless of the version. MIUI Or Android, you don't need the Internet or any other apps.

Follow the following steps:

1. Open the phone application (pipe icon).
2. Go to the keyboard tab (if the last calls are open).
3. Enter *111*002# and press the call button.
4. Wait. SMS-response from MTS with confirmation of disconnection.

If you have a message that says, "Service successfully disabled" after you enter the code, the answering machine is deactivated. If you receive an error notification (for example, "Operation failed"), try the alternative code: ##002# - it resets all the redirect settings.

⚠️ Note: On some tariffs MTS (for example, "Super MTS" or "Tariff») USSD-In this case, use the method through the application "My MTS" (described below).

Method 2: Using the "My MTS" app (official method)

If USSD-The team did not work, use the official application operator. This method is suitable for all modern Xiaomi Redmi smartphones, including models with a high-end smartphone. MIUI 12/13/14.

Instructions:

1. Download the My MTS app from Google Play (if not already installed).
2. Sign in with your phone number (SMS will come with a confirmation code).
3. Go to the section “Services» → «Voice mail».
4. Press the switch to turn off the service.
5. Confirm the action in the window that appears.

When you turn off, the app will have a notification that says, "Voicemail deactivated." To make sure that everything went well, call your phone from another phone and check if the answering machine is working.

If after disconnecting through the application, the answering machine continues to work, perform forced synchronization:

1. Open "My MTS."
2. Go to Profile → Settings → Sync.
3. Wait 1-2 minutes and restart your smartphone.

Method 3: Through Call Settings in MIUI

On some MIUI firmware (especially older versions), the answering machine can be turned off in the phone settings, a method that doesn’t work on all Xiaomi Redmi models, but it’s worth a try.

Follow the instructions:

1. Open the phone app.
2. Click on the three dots in the top right corner and select Settings.
3. Go to the “Calls” section → “Additional settings”.
4. Find the item "Voicemail" or "Voicemail".
5. Turn off the slider or select “Never” in the redirect settings.

If your menu does not have the option “Voicemail”, then the setting is managed at the level SIM-In this case, use the cards. USSD-commands (method 1) or the application "My MTS" (method 2).

⚠️ Note: On smartphones with MIUI 13/14 The voicemail section is often missing from the call settings, due to Xiaomi’s policy of bringing the management of these functions to the operator level.

Method 4: Reset all redirect settings

If the answering machine persists, the problem may be in the call forwarding settings. Even after the voicemail is deactivated, some settings may remain active. To reset them, follow these steps:

Enter in the telephone application:

##002#

This command resets all redirect conditions (at busy, unanswered, out of network coverage) and after it is executed, you will receive an SMS from MTS confirming:

All call forwarding settings are reset.

If that doesn’t work, check the manual redirect settings:

1. Open Phone → Settings → Additional Settings → Call forwarding.
2. Make sure that all fields are “unplugged”.
3. If you have a number like +74957777777 (MTS voicemail), delete it.

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If the answering machine is activated again after resetting the forwarding, contact MTS support at 0890 and ask to manually disable voicemail on your phone. SIM-map.

Method 5: Replacement SIM-cards (extreme case)

If none of these methods worked, the problem may be the problem. SIM-It's relevant to the map:

• 🔄 Old ones. SIM-cards (released before 2018) where voicemail settings are “sewn up” at the chip level.
• 🏢 Corporate tariffs, where the operator blocks the self-management of services.
• 📱 SIM-cards with damaged software (for example, after an unsuccessful update to the firmware of the smartphone).

In this case, there are two options:

1. Exchange SIM-card in the MTS salon (free, takes 5-10 minutes.
2. Transfer the number to eSIM (if your Redmi supports the technology). Virtual SIM does not inherit the old settings.

Before visiting the salon, check if your model supports Xiaomi Redmi eSIM:

• ✅ Supported by: Redmi Note 11 Pro+ 5G, Redmi K50, Redmi 10 5G.
• ❌ Not supported: Redmi 9/9A/9C, Redmi Note 9/10 (except for the Pro versions).

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Replacement SIM-Cards are the only way to get rid of the answering machine if it is activated at the operator level and not controlled through the phone settings.

Frequent mistakes and their solutions

When you turn off your answering machine on Xiaomi Redmi, users often face some problems, and let's look at the most common ones and how to fix them.

If you see an error "failed to perform the operation" when entering USSD-code, check it out:

• 📶 Network signal level – with weak coverage, commands may not pass.
• 📱 Flight mode - it should be turned off.
• 🔄 Roaming - in roaming some USSD-commands blocked.

It is important that you use two SIM-Xiaomi Redmi cards, make sure that USSD-command you enter with that SIM, To do this, before you type the code, select the card you want from the call menu.

FAQ: Answers to popular questions