Xiaomi touchscreen stopped responding to touch, and the phone needs to be turned off urgently? The situation is familiar to many: the device is getting stuck, the screen crashed or just “gluts” after the update. In this article, 7 proven ways to turn off the smartphone when the touchscreen does not work, including methods for models with a fixed battery and without physical buttons.
We'll look at both standard solutions (like hard button resets) and advanced ones using ADB, Fastboot, or even disassembly. Importantly, some methods can lead to data loss if the device doesn't have encryption or backup enabled, so before you start, evaluate the risks and choose the most secure option for your model.
1. Hardware reset via buttons (Hard Reset)
The most versatile way is to force reboot using physical buttons. It works on 90% of Xiaomi models, including the Redmi Note 10/11/12, POCO F3/F4, Mi 11/12 and older devices.
Instructions:
- 🔄 Press the power button for 10-15 seconds on some models (e.g. Redmi). 9A) That's enough to turn it off.
- 📱 If the screen flashes but the phone doesn't turn off, try the combination: Power + Volume up (hold 20–30 seconds).
- ⚡ On devices with MIUI 12+ It might work. + Volume down – this will trigger the Fastboot menu, from where you can select Power Off.
⚠️ Attention: On Xiaomi with AMOLED-With screens (such as the Mi 11 Ultra), long-term button retention can cause overheating. If the case becomes hot, release the buttons and let the device cool for 2-3 minutes.
☑️ Checking before Hard Reset
2.Switch off via mouse or keyboard connection (OTG)
If the sensor is not working, USB-Port is good, you can connect USB-mouse or keyboard through OTG-Adapter. This is a method that's suitable for models that support USB OTG (Almost all of Xiaomi after 2018).
How to do this:
- Connect. OTG-Adapter to the phone, and to it – mouse or keyboard.
- If the screen is on, the mouse cursor should appear in 5-10 seconds, and use it to navigate the menu.
- Click on the Power icon in the upper right corner and select Turn Off.
- For keyboard: press Win + Power (on some firmware) or use arrow keys to select a menu item.
💡 Useful tip: If the mouse is not identified, try restarting the phone in Safe Mode (hold power). + Volume up when turned on.This mode disables third-party applications that may block OTG.
What adapters are right?
3.Use of ADB (Android Debug Bridge)
If the phone is enabled debugging via USB (Settings → About Phone → MIUI Version → 7 times press to unlock Developer Mode), you can turn it off via your computer using ADB.
Step-by-step:
- Connect your phone to your PC through USB-cable (preferably original).
- Open the Command Prompt (Windows) or Terminal (macOS/Linux) and type: Adb devices Make sure the device is identified (serial number should appear).
- Execute the shutdown command: adb shell reboot -p
⚠️ Attention: If debugging is on USB It wasn't turned on in advance, it won't work. MIUI Requires confirmation of a trusted device on the phone screen – and this is impossible without a working sensor.
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If the adb device command doesn’t show your phone, try reinstalling Xiaomi drivers. ADB/Fastboot use another USB-port (preferably) USB 2.0).
Removal of the battery (for models with removable battery)
On older Xiaomi models (e.g. Redmi 3S, Redmi 4A, Mi Max) the battery is removable, in which case the most reliable way to turn off the power is to physically turn off the power.
How to do this safely:
- 🛠️ Turn off the phone from charging.
- 🔧 Carefully tuck the back cover with a plastic spatula (such as from a phone repair kit). Start at the corner near the slot. SIM-map.
- 🔋 Disconnect the battery plume (if soldered, don't try to tear it off!) Wait 1-2 minutes before reassembling.
⚠️ Note: On models with a non-removable battery (most Xiaomi after 2019), self-disassembly will void the warranty and can damage the plumes. If you are not sure about your skills, you should contact the service center.
5.Switch off via the Fastboot menu
If the phone is switching on but the sensor is not working, you can try logging into the Fastboot and turning it off from there, a method that is suitable for devices with an unlocked bootloader or official firmware.
Instructions:
- Turn off your phone (if it’s on, use Hard Reset from the first section).
- Press Power + Volume down until the Fastboot logo appears.
- Connect your phone to your PC and open the Command Prompt.
- Enter the command: fastboot oem off-mode-charge 0 This will turn off charging when it is off and the phone will shut down completely.
📌 Key takeaway: The Fastboot menu is available even on locked Xiaomi bootloaders, but not all teams work there. If the phone doesn't turn off after you type in the command, try an alternative method.
Discharge the battery to zero
The last option is to completely discharge the battery, which is suitable if other methods have not worked, but takes time (from 6 to 24 hours depending on the model).
How to speed up the process:
- 🔌 Turn off all cables (charging, headphones).
- 📶 Turn on Airplane Mode (if the screen responds to backlighting but not touching, use it). ADB: adb shell settings put global airplane_mode_on 1
- 🎮 Run a resource-intensive application (such as a game or performance test) through ADB: adb shell am start -n com.tencent.ig/com.epicgames.ue4.SplashActivity (Replace the package with any one installed on the phone).
⚠️ Warning: Deep discharge (0%) can damage the lithium-ion battery, especially if the phone is long-acting off. After discharge, immediately connect it to charging for 30 to 60 minutes before turning on.
7. Contacting a service center: when nothing helps
If none of the methods worked, the problem is probably a hardware malfunction:
- 🔧 Sensor or display plume damaged.
- 🔋 The power button is faulty (for example, after a fall).
- 🖥️ A firmware failure (bootloop) requiring flashing through EDL.
In such cases, self-repair is fraught with complete loss of data or failure of the phone. Official service centers Xiaomi in Russia and the CIS offer diagnostics from 500 rubles. the average cost of repair sensor — 3,000-8000 ₽ model-wise.
🔍 How to choose a service:
| Criteria | Official Xiaomi service | Informal workshop |
|---|---|---|
| Warranty for repairs | 12 months | 1-6 months (depending on the workshop) |
| Cost of diagnosis | 500–1 000 ₽ (free-of-charge) | 300–800 ₽ |
| Duration of repairs | 3-7 days (depending on the availability of spare parts) | 1-3 days |
| Data retention | Possibly (on request) | Not always (risk of loss when firmware) |
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If the phone is warranty, contact the official service ONLY.Self-disassembly or repair in uncertified workshops will void warranty obligations Xiaomi.