How to turn off Xiaomi smartphone if the touch screen does not work: all working ways

Xiaomi touchscreen has stopped responding to touch, and the phone needs to be turned off urgently? The situation is familiar to many: after a fall, moisture or system failure, the display becomes “dead”, but the device continues to work. In this article, we will discuss all possible ways to turn off a smartphone, from standard button combinations to advanced methods through ADB and Mi Account.

It’s important to understand that a faulty shutdown can cause data loss or an issue to worsen. So try soft methods (like forced reboot) first, and then move on to radical measures like battery extraction. We’ll also tell you which Xiaomi models support hardware shutdown via the service menu (like the Redmi Note 10 Pro or POCO X3 Pro), and which will require a PC connection.

If the screen is not just “hanging”, but shows artifacts, flashing or completely black – this may indicate damage to the plume, matrix or controller. In this case, it is better to immediately contact the service center, but first try to turn off the device yourself to avoid battery discharge or accidental actions (for example, calls or sending messages).

1. Forced reset (Hard Reset) through buttons

The most versatile method is hardware reset, which works on 99% of Xiaomi models, including Redmi, POCO and Mi. The method does not require a PC connection or screen access, but does not store unsaved data in open applications.

Instructions:

• 🔄 Press the power button and the volume button at the same time.
• 🕒 Hold them for 10-15 seconds until the device vibrates and starts to reboot.
• 📱 If the screen briefly caught fire (even with artifacts), but the phone did not turn off – repeat the action.
• ⚡ On some models (e.g. Xiaomi) 12T or Redmi K50) You may need to hold the buttons for up to 20 seconds.

This method mimics force reboot and is safe for the system, but does not guarantee a complete shutdown. If the screen fails again after the reboot, move on to the next method.

⚠️ Attention: On devices with MIUI 14+ Android 13+ Long-term button retention can trigger a Fastboot menu instead of rebooting, in which case release the buttons immediately after the vibration.

Make sure your phone is not connected to charging | Check if the volume button is accidentally pressed | If the device is warming, let it cool for 5-10 minutes | Remember the button retention time (10-20 seconds)

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2. Shutdown via the Fastboot menu (for advanced users)

If the forced reboot doesn’t work, you can try entering Fastboot mode and turning off power through it, a method that is suitable for models with unlocked bootloader or MIUI versions below 14.

Step-by-step:

1. Turn off the phone (if it is not already turned off) through a long hold on the power button.
2. Press the power button + volume reduction for 5-7 seconds until the Fastboot logo appears.
3. Connect your phone to your PC through USB-cable.
4. On your computer, open the Command Prompt (Windows) or Terminal (macOS/Linux) and type:

fastboot devices

If the device is determined (its serial number appears), enter:

fastboot poweroff

This command will force the power to go out even if the screen is not responding. If the fastboot doesn't recognize the device, check the drivers or try another cable.

3. Disconnection via Mi Account (remote)

If your phone is synchronized with your Mi Account, you can try turning it off remotely via a web interface, which only works when you are actively connected to the Internet (mobile data or Wi-Fi).

Instructions:

• 🌐 Go to account.xiaomi.com and log in.
• 📱 In the Devices section, find your smartphone (it should be online).
• 🔍 Click on three dots next to the device and select Find the device.
• 🔋 In the window that opens, select the option to turn off (if available).

Note that remote shutdown may not be available on some firmware or in regions with limited Mi Cloud support, and the phone must be connected to the Internet — if the screen is not working, check if the mobile or Wi-Fi indicator is on.

⚠️ Warning: After remote shutdown, the phone may turn on again when connected to charging. To avoid this, remove the cable immediately after shutdown.

4.Use of ADB (Android Debug Bridge)

If your phone has previously enabled USB debugging, you can turn it off via ADB, a tool for managing Android devices from a PC, which requires pre-setting, but is reliable if the screen is completely blind.

What you need:

• 🖥️ A computer with installed Xiaomi drivers and ADB.
• 🔌 USB-cable (preferably original).
• 📱 Phone with debugging enabled USB (If the screen has been working before).

Instructions:

1. Connect the phone to the PC.
2. Open the Command Prompt (Windows) or Terminal (macOS/Linux).
3. Enter a command to check the connection:

adb devices

1. If the device is determined, enter:

adb shell reboot -p

This command will gently turn off the phone, as if you press the power button on the menu.

If adb devices returns an empty list, try:

• 🔄 Reconnect the cable.
• 🔧 Install Xiaomi drivers USB Drivers manually.
• 📋 Check if the firewall is blocking the connection.

Forced reboot | PC connection (ADB/Fastboot)| Remote shutdown via Mi Account|Battery extraction |Another way-->

5. Battery recovery (for models with removable battery)

On older Xiaomi models (such as the Redmi 3S, Redmi 4A or Mi Max), the battery can be removed manually.This is an extreme measure, since the risk of damage to plumes or contacts is quite high.

• 🔋 Your model really has a removable battery (check the characteristics).
• 🛠️ At hand there is a plastic spatula or mediator for neat putting the cover.
• ⚡ Phone disconnected from charging (removing battery under load is dangerous!).

How to remove the battery:

1. Remove the back cover (on some models you will need to disconnect the clips around the perimeter).
2. Carefully put the battery on the side (do not pull the wires!).
3. Disconnect the power plume (if any) or simply remove the battery.
4. Wait 30 seconds and set the battery back (if you need to turn on the phone later).

⚠️ Note: On models with non-removable battery (for example, Xiaomi) 11T Or Redmi Note 11, the attempt to retrieve will damage the body or battery, and in this case, it is better to use other methods.

6. Contacting a service center: when nothing helps

If none of these methods worked, it's probably more serious than it looks.

• 💥 Damage to the motherboard (for example, after falling or getting moisture).
• 🔌 Power controller malfunction (phone does not respond to buttons).
• 📱 Software failure at the firmware level (requires flashing through the EDL).

In such cases, acting alone can make the problem worse. Contact a Xiaomi authorized service center to see if they can:

• 🔧 Diagnose a malfunction with special equipment.
• 🔄 Restore the screen or replace it.
• 📲 Save data if the phone still “sees” the PC through the ADB or Fastboot.

The cost of repair depends on the model and type of breakdown. For example, replacing the screen with Xiaomi Redmi Note 10 Pro will cost 5-8 thousand rubles, and repairing the motherboard can cost up to 15 thousand rubles. If the phone is warranty, do not try to disassemble it yourself - this will void warranty obligations.

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Before visiting the service center, check if the phone is enabled Find the device in Mi Account, which will help track the phone if it has to be left for repair.

7.How to avoid repeated screen problems

If you’ve managed to turn off your phone but the screen is still down, follow these tips to minimize the risks in the future:

• 🛡️ Use a cover and a protective glass. Even inexpensive accessories reduce the risk of screen damage when you fall.
• 💧 Avoid moisture, even if the phone is protected. IP53 (Like the Redmi Note 11, prolonged exposure to water can cause contact corrosion.
• 🔋 Avoid full battery discharge. A sudden power outage can cause a malfunction of the display.
• 📱 Update your firmware regularly. MIUI Frequently corrected bugs related to the operation of the sensor.
• 🔄 Enable backup. Set up automatic sync with Mi Cloud or Google Drive to avoid losing data when crashing.

If the screen starts to glitches (spontaneous taps, dead zones, flicker), don't ignore the problem. The sooner you go to the service, the cheaper it will be to repair it, for example, replacing the touchscreen early on costs 2-3 times less than replacing the display module completely.

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If the screen reacts to touch but is delayed or incorrect, try calibrating it through the engineering menu (##6484###).This method doesn't work on all models, but it can temporarily improve the situation.

FAQ: Frequent questions about turning off Xiaomi with a idle screen