How to Recover Xiaomi Account Password: 5 Verified Ways

Forgot your Mi Account password and can’t log into your Xiaomi, Redmi or POCO smartphone? This problem is familiar to many users — according to statistics, about 30% of brand appeals are due to loss of access to your account. Without the right password, you will not be able to download apps from the Mi App Store, sync data between devices or even unlock your phone after resetting.

Fortunately, there are several ways to restore access to Xiaomi’s account, from the standard email procedure to official support. In this article, we will discuss all the current password recovery methods, including nuances for different regions (China, global version) and possible errors.

Why can’t you restore your Xiaomi password in the standard way?

Many users experience the “Forgot Password” button on the Mi Account login screen not working or the recovery process is interrupted with an error.

• 📧 Unconfirmed email – if you have not confirmed your backup address during registration, the system will not allow you to send an email to it for resetting.
• 📱 Change of phone number – if the attached number is no longer valid, SMS No recovery code will come.
• 🌍 Regional Restrictions – accounts registered in China (mi.com) are restored under different rules than global ones (account.xiaomi.com).
• 🔒 Blocking on suspicion of fraud – if the system has recorded several failed login attempts, the account may be temporarily blocked.

Another common problem is two-factor authentication, which, if it was enabled but access to an authenticator application (like Google Authenticator) is lost, can make it harder to recover a password, and in such cases, it may be necessary to seek support with proof of identity.

Method 1: Recovering passwords via email (main method)

This is the easiest and fastest way, and works 80 percent of the time, and you'll need to access an inbox linked to your Mi Account to recover it.

1. On the account login screen, click Forgot Password? (or Forgot Password? in English).
2. Select the recovery option via email (Email).
3. Enter the email address associated with the account and click Send the code.
4. Check the mailbox – an email from service@xiaomi.com with the Xiaomi Password Reset theme should come.
5. Copy the 6-digit code from the email and enter it in the appropriate field on the site.
6. Come up with and confirm a new password (minimum length - 8 characters, the presence of letters and numbers is required).

If the email doesn’t arrive within 5-10 minutes, check the Spam folder or try to resend the code. Sometimes the delays are due to the work of email servers (especially Mail.ru or Yandex).

Check the Spam folder"|Make sure that the email is entered without typos.|Try to resend the code.|Check if the antivirus is blocking the connection to Xiaomi servers-->

⚠️ Note: If you use a corporate email or a company domain address, the email may be blocked by internal security filters, in which case you may try to restore your password through your phone number or backup email.

Method 2: Recovery via SMS (if email is not available)

If you don’t have access to your primary email but the linked phone number is still valid, you can recover your password via SMS. This method works for global accounts (account.xiaomi.com), but may not be available for Chinese versions (mi.com).

Instructions:

1. On the password recovery page, select the Phone tab.
2. Enter the phone number associated with your account in an international format (for example, +79123456789 for Russia).
3. Click Get Verification Code (Get a confirmation code).
4. Wait for a 6-digit SMS (usually within 1-2 minutes).
5. Enter the code on the site and follow the instructions to create a new password.

If SMS doesn't come:

• 📵 Make sure the number is entered correctly (with the country code).
• 🔄 Try to request the code again in 1-2 minutes.
• 📡 Check if the operator is blocking the SMS from short numbers (sometimes this happens with Tele2 or Iota).
• 🌐 If you are abroad, make sure that roaming is enabled.

💡

If you have changed your phone number, but remember the old one, try inserting it into your smartphone slot. SIM-It's a card with the same number. SMS Even after the change of operator.

Method 3: Using backup email or security issues

When you register for a Mi Account, the system suggests you provide a backup email and answer secret questions, and if you did, the chances of password recovery are much higher.

How to Recover Your Password Through Backup Email:

1. On the recovery page, select Alternative Email.
2. Enter the backup email address and request the code.
3. Follow the standard password change procedure (as in method 1).

If there is no backup email, but you remember the answers to the secret questions:

1. Select the Security Questions option.
2. Answer 2-3 questions (e.g., “Mother’s maiden name” or “First school name”).
3. After a successful check, the system will reset the password.

⚠️ Warning: Answers to secret questions are register-sensitive and language-sensitive! If you registered on a Chinese website (mi.com), questions could be in Chinese - use an interpreter or transliteration (e.g., "Mama» → «Mama" or «»).

Method 4: Calling for Xiaomi Support (If Nothing Works)

If standard methods fail, you can call official support, which is the longest, but often the only way to get your account back, especially if:

• 🔐 Lost access to both email and phone number.
• 📱 The account is linked to the Chinese version (mi.com).
• 🛡️ Two-factor authentication is enabled without access to the authenticator.
• 🚫 Account blocked on suspicion of fraud.

How to make a request for support:

1. Go to the official support website: account.xiaomi.com/pass/service (for global accounts) or mi.com (for Chinese accounts).
2. Select I can't log in (I can't log in) → Other issues (Other issues).
3. Fill out the form by specifying: 📝 ID account (email or phone). 📅 Registration Date (if you remember). 📱 Device models associated with the account (for example, Redmi Note 11 Pro)+ 5G). 💳 The last 4 digits of a linked bank card (if you bought something through the Mi Store).
4. Attach screenshots or photos: 📸 Boxes from Xiaomi device with serial number. 📄 Checks or invoices from the official store. 💻 Screen with an error when trying to restore the password.

The timeframe for the request is 24 hours to 7 days, and if the data match, you will be given instructions to reset your password, and in complex cases (for example, if you suspect a hack), you may be required to have a passport scan or a video with proof of identity.

Method 5: A bypass through resetting the device (only to unlock the phone)

If you don’t need to restore your Mi Account password so much as unlock your smartphone itself (for example, after resetting your settings), you can try bypassing your account binding, a technique that only works for Android devices and requires technical skills.

Attention! This method doesn’t work on all models and can lead to data loss, and for newer smartphones (Xiaomi 13, Redmi Note 12 and later), it’s probably not suitable due to the increased protection.

Instructions for old models (until 2021):

1. Turn off your phone and press the Power button + Volume up to enter Recovery Mode.
2. Select Wipe Data → Wipe All Data (this will delete all data from your device!).
3. After the reset, the phone can request data from the Mi Account: 🔌 Connect to Wi-Fi (required!). 📥 Enter the wrong password 5-10 times in a row until the Forgot password button appears?. 🔄 Try to restore your password via email or SMS (as described above).

⚠️ Note: This method will not work on locked bootloader devices, and it is not suitable for phones purchased in China – they often have additional Anti-Rollback protection, which blocks any manipulation of the firmware.

💡

If the smartphone is locked after resetting and the password from the Mi Account is unknown, the only legal way to unlock is to appeal in support of Xiaomi with proof of ownership of the device.

Frequent Mistakes and How to Avoid Them

When you restore your Mi Account password, you often encounter common errors, and here are the most common ways to solve them:

If you see this device is not supported when trying to recover via a browser on your phone, try using a computer or other smartphone.Some features may be limited on mobile devices.

FAQ: Answers to popular questions