How to Restore Xiaomi Mi Account If You Forgot Your Password: A 2026 Step-by-Step Guide

Forgot the password from your Mi Account and can’t log into your Xiaomi smartphone, tablet or other ecosystem device? This problem is familiar to many users — according to statistics, about 30% of calls in support of Xiaomi are due to loss of access to your account. Without it, you will not be able to use the cloud storage of Mi Cloud, sync contacts, install apps from the Mi App Store or even unlock the device after resetting.

In this article, we will discuss all the current ways to restore Mi Accounts, from standard (via email and SMS) to alternative (using a backup code or support call), focusing on situations where you do not have access to your linked mail or phone number, and how to bypass the locking of a device if it requires you to enter account data after a reset. All instructions are checked on devices with MIUI 14/15 and are relevant to Redmi, POCO, Xiaomi and Black Shark models.

1. Recovery of password via email: step-by-step instructions

The easiest and fastest way to reclaim access is to use a linked email, which works if you remember the email address you signed up for and have access to it.

To recover the password:

• 📧 Go to the official Mi Account login page and click Forgot Password?.
• 🔑 Select the recovery option via email and enter the email address associated with the account.
• 📩 The email will be sent with a link to reset your password, and it's valid for 24 hours.
• 🔒 Click on the link, come up with a new password (minimum 8 characters, with capital letters and numbers) and save the changes.

If the letter doesn't come in:

• 🔍 Check the Spam or Promotion folder (in Gmail).
• 🔄 Try sending the letter again in 5-10 minutes.
• 📥 Make sure there is enough space in the post office (the letter will not come if the box is full).

⚠️ Note: If you use corporate email (e.g. from an employer), the email may have been blocked by the administrator, in which case try another recovery method.

Recovery via SMS: what to do if you do not have access to mail

If you don't remember or have access to your email, but you have a phone number attached to your account, you can reset your password via SMS, which only works for numbers that have been confirmed in your account before.

Instructions:

1. On the password recovery page, select via SMS.
2. Enter the phone number in the format +79XXXXXXXXX (for Russia or +[country code][number].
3. Click Send the code - the phone will receive an SMS with a 6-digit code.
4. Enter the code in the appropriate field and come up with a new password.

Important nuances:

• 📱 The code is valid for 5 minutes – if you do not have time to enter, request a new one.
• 🌍 If you change the number or operator, SMS In this case, try to restore access through a backup email.
• 🔄 Restriction: You can request no more than 3 codes in a row (you will need to wait 30 minutes).

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If the SMS doesn’t come, check if your carrier is blocking short numbers (for example, Tele2 or Yota sometimes have trouble delivering codes from Xiaomi).

3.Use of the backup recovery code

When you set up two-factor authentication (2FA) in Mi Account, the system offers to save a backup recovery code – a set of 8-10 digits. If you wrote it (for example, in a notebook or password manager), this code can be used to reset your password without email or SMS.

How to use it:

1. On the account login page, click Forgot your password.
2. Select Use the Backup Code (only if 2FA has been activated).
3. Enter the saved code and confirm the action.
4. Give me a new password.

If the code is lost:

• 🔐 Try to find it in Google Authenticator or other authenticator (if you have been linked to it).
• 📱 Check the screenshots in the phone gallery – sometimes users take photos of the code just in case".

⚠️ Warning: The backup code can only be used once, and once it's used, the system will generate a new set of digits -- be sure to keep it!

4 Unlock the device if it requires a Mi Account after resetting

One of the most frustrating situations is when you reset Xiaomi to factory settings (for example, via Recovery or Fastboot), and after turning on the device requires data input from the Mi Account that was previously tied. This is anti-theft protection (Mi Cloud Lock), and it is impossible to circumvent it in standard ways.

Your actions:

• 🔓 If you remember the password, enter it and unlock the device.
• 📧 If you forget your password, but have access to it. email/SMS — Restore your account (see sections) 1–2) log in.
• 🚫 If you do not have access to the mail or phone, you will have to contact Xiaomi support (more about this below).

Which won't help:

• ❌ Fastboot Flashing – The Locking Remains.
• ❌ Dumping through EDL-Regime – requires an authorized developer account.
• ❌ Unblockers – 90% of them are scammers (risk of losing money and device).

5. Calling for Xiaomi: When It's the Only Way Out

If you have exhausted all recovery options, but you have not gained access to your account, you can contact Xiaomi official support.

• 📵 No access to email or phone.
• 🔒 Device locked after reset (Mi Cloud Lock).
• 🆔 The account has been hacked or deleted.

How to apply:

1. Go to the support page: mi.com/support.
2. Select the Mi Account section → Problems with entry.
3. Fill out the form by specifying: 📝 Name and surname (as in the passport). 📱 IMEI Devices (you can find out via *#06# or on the box). 📅 Date of purchase (preferably with a check). 📎 Photo of the passport and check (if the device is guaranteed).

Describe the problem in detail (e.g., “Forgot your password, no access to email or phone, your device is locked after reset”).

Time frame for consideration:

• ⏳ Standard request – 3-7 days.
• ⏳ Urgent request (with confirmation of purchase) – 1-3 days.
• ⏳ Without documents - up to 14 days or refusal.

⚠️ Note: Xiaomi support can request video with the device where you can see IMEI If the phone doesn't turn on, take a picture of the sticker under the battery (for models with removable batteries) or on the box.

IMEI Devices (to learn via *#06#)|Serial number (on the box or in settings)|Passport photo/scan|Check or guarantee card|The email address associated with the account (if you remember)-->

6. Alternative ways: backup mail and social networks

If the basic methods didn’t work, try the less obvious options:

1. Backup email

When registering for a Mi Account, the system sometimes offers to specify an additional email to restore.

• On the login page, click Other ways to log in.
• Select Restore via backup email.
• Enter the address and follow the instructions.

2. Social media

Some of the older Xiaomi accounts (registered before 2020) were linked to Facebook or Google.

• On the login page, click Login through and select Facebook/Google.
• Sign in via social network – if the account was linked, you will get access.

3.Local backup

If the device has backup enabled in Mi Cloud, but you do not remember the password, try to recover data via another phone:

• 📲 Install the Mi Cloud app on another Xiaomi device.
• 🔄 Try to enter through the scan. QR-code (if the locked phone is displayed) QR entrance).

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If you still have access to your device but have forgotten your account password, try saving important data (contacts, photos) through a local backup or transfer to your computer.

7. How to avoid losing access to Mi Account in the future

To avoid the problem again, follow the following simple rules:

• 🔐 Use a password manager (such as Bitwarden or 1Password) storage.
• 📧 Link backup email to your account (e.g., ProtonMail or Yandex).
• 📱 Activate two-factor authentication (2FA) Keep the backup code in a safe place.
• 📝 Write down account data (logins, passwords, IMEI on paper and keep it in a safe place.
• 🔄 Check your email and phone access regularly (every 3-6 months.

Also useful:

• 📱 In the account settings (Mi Account) → Security: Add a trusted device to make recovery easier.
• 📎 Save a screenshot or photo QR-login code (it is generated in security settings).

If you frequently reset Xiaomi devices (for example, for sale), untie your Mi Account in advance:

1. Go to Settings → Mi Account → Sign out.
2. Remove the device from the trusted list in Mi Cloud.
3. Only reset after you leave your account.

Frequently Asked Questions (FAQ)