How to Restore Your Xiaomi Account: 5 Verified Ways (2026)

Losing access to Xiaomi’s Mi Account is a problem that thousands of users face every day. Without a tied profile, you won’t be able to use Mi Cloud storage, sync contacts, install updates, or even unlock your smartphone after resetting. Worse, without an account confirmation, many of the features of Redmi, POCO or Mi become unavailable, turning the phone into a brick with limited functionality.

In this article, we will look at all the current ways to restore access to your Xiaomi account in 2026, from the standard procedure via email to bypassing the lock after resetting. Particular attention will be paid to typical errors (such as Couldn’t verify your account or This device is locked) and how to fix them. If you tried to restore access through the official website, but received a message about “unacceptable region” or “exceeding the limit of attempts” – here you will find solutions.

Important: the recovery procedure depends on whether the account is linked to a phone number or backup email, as well as on the device model. For example, on the Xiaomi 13 Pro or POCO F5 with the latest version of MIUI 15, the algorithm may differ from older smartphones like the Redmi Note 7.

1. Standard recovery via email or SMS

If you remember the email address or phone number associated with Mi Account, use the official recovery procedure, which works 80% of the time and takes no more than 5 minutes.

Go to the recovery page: account.xiaomi.com/pass/serviceLogin. click Forgot your password? and select the confirmation method:

• 📧 By email, you'll get a message to the linked mail with a password reset link, which is 24 hours.
• 📱 Po Po Po SMS — The phone number will receive a 6-digit code. Enter it in the appropriate field.
• 🔑 Backup email – if the main mail is not available, the system will prompt you to send the code to a spare address (if it was specified during registration).

Once you have entered a code or clicked on a link, you will be prompted to create a new password. Use a combination of at least 8 characters, including capital letters, numbers, and special characters (e.g. Mi@2026#Pass). Avoid simple sequences like 12345678, which the system may reject.

⚠️ Warning: If you see an error in this account is locked due to too many attempts, wait 24 hours before trying again.

2. Recovery without access to a mail or number

It gets even worse if you lose access to both your email and your phone, and there are two options:

1. Recovery through control questions (if they were asked during registration).
2. Contact Xiaomi Support with confirmation of ownership of the device.

For the first method, select Other Ways to Verify on the recovery page, and the system will answer the check questions, such as:

• 📅 Date of birth indicated at registration.
• 🏠 City of residence (from profile).
• 📱 The first Xiaomi device tied to an account.

If you don't remember the answers or you didn't, you just have to call in support.

1. Go to the official support website.
2. Select Mi Account → Account Recovery.
3. Fill out the form by specifying: IMEI device (you can find in the About phone settings or on the box). Serial number (SN). Check or proof of purchase (photo box with date, payment document).

Attach a passport scan (to confirm identity).

The application period is from 3 to 7 working days, and if successful, you will be sent a temporary link to reset your password.

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If you still have access to an old Xiaomi device linked to your account, check Settings → Mi Account → Security backup email or number. You can change them right in the phone menu without a password.

3. Unblocking account after resetting phone (FRP Lock)

One of the most common problems is FRP (Factory Reset Protection) blocking, which works after resetting the settings (Wipe Data) on devices with MIUI. If you do not untidy your account before resetting, the phone will require you to enter the username and password from Mi Account on the first turn on.

The solutions depend on the version of MIUI and the model of the smartphone:

For new models (2022 and later), the only legal way is to seek support with a confirmation purchase.Pattempts bypass FRP through third-party programs (such as the Mi Account Bypass Tool) often result in a complete IMEI blocking by Xiaomi.

⚠️ Note: If you bought the phone with your hands and the previous owner did not untie the account, it will be impossible to restore access.

Find IMEI devices (on the box or in the check)|Take a photo of the box with the serial number |Prepare a passport scan |Chrysing if the account has been blocked previously for suspicious activity-->

4. Solving errors in restoring access

When trying to restore a Xiaomi account, users often encounter errors that are not described in the official documentation.

Error: Couldn't verify your account. Try again later

Reasons:

• 🌍 Problems with the region (account registered in another country).
• 🕒 Password attempts exceeded.
• 🔄 Xiaomi servers are temporarily unavailable.

Decisions:

• Use a VPN with servers in China, India or Singapore (regions with official Mi Account support).
• Clear the browser cache or try another one (e.g. Chrome instead of Safari).
• Wait 1-2 hours and try again.

This device is locked. Sign in with a previously synced Mi Account

This error appears after resetting and means that the device is tied to the account.

• 🔑 Enter the correct data from the Mi Account that has been synchronized.
• 📄 Contact for support with proof of purchase (check, box, IMEI).

Error: Invalid region or Unsupported country

This occurs if you are trying to restore an account from a country where Mi Account is not officially maintained (e.g. Russia after 2022).

• Use a VPN with servers in Turkey, Kazakhstan or the UAE.
• Try to restore access through the Mi Account app on another Xiaomi device.

5. Recovery via Mi Account (for owners of other Xiaomi devices)

If you have a second smartphone, tablet, or even Xiaomi smartwatch (like the Mi Band 7 or Watch S3) tied to the same account, you can restore access through them.

Instructions:

1. Open the settings on the second device and go to Mi Account.
2. Click on the profile avatar → Security → Account management.
3. Select Change Password and confirm the action via fingerprint or PIN-current-code.
4. Set a new password and save the changes.

After that, the new password will work for all devices associated with the account, which is especially useful if you do not have access to an email or phone number, but there is another gadget from Xiaomi.

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Using the second Xiaomi device is the fastest way to reset your password without confirmation by email or SMS. The main condition: the gadget must already be authorized in the system.

6. Alternative methods (for advanced users)

If the standard methods don't work, you can try technical workarounds, which require ADB, Fastboot, or specialized utilities, and use them at your own risk.

Method 1: Delete your account via ADB (for MIUI 12 and older)

This is good if the phone is on, but requires authorization.

1. Enable USB debugging (if possible).
2. Connect the device to the PC and execute commands: adb shell pm uninstall -k --user 0 com.xiaomi.account
3. Reboot the phone.

After that, the system may skip the authorization step. Minus: this method does not work on all models and can lead to data loss.

Method 2: Using the Mi Flash Tool (to unlock the bootloader)

If the device is locked during the boot phase, you can try flashing it through the Mi Flash Tool:

1. Download the official firmware for your model from the Xiaomi Firmware website.
2. Install the Mi Flash Tool and Qualcomm or Mediatek drivers (depending on the processor).
3. Turn your phone into Fastboot (press Power + Vol−).
4. Connect to your PC and flash the firmware with the Clean All option.

⚠️ Warning: This method will delete all data on the device and may result in a lock if the account was not untied in advance.

Method 3: Bypassing FRP through the test menu (for older models)

On some devices (e.g. Redmi 5/6), you can bypass the lock via the service menu:

1. At the salutation stage, press the Emergency Call.
2. Enter the code ##4636##.
3. Go to Usage Statistics → Settings → Data Reset.

This method does not work on all firmware and can be closed in newer versions of MIUI.

7. How to avoid loss of access in the future

To avoid the problem of blocking again, follow the simple rules:

• 🔐 Use a password manager (such as Bitwarden or KeePass) to store data from Mi Account.
• 📧 Link backup email and phone number in your account settings (Mi Account) → Security).
• 📱 Keep your data synced with Mi Cloud regularly so you don’t lose contacts and files when you reset.
• 🔄 Untie your account before selling your phone (Settings) → Mi Account → Get out).
• 📝 Save it. IMEI Serial number of the device in a safe place (useful for recovery).

We also recommend enabling two-factor authentication in the Mi Account security settings, which will make it harder for unauthorized access, but will require confirmation via SMS or an authenticator application at each sign-in.

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Create a bookmark in your browser with a link to the Mi Account recovery page (account.xiaomi.com). If blocked, you will save time searching for the official resource.

FAQ: Frequent questions about Xiaomi account recovery