How to log in to Mi Account on Xiaomi phone if you forget your password or login

Forgot the Mi Account password on your Xiaomi smartphone and can’t log in? This problem is familiar to many users, especially if the device has been left unused for a long time or account data has been changed. Without access to your account, you won’t be able to download apps from the Mi App Store, sync contacts, use cloud storage, or even unlock your phone after resetting.

In this article, we’ll look at all the working ways to restore access to Mi Account, from standard password reset via email or SMS to alternative methods using a computer or backup codes, and focus on the nuances of different Xiaomi models (including Redmi, POCO and Black Shark) and explain why some methods may not work on devices with MIUI 14+.

If you fear that after unsuccessful login attempts, the phone will lock permanently, don’t worry.We will also explain how to avoid a hard lock (when the device requires you to enter account data after a reset) and what to do if the linked phone number or email is no longer available.

1. Standard password recovery via email or SMS

The easiest way to get back access to Mi Account is to use the official password reset procedure, which works if you have access to a linked email or phone number.

How to do this:

• 📱 Open the Mi Account login screen on your phone (usually after a reboot or when you try to log in to your account settings).
• 🔍 Click on Forgot Password? (or Forgot Password? in English).
• 📧 Choose the method of recovery: via email or SMS. A confirmation code will be sent to the attached address or number.
• 🔐 Enter the new password twice and save the changes.

If you don't remember which email or phone is linked to your account, try entering your options. The system will tell you if there is an account. Importantly, the code from the SMS is only valid for 10 minutes, so don't delay typing.

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If you don't get a code letter, check the spam folder in your mailbox, and make sure your phone has mobile internet or Wi-Fi on, and without the network, the code won't come.

2. Recovery via backup email or phone

If the primary method didn’t work (for example, you lost access to mail), try using backup contacts. When registering for Mi Account, the system suggests adding an additional email or number in case of data loss.

Instructions:

1. On the account login screen, click Forgot your password.
2. Select the option to use the backup method (or alternative recovery).
3. Enter a backup email or phone, then confirm possession through the code.
4. Set a new password.

If you don't have backup contacts, go to the next method. Note: on some devices (such as Xiaomi 13 Pro or Redmi Note 12), the backup recovery option may be hidden behind additional settings. In this case, try resetting your password through your computer (more on this below).

3. Using a computer to reset a password

If you can’t restore access via your phone, try using a personal computer or laptop, a method that works for all Xiaomi models, including old ones (like the Redmi 4X) and new ones (like the Xiaomi 14).

Step-by-step:

• 💻 Go to the official website account.xiaomi.com.
• 🔑 Click Login, then select Forgot Password?.
• 📝 Enter the login (email or phone) associated with the account.
• 📊 The system will offer to select the confirmation method: email, SMS or code from the Mi Security app (if installed on another device).
• 🔄 After confirmation, set a new password.

If you don't remember your login, try to type in possible combinations. For example, if you've registered through Gmail, check all your mailboxes on that domain. Importantly, when you restore through your computer, you sometimes need to type in CAPTCHA -- be careful when you fill in it.

Check access to the mail or phone|Use the Chrome browser or Edge|Turn it off. VPN (It can block access)|Prepare a backup email in case of errors-->

4 Unlocking through Mi Unlock Tool (for locked phones)

If after several failed login attempts the phone is completely locked and requires Mi Account data entry even after resetting, a special Mi Unlock Tool utility is required.This method is suitable for devices with MIUI 10-14, but may not work on new models with improved protection (for example, Xiaomi 13 Ultra).

What needs to be done:

1. Download the Mi Unlock Tool from Xiaomi’s official website (make sure the version of the program is compatible with your phone model).
2. Connect your phone to your PC in Fastboot mode (to do this, turn off the device, then press Volume Down + Power).
3. Launch the Mi Unlock Tool and log in to your Mi Account (if you have memorized the data) or use the account to which the phone is linked.
4. Follow the instructions of the program to unlock.

Warning: This method requires technical skills. Mistakes can lead to data loss or firmware damage. If you are unsure of your abilities, contact Xiaomi Service Center.

5. Appeal in support of Xiaomi

If none of these methods worked, the last option is to contact Xiaomi’s support team.

• 📵 You have lost access to all your email and phone links.
• 🔒 Phone locked after resetting settings.
• 🛠️ Mi Unlock Tool is not working or is not working.

How to contact support:

1. Go to the Xiaomi support website.
2. Select the Mi Account or Account section.
3. Fill out the application form, specifying:

Attach screenshots from the lock screen (if the phone is locked).

The timeframe for processing the request is 3 to 7 days, and in some cases, support may request additional documents (such as a purchase check) to confirm ownership of the device, and be prepared to provide them electronically.

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Calling for support is the most reliable, but the longest way to go, and use it if other methods have failed or you're afraid of damaging your phone.

6.How to avoid blocking Mi Account in the future

To avoid the problem of forgotten passwords again, follow these guidelines:

• 📲 Link several emails and phones to your account (main) + standby).
• 🔑 Use a password manager (such as Google Password Manager or KeePass) to store data.
• 📝 Write down your login and password on paper and store it in a safe place (not on your phone!).
• 🔄 Regularly (every 3-6 months) update your password and check your access to your linked mail.
• 🚫 Do not use simple passwords (e.g. 123456 or qwerty) as they are easy to crack.

We also recommend disabling two-factor authentication if you often forget passwords. While this reduces security, it makes it easier to restore access. To do this, go to the Mi Account settings on your phone: Profile → Security → Two-factor authentication.

Important: If you plan to sell or transfer the phone to another person, be sure to log out of Mi Account and reset your settings, otherwise the new owner will not be able to use the device.

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Before resetting, check if the phone is untied from Mi Account. To do this, go to Settings → Accounts → Mi Account and click “Exit”.

FAQ: Frequent questions about Mi Account recovery