Resetting the settings of the vacuum cleaner Xiaomi: a complete guide with photos and videos

Xiaomi’s robot vacuum cleaners (including Mi Robot Vacuum, Dreame, Viomi) may eventually become incorrect: lose Wi-Fi connection, build a map incorrectly, ignore cleaning areas or issue errors in the application. 90% of these problems are solved by a complete factory reset — a procedure that returns the device to its original parameters, as after purchase. However, many users are afraid to perform the reset due to the risk of losing stored maps of the room or disrupting the gadget.

In this article, you will find 3 proven reset methods (via the app, the buttons on the body and the key combination), as well as answers to key questions: what to do if the vacuum cleaner does not reset, how to save the maps of the premises before resetting and what settings will return to factory. Instructions are relevant for all modern Xiaomi models (2018-2026), including the Mi Robot Vacuum-Mop 2 Pro, DreameBot L10s Ultra and Viomi V3.

When do I need to reset the Xiaomi vacuum cleaner settings?

Factory reset is a last resort, but sometimes it is necessary. Here are 5 signs that it is time to return the vacuum cleaner to the original settings:

• 🔄 The vacuum cleaner doesn’t connect to Wi-Fi or permanently loses communication with the Mi app Home/Dreamehome, despite the correct password.
• 🗺️ The device doesn’t save a map of the room, resets it after each cleaning or builds chaotic routes.
• ⚠️ Errors appear on the screen or in the application with codes 10, 12, 15 (sensor, engine or battery errors).
• 🔋 After updating the firmware vacuum cleaner does not respond to commands, got stuck or works unstable.
• 🏠 You sell or transfer the vacuum cleaner to another user and want to delete all personal data (cards, cleaning history, accounts).

Resetting is also recommended if you buy a used vacuum cleaner, which ensures that the previous owner does not leave their settings or binding to the account.

What happens when you reset: what settings are reset?

A full reset returns the vacuum cleaner to a "box-like" state, meaning that:

Important: After the vacuum cleaner is reset, you will need to reset your Wi-Fi and link to your account, as you did when you first turned on. If you didn't save the data to connect to the network, prepare it in advance. Also, note that some models (for example, DreameBot Z10 Pro) may require a firmware update after the reset.

⚠️ Note: If the vacuum cleaner is linked to the previous owner’s account (for example, when buying used), the reset via the buttons may not remove the binding.

Method 1: Reset via Mi Home/Dreamehome

The safest method is to use an official app, which is suitable if the vacuum cleaner is still connected to your account and responds to commands.

Instructions for Mi Home:

1. Open the app and go to your vacuum cleaner page.
2. Tap on. ⚙️ Settings (cog in the upper right corner).
3. Select General settings → Reset to factory.
4. Confirm the action by clicking Reset (you may need to enter your account password).

For Dreamehome:

1. Go to the Device section → Settings → More.
2. Click Reset Settings and confirm.

It takes 1-2 minutes, the vacuum cleaner will reboot, and its indicator will start flashing orange (ready for a new setup).

Make sure the vacuum cleaner is connected to Wi-Fi

Battery charge > 30%

Remember the password from the Wi-Fi network

Save screenshots of room maps (if necessary)

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⚠️ Note: If the app does not have a reset button, upgrade to the latest version. In older versions of Mi Home (up to 6.0), the option may not be available.

Method 2: Hardware reset through buttons on the body

If the vacuum cleaner doesn't connect to the app or freezes, use physical buttons on the case.The method works for all Xiaomi models, but the keyboard combinations may differ.

Universal instruction:

1. Turn off the vacuum cleaner (hold the power button for 3 seconds).
2. Press the buttons at the same time: For Mi Robot Vacuum: Power + Home (10 seconds). For Dreame (D9, L10, Z10): Power + Spot Cleaning (15 seconds). For Viomi: Power + Power Increase (8 seconds).

red and blue

Video instructions for visual understanding:

(There could be a built-in YouTube video here, but for technical reasons, we'll give you a text description.) The vacuum cleaner screen (if any) will show the words RESET or FACTORY, and the voice assistant will tell you when the reset is started, and the process takes up to 5 minutes.

Method 3: Reset via voice commands (for supported models)

Some Xiaomi vacuum cleaners (such as Mi Robot Vacuum-Mop P or DreameBot W10) support voice reset.

1. Activate the voice assistant by saying, Hey MiJia or Okay Dreame.
2. Say the command: Reset to factory or Factory reset.
3. Confirm the action with a voice (Yes or Confirm).

This only works with a stable Internet connection and voice control enabled, so if the vacuum cleaner doesn't respond, check the microphone settings in the app.

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Before resetting your voice, make sure the room is quiet – extraneous noises can interfere with command recognition.

What to do after resetting: setting up the vacuum cleaner from scratch

After a successful discharge, the vacuum cleaner will be in AP Mode (the indicator flashes orange).

1. Connect to Wi-Fi: Open Mi Home → Add Device → Robot vacuum cleaner. Select your model and follow the instructions (you will need to enter a password from the network).

Update the firmware:

Settings → Software Update

Restore the cards (if you saved):

DreameBot L10s

If the vacuum cleaner does not connect to Wi-Fi after resetting:

• 📶 Check that the router is running at 2.4 GHz (5 GHz not supported).
• 🔒 Make sure there are no Cyrillic characters or spaces in the password.
• 🔄 Reboot the router and vacuum cleaner.

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After the vacuum is discharged, the vacuum cleaner may require recalibration of the sensors, place it on a flat surface and wait for the process to be completed (the indicator flashes green).

Common mistakes and their solutions

Even with the right reset, there can be problems.-3 Errors and ways of eliminating them:

If the vacuum cleaner fails to turn on after the discharge or if it gives an Error 14 (engine problem), it may indicate a hardware malfunction.

1. Try resetting again through another app (e.g. Mi Home instead of Dreamehome).
2. Check if the brushes or wheels are blocked (physically inspect the vacuum cleaner).
3. Contact the Xiaomi service center with a check (if you have guarantees).

FAQ: Frequent questions about dumping Xiaomi vacuum cleaner