How to Reset the Xiaomi M365 Scooter: Hard Reset, via App and Button

The Xiaomi M365 is one of the most popular compact vehicles, but even it is not immune to software failures, connection errors or the need to return factory settings. Reset may be necessary if you forget your lock password, encounter persistent BLE errors, or plan to sell the device. In this article, we will analyze all the current methods of resetting, from a simple software method through the application to hard zero with a hidden button.

It is important to understand that the reset removes all user settings, including Mi Home account binding, travel history and wheel calibration. However, it does not affect the physical condition of the battery or mechanical components. If the problem is related to the battery or motor, the reset is unlikely to help - you will need a diagnosis at the service center.

Before proceeding, make sure that the scooter is at least 30% charged, which will prevent a sudden shutdown during the procedure, which can damage the controller and require flashing through the ST-Link.

1.Reset via the official Mi Home app

The safest and most recommended way is to use the branded Mi Home app (or Xiaomi Home for newer versions), which is suitable if the scooter is connected to your account and there are no hardware malfunctions.

Instructions:

• 📱 Open the Mi Home app and go to the section with your scooter (usually in the Devices or Transport tab).
• ⚙️ Click on the gear icon (device settings) in the upper right corner.
• 🔄 Find Reset or Restore Factory Settings (new versions may call Untie Device).
• ✅ Confirm the action - the scooter will emit an audible signal and restart.

If there is no reset button in the app, try:

1. Remove the scooter from the list of devices (click Remove the device).
2. Then re-add it through Add the device → Transport → Electric scooter.

⚠️ Note: After resetting via the app, the scooter can remain tied to your Xiaomi account for 24 hours.

Charge the scooter to a minimum of 30%|Ensure a stable Internet connection|Close background apps on your phone|Prepare Xiaomi account details (login/password)-->

2. Hard button reset on the controller board

If the scooter doesn’t connect to the app, is locked, or gives a BLE 104 error, you’ll need to physically reset through a hidden button on the motherboard, a method that works even without access to a Xiaomi account, but requires disassembling the case.

Step-by-step:

1. Turn off the power: Turn off the scooter with a long press on the power button (5 seconds).
2. Remove the bottom cover: Unscrew 4 screws on the bottom (a PH2 cross screwdriver will be required). Carefully tuck the lid with a plastic card, starting at the back.
3. Find the reset button: On the controller board (near the charging connector) there is a small red or black button labeled RESET.
4. Hold it for 10-15 seconds with a thin object (a toothpick or tweezer). The scooter should emit a double beep.
5. Collect the case: Set the lid back and twist the screws.

After a hard scooter discharge:

• 🔋 Reboot and turn on in settings mode (blind blue indicator will flash).
• 📱 Repeat the link via Mi Home (as a new device).
• ⚠️ The speed limit of up to 20 km/h may be dropped (if previously unlocked).

Reset via button combination (alternative method)

A little-known reset method that works on firmware before version 1.5.4 is the use of a combination of buttons on the steering wheel.This method does not require disassembly of the body, but may not work on new models Xiaomi M365 Pro or M365 Pro 2.

Instructions:

1. Turn off the scooter (hold the power button for 5 seconds).
2. Press the on button and the riding mode button (with the bicycle icon) at the same time.
3. Hold for 10 seconds until the red light flashes.
4. Release the buttons - the scooter will emit an audible signal and reboot.

If the combination doesn't work:

• 🔄 Try to hold the buttons longer (up to 20 seconds).
• 🔋 Connect the charger and try again.
• 📱 Check the firmware version in Mi Home – on new versions this method is disabled.

⚠️ Note: On scooters with firmware 1.6.1 and above, a button combination may cause an error BLE 110, which requires flashing. Before using this method, check the software version!

Through the Mi Home app|Knob. RESET board-board|A combination of buttons on the steering wheel|Never dropped one.|Another way.-->

4. reset by BLE errors (104, 110, 113)

BLE connection errors are one of the most common problems with the Xiaomi M365, which are caused by a Bluetooth module failure or firmware conflict, and most cases are reset, but the algorithm depends on the error code:

If the BLE error remains after reset:

1. Remove the scooter from Mi Home and reinstall the app.
2. Try to link the device via another smartphone (on Android 10+ or iOS 14+).
3. Update the firmware of the scooter through Mi Home → Device settings → Software update.

1. In the application, select Add Device.

2.Click Log in as a Guest (no authorization).

3. Try to tie the scooter in this mode.-->

5.Dumping before selling: What to do

If you plan to sell or transfer the scooter to another user, it is not enough to simply reset the settings. To prevent the new owner from experiencing problems, follow the following steps:

• 📱 Untie your account: Remove the scooter from Mi Home via Settings → Remove the device.
• 🔄 Reset settings: Use hard reset (button) RESET) zero-out.
• 🔋 Check the battery: Make sure the charge level is at least 40% – this will allow the new owner to immediately test the scooter.
• 📄 Prepare documents: If the scooter is guaranteed, hand over checks and a warranty card.

What not to do before selling:

• ❌ Update the firmware to the latest version (the new owner may want to leave the old version to unlock the speed).
• ❌ Disassemble the scooter for "general cleaning" - this can lead to loss of tightness of the body.
• ❌ Remove Serial Number Stickers (they will be required for warranty service).

💡

After resetting before selling, be sure to check the performance of the scooter: accelerate to maximum speed, test the brakes and lighting. This will relieve the buyer's claims.

6. Frequent errors in resetting and how to avoid them

Even when following instructions, users often make mistakes that lead to additional problems, and these are the most common ones:

• 🔌 Low charge reset: If the battery is under 20% discharge, the controller may not complete the procedure, resulting in error 14 (requires a charge connection for 30 minutes before resetting).
• 🛠️ Disassembly board damage: When removing the lid, it is easy to touch plumes or capacitors. Use a plastic mediator, not metal tools.
• 📱 Incomplete reset via Mi Home: If you do not wait for the procedure to be completed (the scooter must issue a double signal), the settings may be partially reset.
• 🔄 Use of informal firmware: After resetting, the scooter may “block” if a custom firmware has been previously installed (for example, CFW speed-free).

How to avoid problems:

⚠️ Note: If the scooter fails to turn on after the reset or if it gives an error of 36 (controller malfunction), do not try to repeat the procedure repeatedly. This may cause the board to fail completely.

7 What to do if the discharge did not help

In 10% of cases, the reset does not solve the problem – for example, if it is faulty. BLE-module, board damaged or firmware replacement required:

• 🔧 Diagnostics in the service: Contact the authorized service center Xiaomi (list on the website mi.com). The average cost of diagnosis is 500-1000 rubles.
• 💻 ST-Link flashing: If the scooter doesn't turn on after resetting, you can try flashing the controller yourself. V2 (~300 rubles on AliExpress. STVP Flash Loader Demonstrator is the official firmware for Xiaomi. M365 (You can download it on the forums. 4PDA or ScooterHacking).
• 🔄 Replacement of the controller board: If the board is physically damaged (blackening, chipping, smell of burning), its replacement will cost 3000-5000 rubles.

A warning for those who decide to do it themselves:

⚠️ Attention: Incorrect firmware can turn a scooter into a brick. If you are not sure of your skills, it is better to trust this to professionals. It is especially dangerous to sew a controller if the scooter has previously been "detached" to increase speed - this can lead to a conflict of calibration of the engine.

FAQ: Answers to Frequent Questions