How to completely reset the robot vacuum cleaner Xiaomi Vacuum Mop: instructions with photos and videos

Why would you need to reset Xiaomi Vacuum Mop?

The Xiaomi Vacuum Mop (including the 1C, 2 Pro, P10 and others) is a smart device that may eventually malfunction. Resetting to factory settings helps solve most software problems, from persistent errors in the Mi Home app to inadequate vacuum cleaner behavior during cleaning.

Typical situations where a hard reset is required:

• 🔄 Vacuum cleaner does not connect to Wi-Fi after changing router or password
• 🤖 The device freezes in one place or moves on a chaotic trajectory
• 📱 Mi Home Apps Show Device Offline or Connection Failed Error
• 🔋 Battery discharges too quickly (unless the battery wears out is the problem)
• 🔧 After updating the firmware vacuum cleaner stopped responding to commands

It is important to understand that the reset removes all stored maps of the premises, settings of cleaning areas, schedules and binding to the Xiaomi account. If the problem is related to mechanical damage (for example, the brush or sensor does not work), the reset will not help - you will need repairs.

Method 1: Reset via Mi Home (soft reset)

This is the simplest method that does not require physical access to the vacuum cleaner, suitable if the device is connected to the application and responds to commands, the instructions are relevant for versions of Mi Home 6.0 and later (2023-2026).

Step-by-step:

1. Open the Mi Home app and go to the Devices tab.
2. Choose your Xiaomi Vacuum Mop from the list.
3. Tap the three-point menu (⋮) top-right.
4. Select the Device Settings option → General.
5. Scroll down and click Reset Settings.
6. Confirm the action by entering the password from the Xiaomi account (if requested).

It takes 1-2 minutes. After restarting, the vacuum cleaner will emit an audible signal, and it will have to be reconnected to the Wi-Fi and set up. If there is no Reset option on the menu, then your model only supports hardware reset (see Method 2).

Make sure the vacuum cleaner is charged (>20%)

Connect your phone to the same Wi-Fi network as the vacuum cleaner

Close all background apps on your phone

Remember or photograph the current cleaning area settings

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⚠️ Note: If the vacuum cleaner does not appear in the Mi Home device list after reset, try to remove it from your account manually: Profile → Devices → Find Xiaomi Vacuum Mop → Delete. Then add again through Add the device (+).

Method 2: Hardware reset buttons on the body (hard reset)

This method works on all Xiaomi Vacuum Mop models, including the 1T, 2 Lite and Pro. Suitable if the vacuum cleaner does not connect to the application or freezes at startup.

You'll need:

• 🔋 Charged vacuum cleaner (minimum 30% battery)
• 📍 The exact location of the buttons (see photo below)
• ⏱️ Timer or stopwatch (for accurate time counting)

Instructions:

1. Turn the vacuum cleaner on with a long press on the power button (3-5 seconds).
2. Find the reset button (usually located next to the power button or under the back cover). On some models (Vacuum Mop 2 Pro), this is a small hole labeled RESET - use a clip to press.
3. Press the reset button for 10-15 seconds until you hear a double beep.
4. Release the button and wait for the reboot (the vacuum cleaner will make a melody and start flashing the indicator).

⚠️ Note: On Xiaomi Vacuum Mop 2 Pro and later after reset, you may need to update the firmware through the Mi Home. If the vacuum cleaner after reset emits error 10 (gyroscope malfunction), calibrate: put it on a flat surface and hold the power button for 5 seconds.

Method 3: Reset via service menu (for power users)

This method is suitable if the standard methods have not worked, or you want to completely reflash the device. It requires a connection to the vacuum cleaner via ADB or special service commands.

You'll need:

• 💻 Computer with Python 3.8 installed+ and miio
• 📡 The vacuum cleaner and the computer must be on the same Wi-Fi network
• 🔑 Token of your device (can be obtained through Mi Home or the utility miio extractor)

Instructions for Xiaomi Vacuum Mop based on firmware 3.5.9 and newer:

1. Install the miio library:


pip install python-miio





2. Connect to the vacuum cleaner via the command line:




miio --ip [ADRESS DUST] --token [YOUR TOKEN] call miIO.info





3. Perform the reset:




miio --ip [ADRESS DUST] --token [YOUR TOKEN] call miIO.factory_reset

After this command, the vacuum cleaner will completely reset, including service settings. Use the method only if other methods did not help - the wrong commands can lead to a loss of warranty.

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If you don’t know how to get a token, use the Mi Home Token Extractor app (available for Android).The alternative is to request a token through the HTTP API, but it requires programming skills.

What to do after resetting: setting up from scratch

After any type of discharge, the vacuum cleaner will return to the "out of the box" state.

1. Connect to Wi-Fi: 📶 Come on in to Mi Home. → Add the device (+) → Robot vacuum cleaner. 🔄 Make sure the router is running at 2.4 GHz (5 GHz not supported!). 🔐 Enter your Wi-Fi password (only use Latin script).
2. Update firmware: 🔄 Go to the vacuum cleaner settings in Mi Home → Update of the PO. ⚠️ On the Vacuum Mop 2 Pro, the update can take up to 20 minutes to complete.

Set up a map and cleaning areas:

• 🗺️ Run the vacuum cleaner in mapping mode (Settings) → Map. → Mapping a map).
• 🚫 Add no-go zones and virtual walls (if necessary).

If after resetting the vacuum cleaner does not save the card or constantly loses communication, check:

• 📶 Wi-Fi signal at the cleaning site (must be stable, at least) -60 dBm).
• 📱 Mi Home version (update to the latest in Google) Play/App Store).
• 🔋 Battery level (at <15% mapping may not work).

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After reset, be sure to reconnect the vacuum cleaner to Wi-Fi via Mi Home, rather than through third-party apps (like Home Assistant).

Common mistakes after reset and their solutions

Even after a successful reset, users often face problems, and here are the most common ways to fix them:

If the vacuum cleaner does not turn on at all after reset, check:

• 🔌 Charger and cable (try another one).
• 🔋 Contacts at the docking station (clean up the dust).
• 🔧 Battery (if the vacuum cleaner is older than 3 years, the battery may have failed).

⚠️ Warning: If the vacuum cleaner emits a continuous squeak after the discharge and flashes red, this indicates a hardware malfunction (for example, a breakdown of the engine or collision sensor.

How to avoid problems in the future: prevention of failures

To avoid having to reset your settings often, follow these recommendations:

• 🔄 Update your firmware regularly (but not in the midst of cleaning!).
• 📶 Use stable Wi-Fi (it is better to allocate a separate channel to the vacuum cleaner on the router).
• 🧹 Clean sensors and wheels after every cleaning (hair and debris are the main cause of failures).
• 🔋 Do not allow full discharge of the battery (set on charging when you are in the battery). <20%).
• 📱 Reboot the Mi Home app periodically (close it in the background).

If you use a vacuum cleaner with Home Assistant or other smart home systems, do not set up automatic firmware updates - this can lead to integration conflicts, 4PDA ordredit).

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Back up your room map in Mi Home: Vacuum Settings → Map → Save the map. This will help you quickly restore the settings after the reset.

FAQ: Frequent questions about resetting Xiaomi Vacuum Mop