How to Reset Mi Account Password on Xiaomi Phone: The Complete 2026 Guide

Why you can’t sign in to Mi Account and what to do

Forgot the password from Mi Account and can not unlock Xiaomi Redmi Note 12, POCO X5 or other smartphone brand? This problem is familiar to thousands of users — according to statistics service centers, one in five complains about a blocked account after resetting settings or buying a used phone. The reasons can be different, from banal forgetfulness to buying a device with a tied profile.

The main difficulty is that Xiaomi uses two-factor account binding to a hardware device identifier (IMEI), so standard password resetting via mail does not always work. If you see the words “This device is tied to another Mi Account” or “Enter the password of the previous owner”, conventional recovery methods will not help. In this article, we will analyze all the current methods of unlocking, including official and alternative (with regard to the security policy updates Xiaomi in 2023-2026).

Before proceeding to the instructions, check:

• 📱 Phone model – on new devices (for example, Xiaomi 14 or Redmi Note 13 Pro)+) You may need to confirm via Fastboot.
• 🔄 Version MIUI — firmware MIUI 12 There are vulnerabilities to bypass the lock (but they are closed in the latest updates).
• 📧 Accessing the mail/phone linked to your account will make it easier to recover.

Method 1: Recover password through the official Mi Account website

The easiest and most legal method is to use the recovery function on account.xiaomi.com, which is suitable if you have access to an email or phone number associated with your account, and works for all models, including the Redmi 10, POCO F4 and older devices.

Step-by-step:

1. Go to account.xiaomi.com/pass/serviceLogin.
2. Click on “Forgot Password?”
3. Enter the email or phone attached to your account.
4. Choose a Recovery Method: 📧 Mail - an email will come with a link to change the password. 📱 SMS — The phone will receive a confirmation code.

Create a new password (at least 8 characters, with capital letters and numbers).

If after resetting the password, the phone still requires the old password when activated, link the account again:

1. Go to Settings. → Mi Account → Get out.
2. Enter under new data.
3. Confirm the rights of the owner via SMS.

Make sure you have access to your mail/phone.|Check the spam folder in the mail.|Use your browser in incognito mode if the site does not load|Turn it off. VPN — The service may block access from certain regions-->

Method 2: Unlocking through SMS-code (if number is attached)

If a phone number is attached to the Mi Account, you can restore access without mail, which works even on locked devices (for example, after resetting to factory settings), but requires that you SIM-The card with the original number was inserted into the phone.

Instructions:

1. On the lock screen, click “Forgot password?”.
2. Select the recovery option via SMS.
3. Enter the phone number associated with the account.
4. Wait for the SMS code (can come with a delay of up to 5 minutes).
5. Enter the code and create a new password.

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If you bought your phone with your hands, try contacting the previous owner and asking them to send an unlock code through their account, and they need to go to Mi Account, select the device in the list, and click Unplug.

Method 3: Bypassing locks via Fastboot (for advanced users)

If standard methods don’t help and the phone is locked after reset (e.g., shows the message “This device is locked”), you can try unlocking it via Fastboot mode.This method is suitable for models on Qualcomm chips (most Xiaomi, POCO, Redmi) and requires a PC with ADB drivers installed.

⚠️ Attention: Fastboot's wrong actions can turn your phone into a brick.If you're not sure about your skills, you'd better contact a service center.

Instructions:

1. Download and install Platform Tools (includes fastboot and adb).
2. Turn off the phone and press Volume Down + Power to log into the Fastboot.
3. Connect the device to the PC via USB.
4. Open the command prompt (cmd) in the folder with Platform Tools and type:

fastboot oem unlock-go

If the team doesn’t work, try:

fastboot flashing unlock

Newer devices (Xiaomi 13, Redmi Note 12 and later) may require official permission to unlock the bootloader via en.miui.com/unlock, a process that takes up to 72 hours.

Method 4: Reset via Mi Flash Tool (complete flashing)

If the phone is locked at Mi Account level and does not respond to standard recovery methods, the radical way remains – complete flashing through the Mi Flash Tool. This method will remove all data from the device, including account binding, but only suitable for unlocked bootloader.

Step-by-step:

1. Download the firmware for your model from the official Xiaomi website (choose the Fastboot version).
2. Unpack the archive in a folder without Cyrillic characters.
3. Download and install the Mi Flash Tool.
4. Turn off your phone and log in to Fastboot (Loudness Down + Power).
5. Connect the device to your PC and start the Mi Flash Tool.
6. Press Select, specify the firmware folder, then Refresh (the device should appear).
7. Select Clean All mode and press Flash.

It takes 5-10 minutes, and then you flash it back and forth, and it'll turn on as new, without being tied to the Mi Account.

⚠️ Note: On devices with a locked bootloader (most new models), this method will not work without first unlocking through the official Xiaomi website.

Method 5: Calling for Xiaomi Support (Official Unblocking)

If none of these methods worked, you can turn to Xiaomi for support, which is true for hand-buyed devices or if you forget your linked email/phone details, and the company can help unlock your account if there is evidence of purchase.

What will be required:

• 📄 Check or warranty card (to confirm possession).
• 📱 IMEI Devices (you can find out via *#06# or on the box).
• 📧 The email address to which the account is linked (if you remember).

How to contact support:

1. Fill out the form on Xiaomi Support.
2. Please enter the subject line “Unlock Mi Account” and describe the situation.
3. Attach scans of documents (check, passport, box with IMEI).

The timeframe for processing the request is from 3 to 10 working days, and in some cases, payment for the unlock service (about 10 to 30 dollars) may be required.

Frequent Mistakes and How to Avoid Them

When trying to reset your Mi Account password, users often face typical problems, and here are the most common ones and ways to solve them:

Error 1: “This device is locked” after resetting.

• 🔹 Reason: Phone is linked to another account (typical for used devices).
• 🔹 Solution: Contact the previous owner or use Fastboot (if bootloader unlocked).

Error 2: "Too many attempts. Try again later."

• 🔹 Reason: Too many password attempts or restore requests.
• 🔹 Solution: Wait 24 hours or try with another IP (turn off VPN).

Error 3: Invalid token when recovering via mail.

• 🔹 Reason: The password reset link is outdated or opened in another browser.
• 🔹 Solution: Request a new link and open it in Google Chrome or Firefox.

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If the phone is bought by hand and locked on Mi Account, the only legal way to unlock it is to contact the previous owner or contact Xiaomi with proof of purchase.

FAQ: Answers to popular questions