How to reset Xiaomi Vacuum Mop to factory settings: all ways

Xiaomi Vacuum Mop Robot Vacuum Mop (including models) 1C, 2 Pro, P10 A smart device that can eventually start to malfunction: lose communication with the Mi Home app, build a map incorrectly, ignore commands or issue errors like Error 10 or Error 12. In 80% of cases, these problems are solved by a complete or partial reset. But how to do it correctly so as not to aggravate the situation?

In this article, we will cover all the current reset methods for Xiaomi Vacuum Mop models (including hybrid vacuum cleaners with floor washing function), analyze typical errors after reset and instructions for restoring work. We will look at both software methods (via the application) and hardware (using physical buttons), and explain when soft reset is needed (saves maps and cleaning settings), and when hard (complete zeroing).

Warning: reset is not a panacea. If the vacuum cleaner does not turn on, does not respond to charging or makes uncharacteristic sounds (for example, squeaking when rotating brushes), the problem may be in the hardware — worn-out engines, battery or sensors. In such cases, first check the diagnosis of malfunctions at the end of the article.

1.When do I need to reset Xiaomi Vacuum Mop?

Resetting is a last resort only when systemic failures occur, and here are the specific symptoms that indicate the need to reset:

• 🔄 The vacuum cleaner doesn’t connect to Wi-Fi or permanently loses communication with the Mi Home app despite the correct password.
• 🗺️ The map of the room is not saved, knocked down or built with gross errors (for example, walls pass through furniture).
• ⚙️ The device ignores the cleaning schedule, although it is configured in the application.
• 🚫 Error codes appear: Error 3 (collision sensor problem), Error 5 (brush error), Error 10 (firmware failure).
• 🔋 After updating the firmware, the vacuum cleaner behaves inadequately: it goes around in a circle, does not return to the base, does not respond to voice commands.
• 📱 The Mi Home app shows the message "Device offline" even though the vacuum cleaner is on and connected to the network.

If the problem is a one-off (e.g., a vacuum cleaner didn't return to base once), try rebooting it first: turn it off with the power button, wait 30 seconds and turn it on again. In 30% of cases, this is enough. Reset is needed when the failures are repeated systematically.

⚠️ Note: If the Xiaomi Vacuum Mop 2 Pro vacuum cleaner or other model with a laser rangefinder (LDS) After the reset stops building the map, check the purity of the sensor lens. Dust or scratches on the glass can simulate a software failure.

2.Dumping types: soft vs hard

Before you reset the settings, determine what type of zeroing you want, and they differ in depth and consequences:

For most users, a soft reset is sufficient. Hard only use if:

• 🔄 Soft reset did not solve the problem.
• 📦 You sell or transfer the vacuum cleaner to another person.
• 🤖 The device is getting stuck during the boot stage (blinks a red indicator, does not respond to buttons).

💡

Before hard reset, take a picture of the screen with the current firmware version (located in Settings). → About the device in the Mi Home app, which will help restore the actual software after zeroing.

3.Soft reset via the Mi Home app

This is the safest way, which does not affect the maps of the premises and the basic cleaning settings, suitable for fixing problems with connecting to Wi-Fi or malfunctioning of the application.

Step-by-step:

1. Open the Mi Home app and go to the Devices tab.
2. Choose your Xiaomi Vacuum Mop from the list.
3. Tap it on. ⚙️ Settings (cog in the upper right corner).
4. Scroll down and find Reset Settings (or Delete Device in older versions of the app).
5. Confirm action. The vacuum cleaner will restart and be ready to reset the Wi-Fi.

After a soft reset, you will need:

• 📶 Connect the vacuum cleaner to Wi-Fi again (instruction below).
• 🔄 Update the firmware if a new version is available.
• ⏰ Reconfigure the cleaning schedule (if used).

⚠️ Note: In Xiaomi Vacuum Mop models P10 And then, after a soft reset, you may need to recalibrate the sensors. Put the vacuum cleaner on a flat surface and hold the power button for 5 seconds, and the device will perform a self-diagnosis.

4. Hard reset buttons on the body

This method completely resets the vacuum cleaner, returning it to the factory settings.

• 🔌 The vacuum cleaner does not respond to commands from the app and does not connect to Wi-Fi even after a soft reset.
• 🤖 The device is getting stuck (the red indicator constantly flashes, does not turn on).
• 📦 You are transferring the vacuum cleaner to the new owner.

Instructions for most models (1C, 2 Pro, Essential, P10):

1. Turn off the vacuum cleaner with a long press on the power button (3-5 seconds).
2. Hold two buttons at the same time: Power (round button) Home (button with the image of the house or Spot Cleaning in some models)

10-15 seconds

Release the buttons. The vacuum cleaner will reboot and return to factory settings.

For models with touch buttons (e.g. Xiaomi Vacuum Mop 2 Ultra):

1. Press and hold the Meals and Zone Cleaning (or Floor Washing Towel).
2. Hold on for 10 seconds until a voice message appears in Chinese (“factory reset”).

After a hard discharge, the vacuum cleaner:

• 🆔 Disconnect from your Mi Home account – you will need to re-assign.
• ⚙️ Reset individual settings of suction, washing, schedules.

5.How to connect a vacuum cleaner to Wi-Fi after a reset

After any reset, the Xiaomi Vacuum Mop loses its connection to the network.

1. Turn on the vacuum cleaner with the power button. Wait for it to emit an audible signal (or flashes a blue Wi-Fi indicator).
2. Open the Mi Home app and tap + (add).
3. Select the category of vacuum cleaners and the model of your device.
4. Follow the instructions on the screen: 📶 Connect your phone to a 2.4GHz Wi-Fi network (vacuum cleaner does not support 5GHz!). 🔐 Enter the Wi-Fi password (make sure it is correct – the vacuum cleaner is sensitive to symbols). 📱 Wait for the app to find the device (can take up to 2 minutes).

After successful connection, update the firmware if a new version is available.

Typical errors when connecting:

• 🚫 Unable to connect – check that Wi-Fi is running in the 2.4GHz band (turn off 5GHz in router settings).
• 🔄 Offline Device – Restart the router and vacuum cleaner, try again.
• 🔒 Incorrect password – enter the password manually (do not copy), avoid special characters like # or $.

💡

If the vacuum cleaner doesn't connect to Wi-Fi even after a few attempts, try using the phone as a hotspot with a network name without spaces and Cyrillic. After successfully connecting, reconfigure your home router.

6.Restore maps and settings after reset

After a hard reset, all the maps of the premises are removed to restore them:

1. Start the vacuum cleaner in cleaning mode (Auto or Zone).
2. Wait until he builds a new map (this will take 1-2 full cleaning).
3. In the Mi Home app, edit the map: 🏠 Divide into rooms (use the Separation tool). 🚪 Add virtual walls or no-cleaning zones. 📍 Save a few points for voice control (e.g., "clean up" in the kitchen").

Tips for a quick recovery:

• 📱 If you had screenshots of the cards saved before reset, use them as a template for separating rooms.
• 🔄 To speed up the map, temporarily turn off the floor washing function (it slows down the scanning).
• 🛠️ In models with a laser rangefinder (Xiaomi Vacuum Mop 2 Pro), clean the sensor lens with a dry wipe - this will improve the accuracy of the map.

If the vacuum cleaner after the discharge does not build a map at all:

• Check if the sensor is closed. LDS (laser sensor) dirt or sticker.
• Update the firmware to the latest version.
• Reset the settings again - it is possible that the first reset was incorrect.

7.Frequent post-reset errors and their solutions

Even after a successful reset, problems can arise, and here are common mistakes and ways to fix them:

If after discharge the vacuum cleaner does not turn on at all:

• 🔋 Check charging: connect to the base for 1-2 hours.
• 🔌 Try another charger (use the original adapter) 12V/1.5A).
• 🛠️ If the indicators do not burn - a malfunction of the battery or power board is possible (repair is required).

8. Diagnostics of hardware problems

If the reset didn't work, it could be a physical malfunction.

• 🔋 Battery: Battery life reduced to 10-15 minutes → Battery wear, vacuum cleaner doesn't hold charge → Replacement of the battery (cost) ~2000–3000 ₽).
• 🤖 Motors and brushes: The side brush does not rotate → Check for hair/strand, clean the axis. → Remove the hair or replace the brush.
• 📡 Sensors: Vacuum cleaner bangs on furniture → Bumper or infrared sensors are broken. → laser-rangefinder (LDS) gyroscope.
• 💧 Floor washing system (for models with a mop): Water is not supplied → Check the tubes for blockages or replace the pump. → clean the mop attachment mechanism.

For a deep diagnosis, use the test mode:

1. Turn off the vacuum cleaner.
2. Press the Power button and hold for 10 seconds until you hear a double beep.
3. The vacuum cleaner will turn on in self-diagnostic mode and voice errors (for example, "Dust Sensor is defective").

⚠️ Note: If the Xiaomi Vacuum Mop vacuum cleaner starts to glitches after falling from a height (for example, from a ladder), do not perform a reset - first check the integrity of the housing and internal components.

FAQ: Answers to Frequent Questions