How to reset the robot vacuum cleaner Xiaomi to factory settings: 3 working ways

Xiaomi’s robot vacuum cleaners are smart assistants that accumulate firmware errors over time, lose communication with Wi-Fi, or become unstable. In such cases, factory resets become the only solution to restore the device to work. However, the procedure has nuances: wrong actions can lead to complete loss of communication with the vacuum cleaner or even lock it in the Mi Home system.

In this article, you will find three proven reset methods (via the app, physical buttons, and alternative methods) and answers to key questions: What to do if the vacuum cleaner does not respond to the reset, how to avoid errors when resetting and which Xiaomi models (including Mi Robot Vacuum-Mop 2 Pro, S10+ and LDS-We will also look at unique cases where a reset may require additional manipulation of your Xiaomi account – this information is not in the official instructions.

When you need to reset the robot vacuum cleaner Xiaomi to factory settings

Resetting is a last resort when other methods of solving problems have not worked, and these are typical situations where the procedure is justified:

• 🔄 Vacuum cleaner doesn’t connect to Wi-Fi after changing router or resetting it, despite repeated attempts to reconnect.
• 🤖 The device got stuck during the loading stage (twisting wheels in place, does not respond to commands from the application).
• 📱 Mi Home displays an error called “Device offline”, although the vacuum cleaner is on and charged.
• 🔧 After updating the firmware, there were glitches in the work: chaotic movement, ignoring cleaning zones or constant sensor errors.
• 🏠 You transfer the vacuum cleaner to the new owner and want to delete all data (maps of premises, cleaning history, account binding).

But resetting doesn't always solve the problem, for example, if the vacuum cleaner doesn't charge because of a worn-out battery or doesn't see the base because of mechanical damage to the contacts, factory settings won't help, and in such cases, hardware diagnostics are required.

⚠️ Attention: Reset removes all stored room maps, cleaning schedules and customizations (such as suction force or floor washing order) and can't be restored after the procedure - you have to adjust the vacuum cleaner from scratch.

Method 1: Reset via Mi Home (the safest method)

If the vacuum cleaner still responds to commands from the application, use this method - it is minimally risky and does not require physical access to the device buttons. The instructions are relevant for all models that support connection to the Mi Home or Xiaomi Home (including Mi Robot Vacuum-Mop 2 Lite, STYJ02YM and others).

Steps for discharge:

1. Open the Mi Home app and go to the Devices tab.
2. Choose your robot vacuum cleaner from the list.
3. Tap the three-point menu (⋮) in the upper right corner and select Device Settings.
4. Scroll down to Reset Settings (or Factory Settings in newer versions of the app).
5. Confirm the action by entering the password from the Xiaomi account (if required).

It takes 1-2 minutes, and when it's done, the vacuum cleaner will sound and reboot, and then it'll have to be reconnected to the Wi-Fi and set up like it was after the first unpacking.

Make sure the vacuum cleaner is at least 30% charged

Connect your phone to the same Wi-Fi network as the vacuum cleaner

Pre-record username/password from Xiaomi account (required for confirmation)

Remove the vacuum cleaner from the smart home groups (if added in the script)

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⚠️ Note: If the vacuum cleaner does not appear in the list of devices to connect after reset, check if it is not linked to another Xiaomi account. In this case, you will need to break the binding through the web version of Mi Home (instructions in the error section).

Method 2: Hardware reset using buttons on the body

If the vacuum cleaner doesn't respond to commands from the app or doesn't turn on at all, you'll have to use physical buttons. This method works for all Xiaomi models, but the location of the buttons and their combinations may vary. Here's the general instruction, and in the table, the features for popular models.

Common algorithm:

1. Turn off the vacuum cleaner by holding the ON/OFF power button for 3-5 seconds (before the beep).
2. Press and hold the button combination (see table below) for 10-15 seconds until you hear a voice message in Chinese or English (e.g., "Reset to factory settings").
3. Release the buttons and wait for the restart (the vacuum cleaner will emit a long signal).

If after holding the buttons, the vacuum cleaner does not emit sounds and does not restart, check:

• 🔋 Battery level (must be at least 20%).
• 🔌 Connection to the base (for models with automatic charging).
• 🛠️ Integrity of buttons (sometimes they stick due to moisture intrusion).

Method 3: Alternative Resetting Methods (for experienced users)

If standard methods don't work, you can try less obvious ones, which take longer and sometimes more technical skills, but help in 90% of the "hopeless" cases.

Dumping through USB-debugging (for models with port)

Some Xiaomi vacuum cleaners (e.g. Mi Robot Vacuum) 1T) hidden USB-The port under the lid, and you can reset it with a PC:

1. Connect the vacuum cleaner to your computer via USB (a Qualcomm driver may be required).

This is a risky method, because if you do something wrong, you can damage the firmware, and you can only use it if other methods don't work.

Resetting via link to another account

If the vacuum cleaner is tied to your Xiaomi account but you don’t remember the login details, try:

1. Register a new Xiaomi account (preferably in the same region as the old one).
2. In the Mi Home app, select Add Device → Robot vacuum cleaner → Manual.
3. When a reset request appears, confirm the action.

In 30% of cases, the system itself offers to reset the settings if the device has been offline for a long time.

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Before resetting via USB, make a backup of room maps if the vacuum cleaner still responds to commands. To do this, go to the device settings → Maps → Export (not available for all models).

Frequent Resetting Mistakes and How to Avoid Them

Even following the instructions, users often encounter problems, and here are the most common mistakes and solutions:

• 🔄 The vacuum cleaner is not discharged through the buttons. → Check to hold them to the beep (at least 10 seconds). Some models require you to press buttons in a specific sequence (e.g. Home first, then Power).
• 📶 After reset, you can not connect to Wi-Fi → Make sure the router is in the 2.4 GHz range (Xiaomi vacuum cleaners do not support 5 GHz.
• 🔒 The vacuum cleaner requires an old Xiaomi account → If the device was linked to another account, contact Xiaomi with proof of purchase (check, box) to unlock.

Another common problem is that the vacuum cleaner is reset, but it doesn't save the new settings, and it's because of a memory failure.

1. Reset twice in a row (with an interval of 5 minutes).
2. Update your firmware through Mi Home to the latest version.
3. If the problem remains - contact the service (possible malfunction of flash memory).

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If the vacuum cleaner is unstable after the dump (for example, does not build a map or ignores commands), first update its firmware. Often, glitches are caused by incompatibility of old software with new Xiaomi servers.

How to set up a vacuum cleaner after reset: step-by-step instructions

After a successful reset, the device will return to the "out of the box" state. To reuse all the functions, follow the following steps:

1. Wi-Fi connection: Turn on the vacuum cleaner by holding the ON/OFF button. In the Mi Home app, click Add Device (+) → Robot vacuum cleaner. Select your model and follow the instructions (the vacuum cleaner must issue a confirmation sound).
2. Set up a room map: Start cleaning in Full Cleaning mode - the vacuum cleaner will make the map itself. After completion, mark the rooms and add virtual walls (if necessary).

Restoration of individual parameters:

• Set the suction force (Silent/Balanced/Maximum).
• Set up a cleaning schedule (it is recommended to choose a time when you are not at home).
• Activate the wet cleaning function (if supported by the model).

⚠️ If after the discharge the vacuum cleaner began to be worse to navigate in space (for example, began to stumble on furniture more often), check the cleanliness. LDS-Wipe it with a soft napkin, and the dust on the lens distorts the map of the room.

FAQ: Answers to Frequent Questions About Xiaomi Vacuum Cleaner Reset