Xiaomi’s robot vacuum cleaners are smart devices that can eventually malfunction, lose touch with the app, build a map incorrectly, ignore cleaning areas, or refuse to turn on. 80 percent of the time, factory resets solve these problems. But how do you do it right so you don’t turn a vacuum cleaner into a brick?
In this article, we will discuss the reset methods for all popular Xiaomi models (including Mi Robot Vacuum-Mop 2 Pro, Dreame D9, Viomi V3 and others) that are relevant for 2026.
- 🔄 Soft reset – reboot without data loss
- 🧹 Hard reset – complete resetting of settings
- ⚙️ Reset via Mi Home/Xiaomi Home and physical buttons
- ⚠️ Typical errors and how to avoid them (for example, why the vacuum cleaner does not reset the first time)
Important: the procedure varies depending on the model and firmware version. If your vacuum cleaner is released before 2020, check the FAQ at the end of the article - there are separate instructions for outdated devices.
1.When you need to reset the Xiaomi vacuum cleaner settings
Just in case settings should not be reset, as a last resort, and here are the specific symptoms for which the procedure is justified:
- 📱 The vacuum cleaner does not connect to the app (Mi Home or Xiaomi Home), although Wi-Fi works.
- 🗺️ Robots get lost, ignore virtual walls or lose space
- 🔋 After updating the firmware, the device became slower to work or gives an Error error 10/Error 12
- 🔄 The vacuum cleaner is stuck in a reboot cycle (turns on, makes a sound and turns off)
- 🔒 The device is tied to an old Xiaomi account, and the previous owner can not untie it
If the problem is the mechanics (for example, the brush is not rotating or the vacuum cleaner is not charging), the reset is unlikely to help - you need a diagnosis of iron. But if it is a software failure, resetting the settings will bring the vacuum cleaner back to life.
⚠️ Warning: After hard reset, all stored cards, cleaning schedules and power settings will be deleted. Xiaomi account binding will also be reset, you will have to reconnect the vacuum cleaner.
2.Soft reset – reboot without data loss
This is the safest way to help with temporary crashes. Soft reset doesn't remove settings, but simply restarts the system - like restarting a smartphone.
Instructions:
- Turn off the vacuum cleaner with a long press on the power button (3-5 seconds). On some models (Dreame D9), you need to press and hold Home + Power.
- Turn the vacuum cleaner off from the charging station (if it is on it).
- Wait 1-2 minutes – this is enough for the capacitors to discharge.
- Turn on the vacuum cleaner again and check the work.
If after a soft reset the problem remains, proceed to a hard reset.
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On models with removable battery (for example, Viomi V2) before reset, you can remove the battery for 10-15 seconds – this will increase the effect of rebooting.
3 Hard reset through buttons on the body
This method works on all Xiaomi vacuum cleaners, regardless of the model, the main thing is to find the right buttons, below is a universal instruction, and then you will see the features for specific series.
Step-by-step procedure:
- Make sure the vacuum cleaner is off-charging.
- Find two buttons on the case: Power (or On/Off) and Home (or Spot/Zoned Cleaning). Some models use Wi-Fi instead of Home.
- Press both buttons simultaneously and hold for 10-15 seconds until you hear a beep (usually two short beeps) that may show the Reset label on the screen (if any).
- Release the buttons and wait for the reset (1-3 minutes). The vacuum cleaner will make a long sound - the reset is complete.
If the vacuum cleaner does not turn on after reset or flashes red, check the error section.
☑️ Preparing for hard reset
| Model vacuum cleaner | Reset buttons | Notes |
|---|---|---|
| Mi Robot Vacuum-Mop 2 Pro, Mi Robot Vacuum-Mop P | Food + Home | The beep is two short beeps, and the screen will show Factory Reset. |
| Dreame D9, Dreame D10 Plus | Power + Wi-Fi | Hold the Wi-Fi indicator until flashing (about 12 seconds). |
| Viomi V2, Viomi V3 | Power + Spot Cleaning | On the Viomi V3, you need to manually select the language in the menu after resetting. |
| Xiaomi Mi Robot 1S, Mi Robot Vacuum 1 | Food + Local Cleaning | On older models, the reset takes up to 20 seconds. |
4.Reset via Mi Home/Xiaomi Home app
If the vacuum cleaner is still connected to the application, you can reset the settings remotely, which is less reliable than hardware reset, but is convenient if the buttons on the case do not respond.
Instructions for Mi Home:
- Open the Mi Home app and select your vacuum cleaner.
- Go to Settings → About the device → Reset settings.
- Confirm the action (you may need to enter a password from your Xiaomi account).
- Wait for the process to be completed (the vacuum cleaner will restart).
For Xiaomi Home (new app):
- Go to the device profile → ⚙️ Settings → Reset to factory.
- Select the reason for the reset (optional) and confirm.
⚠️ Note: If the vacuum cleaner was bought from hand and tied to someone else's account, the application reset will not work - you need to use a hardware reset (section 3.
What if there is no reset button in the Mi Home?
5. Features of reset for vacuum cleaners with a screen
Display models (Mi Robot Vacuum-Mop 2 Pro, Dreame D10 Plus) allow you to reset through the menu. This is more convenient than looking for button combinations, but only works if the screen responds to touch.
How to reset via the menu:
- Turn on the vacuum cleaner and wait for the screen to load.
- Swipe your finger up to open the main menu.
- Select Settings → System → Resetting settings.
- Confirm the selection (entry may be required) PIN-code, if it has been installed).
On the Dreame D10 Plus, the path is different: Settings → Additional → Restore and Reset → Resetting.
If the screen is not responsive, use hardware reset (Section 3). On models with a display, the button combination is the same: Power + Home.
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On vacuum cleaners with a screen after reset, the sensors may need to be recalibrated. Follow the instructions on the display (usually you need to manually drive around the perimeter of the room).
6.Typical post-reset errors and how to fix them
Even after a successful discharge, the vacuum cleaner may not work properly, and here are the most common problems and solutions:
| Problem. | Reason. | Decision |
|---|---|---|
| The vacuum cleaner is not turned on after discharge | Wrong button combination or discharged battery | Put it on a charge for 1-2 hours, then reset again. If it doesn't work, check the battery contacts. |
| Blinking red light | Sensor error or lock after failed reset | Hold power for 20 seconds to force a reboot, and if it doesn't work, you need a diagnosis. |
| Not connected to Wi-Fi. | Resetting network settings | Run the pairing again via Mi Home (hold the Wi-Fi on the case for 3 seconds). |
| Vacuum cleaner 'can't see' charging station | Sensor calibration is lost | Put the robot on the base manually and hold Home for 5 seconds to re-tether. |
If the vacuum cleaner produces an Error 5 (wheel problem) or an Error 9 (collision sensor) after the discharge, it's probably not a software failure, it's a mechanical damage, and then you need repairs.
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After the reset, take your time to reset the vacuum cleaner. First, check the basic functionality: charging, movement, button response. Only then plug into the application and build a map.
7. What not to do when resetting settings
Some actions can make the vacuum cleaner worse or even more ineffective, and here are some common user errors:
- 🔌 Resetting during charging can damage the power controller.Always disconnect the vacuum cleaner from the base.
- ⏱️ Interrupt the reset process (e.g. release buttons early) If the vacuum cleaner makes sounds or flashes, wait until it is completed.
- 📱 Remove the vacuum cleaner from the Mi Home before the reset is complete – this can block the device.
If the vacuum cleaner is getting stuck during the reset (white lights are on, but nothing happens), don't panic. disconnect it from the power for 5 minutes, then repeat the procedure.
⚠️ Note: On Xiaomi vacuum cleaners with firmware older than 2021, multiple discharges in a row (3 or more per hour) can lead to a lock of the loader. USB-C (Only for experienced users).