Forgot the password from Mi Account or the phone was blocked after unsuccessful attempts to enter? Xiaomi Redmi Note 5 Pro (codenamed whyred) is a popular model, but its security system sometimes creates problems even for legitimate owners. In this article, we will discuss all current ways to unlock, including official and alternative methods, taking into account the latest updates. MIUI.
The main difficulty is that since 2021, Xiaomi has tightened its security policy, and many old methods (for example, bypassing through the Internet). EDL) But not all of this is lost: we have proven solutions for all sorts of scenarios, from resetting via Fastboot to restoring access to Mi Account through support. OEM Unlock), so read the terms of each method carefully.
Before you start, answer two questions: 1. Phone locked due to forgotten screen password or due to link to Mi Account? 2. Do you have access to it? email/phone linked to Xiaomi account?
If you are not sure, please click through the article to the section "Diagnostics of blocking", where we will help determine the type of problem.
1.Diagnostics: What type of lock is on your Redmi Note 5 Pro?
Not all locks are the same. On the Redmi Note 5 Pro, you can run into one of three scenarios:
- π Screen locking (PIN, pattern lock, fingerprint β the phone asks for code when turned on, but does not require Mi Account data.
- π§ Blocking Mi Account β after resetting or firmware, the phone requires you to enter a username / password from your Xiaomi account, even if you do not remember it.
- π« Hard Brick β the phone doesnβt turn on at all (black screen, no button response), often after a failed firmware.
How to distinguish Mi Account Lock from a regular screen lock?
| Sign. | Screen locking | Blocking Mi Accounts |
|---|---|---|
| On-screen message | "Enter. PIN/password" | "This device is tied to Mi Account. Enter the data to unlock." |
| Reaction to Hard Reset | Resets, but requires an old password when first enabled | After the reset, it again requests Mi Account data. |
| Access to Recovery | Yeah, but reset doesn't help. | Yeah, but after the reset, the lock remains. |
| Ability to flash through Fastboot | Yeah, but we need to unlock the bootloader. | Yes, but you will need authorization in Mi Account. |
If you have a screen lock, go to "Method 1: Reset via Recovery." If your phone requires Mi Account data, read "Method 3: Unlock through official Xiaomi support." For Hard Brick, there is a separate section "Method 5: Recovery through Recovery" EDL (skilled)".
β οΈ Note: If you bought a Redmi Note 5 Pro from hand and the previous owner did not untie the account, it is impossible to officially unlock the phone without its data. EDL (risk turning the device into a brick or contacting a service center with proof of purchase.
2. Method 1: Reset via Recovery (to lock the screen)
If the phone turns on but doesn't let it go beyond the lock screen, the easiest way to retrieve access is hard reset via Recovery, which only works if the device doesn't activate the Mi Account binding (or you remember your account details).
Instructions:
- Turn off the phone (press the power button for 10 seconds).
- Press the Power button + Volume up simultaneously and hold for 10-15 seconds until the Mi logo appears.
- Release the buttons and you will be taken to the Recovery menu (maybe in Chinese).
- Use volume buttons for navigation and power button to select the item.
- Select Wipe Data β Wipe All Data (or similar in Chinese: ).
- Confirm the action and wait for the process to be completed.
- Choose Reboot. β Reboot to System.
Once the phone is rebooted, it will be as new as it is, but all data will be deleted. If Find My Device or sync with Mi Cloud was enabled before the lock, some of the data (contacts, photos) can be restored after you log in to your account.
Turn off the phone from charging.
Make sure that the battery is >30%
Prepare the original. USB-cable (in case you need a connection to the PC)
Remember your Mi Account (if your phone is linked to your account)
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β οΈ Note: Some Redmi Note 5 Pro firmware may request to enter the old one after resetting via Recovery PIN-It's related to the function. FRP (Factory Reset Protection: If you don't remember your password, go to Method 2 (Fastboot).
Method 2: Unlock via Fastboot (if enabled) OEM Unlock)
If a Recovery reset didnβt help or the phone requires Mi Account data after flashing it, the next step is to unlock the bootloader via Fastboot.
- β The phone was previously on. OEM Unlock (in the developer settings).
- β You have access to the Mi Account linked to the device.
- β The phone is determined by the computer in Fastboot mode.
If at least one condition is not met, this method will not work, in which case skip the section and go to Method 3.
Step-by-step:
- Download and install Mi Unlock Tool (the official utility from Xiaomi).
- Turn off the phone and put it in Fastboot mode: pinch Power + Volume down.
- Connect the Redmi Note 5 Pro to the PC via the original USB-cable.
- Launch the Mi Unlock Tool and log in to your Mi Account (should match your phone account!).
- The utility will determine the device. Press Unlock and follow the instructions.
- After unlocking the bootloader, run your phone through Fastboot using the Mi Flash Tool (instructions in the next section).
The unlocking process can take up to 72 hours β Xiaomi imposes time limits to protect against theft β and if the utility issues a "Couldn't unlock" or "Device not supported" error, it means:
- π The account on the phone and Mi Unlock Tool are different.
- β³ It has been 72 hours since the last attempt to unlock the device.
- π Phone is not recognized in Fastboot mode (check drivers).
What if the Mi Unlock Tool can't see the phone?
Once the bootloader is successfully unlocked, you can flash the phone with clean firmware through Fastboot.
- Download the latest version of Fastboot ROM Redmi Note 5 Pro (codenamed Whyred) from the official website.
- Unpack the archive in a folder without Cyrillic characters.
- Launch the Mi Flash Tool, select the firmware folder and press Refresh β the program must identify the phone.
- Select Clean All mode and press Flash.
β οΈ Note: Fastboot removes all data, including photos in internal memory. If your phone had important files, try extracting them first. ADB (if debugging is enabled) or by TWRP (if a custom Recovery is installed).
Method 3: Unlocking through official Xiaomi support
If you have forgotten your Mi Account details or your phone requires authorization after a reset, the official way to do so is to contact Xiaomi.This is the only legal method that does not violate the terms of use and does not lead to locking the device.
This will require:
- π Check or proof of purchase (if the phone is purchased from the official seller).
- π§ Access to email/phone associated with your account (even if you donβt remember your password).
- π± IMEI phone (can be found on the box or via the command *#06# on the locked device, if it is turned on).
Step-by-step:
- Go to Support: Restore access to Mi Account.
- Select "Forgot your password?" and enter email/phone-linked.
- If you donβt remember email, try to restore it by βFind an accountβ (required). IMEI phone).
- Follow the instructions for resetting your password (confirmation code will come to your email or email). SMS).
- If recovery through the site is not working, contact support via:
- π¬ Online chat: mi.com/support (Select a region "Global").
- βοΈ Email: support@xiaomi.com (in English with a description of the problem and a check attached).
- π Phone: +86,400 100,5678 (for users from China; for other regions, numbers are listed on the support website).
In the letter or chat, specify:
- IMEI telephone (required!).
- Serial number (on the box or under the battery).
- Proof of purchase (check photo).
- Description of the problem (for example: "Buyed used Redmi Note 5 Pro, the previous owner did not untidy Mi Account").
The timeframe for processing the request is 3 to 14 days, and if all documents are in order, support will send instructions to unlock or reset the account to the device.
π‘
If Xiaomi support ignores your requests, try tweeting @Xiaomi In English, with the hashtag #MiSupport, it often speeds up the reaction.
β οΈ Note: If you bought a phone with your hands and donβt have a check, the chances of unlocking through support are minimal.In this case, only informal methods remain (see Method 5), but they are associated with the risk of damaging the device.
Method 4: Bypass FRP (Factory Reset Protection without data loss
If after resetting via Recovery, the phone requires you to enter the old PIN-code FRP), But you don't remember it -- you can try to get around the protection. ADB-This method only works if you have a team:
- β The phone's debugging on. USB (lock-in).
- β Access to a computer with drivers installed ADB.
- β The phone is determined in Fastboot or Recovery mode.
Instructions:
- Download and install Android Platform Tools (includes ADB and Fastboot).
- Connect your phone to your PC in Fastboot mode (clip Power + Volume down).
- Open the command line in the folder with platform-tools and type:
fastboot devicesIf the phone is determined (its serial number will appear), do:
fastboot oem frp-unlockIf the team fails, try an alternative method through ADB recover:
- Download your phone to Recovery (Power) + Loudness up).
- Select Connect with MiAssistant (may be called differently in Chinese firmware).
- On the PC, type:
adb shell
am start -n com.android.settings/.SettingsThis will open the phone settings where you can turn off FRP or reset the screen password.
If none of the methods worked, only the firmware through the EDL (See the next section, but this is the last option.
π‘
Bypass FRP through ADB It only works if the debugging is done. USB It was turned on before the lockdown. If it wasn't, it's useless.
Method 5: Recovery through EDL (power-user)
Regime. EDL (Emergency Download Mode is a "emergency" firmware mode that allows you to restore the phone even if it is not turned on (Hard Brick) or locked at the bootloader level:
- π§ Requires a special cable or closure of contacts on the board.
- π» Qualcomm 9008 drivers and firmware in.mbn format are needed.
- β οΈ A bug can turn a phone into a brick without the ability to recover.
If you have no experience working with EDL, You should go to the service center. For your own firmware, follow the instructions:
Step 1: Preparation
- Download the firmware for Redmi Note 5 Pro in the format EDL (forum XDA Developers).
- Install Qualcomm drivers HS-USB QDLoader 9008 (can be found on GSMArena).
- Prepare"EDL-cable (or find out which contacts to close on the board to switch to 9008 mode).
Step 2: Getting into mode EDL
- Turn off the phone.
- Connect the cable to the PC, but not to the phone.
- Close the Test Point contacts on the board (for the Redmi Note 5 Pro, these are usually contacts next to the battery, but the exact scheme depends on the version of the board).
- Connect the cable to the phone β Qualcomm should appear in Device Manager HS-USB QDLoader 9008.
Step 3: Firmware
- Open the Mi Flash Tool or QFil (for firmware in.mbn format).
- Select the downloaded firmware and press Flash.
- Wait until the process is completed (the process may take time) 10-20 minute).
- Turn off the cable and turn on the phone β it should boot up in a clean system.
If the phone does not turn on after firmware or is getting stuck on the Mi logo, try flashing it again with another version of firmware.
β οΈ Attention: Firmware through EDL deletes all data, including IMEI After recovery, re-binding may be required. IMEI (It is made through an engineering menu or utility like SN Write Tool. Wrong. IMEI leads to network problems!