How to Reboot Xiaomi Wet Cleaning Robot: 5 Ways to Work for Vacuum Mop

Xiaomi’s wet cleaning robots (Xiaomi Vacuum Mop, Mi Robot Vacuum-Mop P/E/2C/2Pro, etc.) have become indispensable cleaning tools. But even the most reliable appliances sometimes fail: the device can freeze while running, stop responding to commands from the Mi Home app, or emit errors like Error 10 (a sensor problem) or Error 14 (jamming brushes). 80% of these problems are solved by a correct reboot — but not all users know how to do this safely without damaging the system.

In this article, you will find 5 proven ways to reboot for wet-cleaning models, including soft reset (without losing settings), hard reset (with factory reset) and hidden diagnostic commands. We will also analyze when a reboot is really necessary and when to contact the service - for example, if the engine or battery breaks physically. Particular attention will be paid to the Xiaomi Vacuum Mop 2 Pro model, where the reset through the power button works differently than in the basic versions.

Suddenly stopped responding to voice commands or the app, or if it's stuck in a loop cleaning the same spot, a reboot is often the fastest fix. But not all reboots are the same: a simple power cycle won't help with firmware corruption, while a full factory reset will erase all your custom maps and schedules. We'll cover each method in, hidden service menus accessible via the Mi Home app.

Before you start, check two things:

1. Make sure the battery is at least 20% charged – with a low charge, a reset can cause firmware damage.
2. Disconnect the vacuum cleaner from the docking station (if it's in it). Some models lock the control buttons when connected to the charging station.

1.Soft reboot: a quick solution for hanging

This method is suitable if the vacuum cleaner does not respond to commands from the application, but the buttons on the case work.Soft reset does not remove user settings (room maps, cleaning schedules) and takes less than a minute.

Instructions for all Xiaomi Vacuum Mop models:

1. Find the power button (usually on the top or side) on the vacuum cleaner. On the Vacuum Mop 2 Pro, it is paired with the Home button.
2. Press it for 10-15 seconds until you hear a beep (short beep) and the indicator goes out.
3. Release the button and wait for the restart (about 30 to 60 seconds) and the vacuum cleaner will emit a long beep when successfully launched.

If the button doesn’t respond, try an alternative method:

• 🔌 Disconnect the vacuum cleaner from the docking station (if connected).
• 📱 Open the Mi Home app, find the device and click ⋮ → Reboot.
• ⚡ If the option is inactive, then the connection with the vacuum cleaner is lost - go to a hard reset.

💡

After a soft reboot, check the firmware version in the vacuum cleaner settings (Settings → About the device). If it is outdated, update the software - this will prevent repeated freezes.

2.Hard reset: a return to factory settings

This method is used if:

• The vacuum cleaner is not turned on or cyclically reloaded.
• Critical errors appeared (Error 5 - problem with the gyroscope, Error 18 - malfunction of the base).
• The device does not connect to Wi-Fi, despite the correct password.

⚠️ Attention: Hard reset removes:

• Stored maps of the premises.
• Setting up cleaning areas and no-go zones.
• Schedules and individual parameters (e.g. suction force).

To perform the discharge:

1. Make sure the vacuum cleaner is disconnected from the docking station and turned off.
2. Press the power button and the Home button at the same time (on models without a separate Home button, use the power button + touch panel).
3. Hold for 5-7 seconds until you hear a double beep (on the Vacuum Mop 2 Pro, the indicator flashes yellow).
4. Release the buttons - the vacuum cleaner will begin the reset process (it will take 2-3 minutes).

After resetting, you will need to reconfigure via Mi Home:

• 📲 Connect the vacuum cleaner to Wi-Fi (use the same network as your smartphone).
• 🗺️ Start the first cleaning to create a new room map.
• ⚙️ Set up zones and schedules again.

Charge the battery to 30%|

Disconnect from the docking station |

Record the current settings (screen photo in Mi Home)|

Prepare Wi-Fi data (network name and password)-->

3.Reset via Mi Home app: When buttons don't work

If the physical vacuum buttons don’t answer, but the device is connected to the application, try a software reset, which works for models with cloud-based management (Vacuum Mop P/E/2Pro and later).

Step-by-step:

1. Open Mi Home and select your vacuum cleaner.
2. Go to Settings → About the device → Reset settings.
3. Confirm the action (it may be necessary to enter a password from your Mi Account).
4. Wait for the process to be completed (the vacuum cleaner will restart and disconnect from the application).

If the option Resets settings are not available:

• 🔄 Try updating the firmware through Settings → Update of the PO.
• 📡 Check your internet connection – some features require cloud authorization.
• 🛠️ For older models (e.g., 1st generation Mi Robot Vacuum-Mop), application reset may not be available – use the buttons.

4.Diagnostic mode: hidden commands for power users

For deep diagnostics and reset of individual modules (such as sensors or motors), the Xiaomi Vacuum Mop has a service menu, which is available through button combinations or voice commands (for models with support for XiaoAI).

How to activate the diagnostic mode:

• 🎤 For models with voice assistant, say: "Enter diagnostic mode" (works only on Chinese firmware).
• 🔘 For the rest of you, turn off the vacuum cleaner. Press the power button for 3 seconds, then press it quickly 5 times in a row. The indicator flashes blue, which is a signal of successful login to the menu.

In the diagnostic mode, the following options are available (the choice is made by buttons):

⚠️ Warning: Misuse of the diagnostic menu can damage the firmware. For example, Factory Reset removes even the service data in this mode, which will require flashing through Mi Home.

5. Hardware reset: when nothing helps

If the vacuum cleaner doesn't respond to the buttons or the app, and even the diagnostic mode is not available, then hardware reset remains, which requires disassembling the device and is only suitable for advanced users.

What will be required:

• 🔧 Torx screwdriver T5 (bottom-cover).
• 🔌 Multimeter (to check battery voltage).
• 📎 Plastic blade (so as not to damage the latches).