How to properly restart the vacuum cleaner Xiaomi Dreame: from soft reset to reset settings

Why Dreame vacuum cleaner may require a reboot

Robot vacuum cleaners Xiaomi Dreame (series) V10, V11, D9, Bot W10 And others are complex devices with their own software, sensors and communication modules, and like any technology, they sometimes fail: they freeze while cleaning, they don't respond to the remote or the application, they spin in one place or they give out errors like E1, E2 or E5. In 80% of cases, the problem is solved by rebooting – a simple procedure that resets temporary software errors without losing user settings.

But not all resets are the same. For example, a soft reset simply restarts the system, saving room maps and schedules, and a hard reset returns the vacuum cleaner to factory settings, erasing all data.

• 🔄 Hanging – the vacuum cleaner does not move, but the indicators are on fire: a soft reboot will help.
• 📱 Responds to the app – Mi Home or Dreame do not connect: try the Wi-Fi module reset.
• ⚠️ Critical errors (E9, E10) or cyclical reboot: Resetting settings are required.
• 🔋 Battery problems – quickly discharged or not charged: sometimes calibration after a hard reset helps.

This article provides step-by-step instructions for all Dreame models, including hidden features (like logging into an engineering menu), as well as an error table and their relationship to reboot types. If your vacuum cleaner is behaving outside the box, check the section with frequent questions at the end.

Soft reset: when and how to do it

This is the safest way to restart a vacuum cleaner, similar to a smartphone reboot, which does not delete user data, but resets current tasks and temporary errors.

• 🛑 The vacuum cleaner got stuck during cleaning and does not respond to buttons.
• 📡 Mi Home app shows offline status, though lights on body.
• 🔄 The device spins in one place or moves on a strange trajectory.

For most Dreame models (e.g, V10 Pro, D9 Max, Bot W10) procedure:

1. Press and hold the power button (or HOME on some models) for 10-15 seconds until you hear a beep (beeping) and all indicators go out.
2. Release the button. The vacuum cleaner will automatically restart (this will take a while). ~30 seconds).
3. Wait until the white or blue light lights come on, which means the device is ready to go.

Make sure the vacuum cleaner is not at the charging station|Make sure there are no obstacles (steps, wires) nearby)|Disable other devices connected to the Mi Home app|Keep in mind the current cleaning status (if necessary)

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If the vacuum cleaner freezes again after the restart, the problem may be deeper, such as firmware or hardware malfunctions, in which case try updating the software through the application or perform a hard reset (described below).

⚠️ Warning: Do not confuse soft reboot with forced shutdown (holding the button 3-5 seconds). The latter simply shuts off the power without resetting system errors.

Hard reset: Return to factory settings

This procedure completely erases all user data: stored maps of the premises, cleaning schedules, suction settings and even the history of connections to Wi-Fi. It is used in extreme cases:

• 🔧 After a failed firmware update (vacuum cleaner cyclically reboots).
• 📲 Selling or transferring a device to another user.
• ⚡ If a soft reboot didn't help, and the vacuum cleaner gives out errors E9, E10 or E15.

Instructions for most Dreame models (including: V11, D9 Pro, Bot Z10 Pro):

1. Turn off the vacuum cleaner (hold the power button for 3-5 seconds).
2. Press and hold two buttons at the same time: For Dreame V10/V11: Nutrition + Spot Cleaning (Pinpoint Cleaning) for Dreame D9/Bot W10: Nutrition + Dock (return to base).

20–30 seconds

double-signal

Release the buttons. The vacuum cleaner will start the reset process (it will take) ~1-2 minutes).

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After a severe discharge, the following will be required:

1. Connect the vacuum cleaner to Wi-Fi again via the Mi Home or Dreame app.
2. Start the initial calibration (the vacuum cleaner will run in a circle to calibrate the sensors).
3. Create new maps of the premises (old ones will be removed).

⚠️ Note: On models with LiDAR sensor (e.g. Dreame) Z10 Pro) after a hard reset, the sensor may need to be recalibrated. To do this, place the vacuum cleaner on a flat surface at a distance. ~1 meter from the walls and hold the power button for 10 seconds – the device will automatically perform the calibration.

Rebooting the Wi-Fi module: if the vacuum cleaner is not connected to the network

A common problem with Dreame owners is that the vacuum cleaner suddenly disappears from the Mi Home app or can't connect to Wi-Fi, even though the password is correctly entered. 90% of the time it's due to a network module failure, not a breakdown, solved by resetting the Wi-Fi settings without fully restarting the device.

Methods of network resetting:

• 📶 Through buttons: Turn off the vacuum cleaner (hold power for 3 seconds). Press and hold power + Wi-Fi button 10 seconds until you hear the signal. The Wi-Fi indicator will flash blue, which means that the module is reset.

The engineering menu (for advanced users):

1. Turn on the vacuum cleaner.
2. Press sequentially: Nutrition → Spot Cleaning → Nutrition → Dock → Meals (for Dreame) V11).
3. The vacuum cleaner will emit an audible signal and go into diagnostic mode.
4. The Mi Home app will feature a Reset Wi-Fi option.

After discharge:

1. Open the Mi Home or Dreame app.
2. Click Add Device → Select a vacuum cleaner model.
3. Connect to the temporary Wi-Fi vacuum cleaner network (named dreame-XXXX type).
4. Select your home network and enter your password.

Does it support 2.4 GHz (5 GHz is not suitable!)

- Is there any Cyrillic symbols or spaces in the name of the network?

- Is the router not enabled mode "Hidden network" (SSID hiding).-->

If the Wi-Fi reset didn’t help, the problem could be:

• 🔌 Router: Try restarting it or temporarily disabling protection (WPA3 → WPA2).
• 📱 App: Update Mi Home to the latest version or clear the cache.
• 🔋 Power vacuum cleaner: connect it to the charging station for 10 minutes before reconnecting.

Reboot via the app: when possible

In some cases, you can reboot the Dreame vacuum cleaner remotely via the official Mi Home or Dreame app, which is convenient if the device responds to commands but is not stable (for example, often loses communication or “gluts” during cleaning).

Instructions:

1. Open the Mi Home app and select your vacuum cleaner.
2. Go to Settings (cog in the upper right corner).
3. Scroll down and find Reboot or Reboot.
4. Confirm action. The vacuum cleaner will turn off and turn on again (~30 seconds).

If there is no reboot item, try an alternative method:

1. In the app, go to Settings → About the device.
2. Click on the firmware version repeatedly (5-7 times) until a hidden menu appears.
3. Choose Reboot System or Soft Reset.

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Rebooting through the app is the safest way, but it only works if the vacuum cleaner is connected to the network and responds to commands. If the device is "offline", use mechanical buttons (described above).

After restarting through the app:

• 🔄 The vacuum cleaner will save all settings (maps, schedules, cleaning modes).
• 📡 You may need to reconnect to Wi-Fi (if the reset was due to network errors).
• ⚠️ If the vacuum cleaner is unstable again after restarting, update the firmware manually (section below).

Updating the firmware as an alternative to restarting

If the Dreame vacuum cleaner regularly requires a reboot, the reason may lie in outdated firmware.The manufacturer releases updates that fix bugs, improve navigation and add new features. 3.6.8_2103 for Dreame V11 The error of accidental hanging during cleaning was corrected.

How to update software:

1. Automatically via the app: Open Mi Home → Choose a vacuum cleaner. Go to Settings. → About the device → Update firmware. If a new version is available, click Update.

Manually via file (if automatic update does not work):

• Download the latest firmware for your model from the official Dreame website.
• Unpack the archive and rename the file to dreame_vac.update.
• Put the file in the root of an empty microSD card (FAT32).
• Insert the card into the vacuum cleaner (the connector is usually under the lid next to the Power button).
• Press and hold the food. + Dock 10 seconds – the update will begin.

Warnings for updating:

• 🔋 Make sure the battery is charged >50% If the vacuum cleaner runs out during the process, it could cause a breakdown.
• 📡 Do not interrupt the connection to Wi-Fi (if you update over the air).
• ⏳ The process can take up to 10 minutes – do not turn off the vacuum cleaner!

⚠️ Warning: If the vacuum cleaner gets worse after the upgrade (e.g., doesn't build maps or doesn't respond to the remote), perform a hard reset (described above.

Frequent Errors and How to Fix Them by Rebooting

Dreame vacuum cleaners display errors in the form of codes on the display or audio signals, many of which are solved by rebooting — below is a table with decryption and recommendations.

If the error is repeated after the reboot:

• 🔍 For E1–E4: disassemble and clean the corresponding nodes (brushes, wheels, sensors).
• 🔋 For E10: Try calibrating the battery: Completely discharge the vacuum cleaner (let's work before you turn it off). Set it on charge for 12 to 15 hours. Perform a hard reset.

E9

FAQ: Frequent questions about rebooting Dreame vacuum cleaners