How to untie your Xiaomi phone from your account if you forget your password: a step-by-step guide 2026

Forgot your Mi Account password and can't untie your Xiaomi phone? This is a problem that's familiar to thousands of users who experience locking their device after resetting or buying a used smartphone. Without access to your account, you won't be able to use the Google Play store, sync contacts or update firmware. Worse, some phone features will be completely blocked.

In this article, we’ll look at 5 proven ways to untie a Xiaomi phone from your account, even if you don’t remember your password, don’t have access to your email or phone number. The methods are suitable for most models, from the Redmi Note 10 Pro to the flagship Xiaomi 14 Ultra. Importantly, some solutions require technical skills, so read the warnings carefully before you act.

Why Xiaomi is blocking the phone after a reset

Mi Cloud's Factory Reset Protection (FRP) system works similarly to that on Samsung or Google Pixel smartphones, and once reset to factory settings, the phone requires the account that was tied to it to be entered, a measure against device theft, but often becomes a problem for legitimate owners.

The main reasons for blocking:

• 🔄 Recovery Reset – If you made Wipe Data in the recovery menu, the system requests an old account.
• 📦 Buying a used phone – the previous owner did not untie the device from his Mi-account.
• 🔒 Forgotten password – you have not logged in in a long time and do not remember the login details.
• 📧 Loss of access to mail/phone – Linked email or number no longer available.

Locking works on all Xiaomi, Redmi and POCO devices with MIUI 12 and later. On older firmware (before MIUI 11), it sometimes helps to simply bypass the developer’s settings, but in 2026 this method no longer works.

Method 1: Uncoupling via the official Mi Cloud website (if you have access to mail/phone)

If you remember the logins from the attached mail or phone number, but forgot the password, use the recovery function on the official website. This method is the most secure and does not require technical skills.

Instructions:

1. Go to the password recovery page: account.xiaomi.com/pass/forgetPassword.
2. Enter the email or phone number associated with the account.
3. Choose a Recovery Method: 📧 Mail - an email will come with a link to reset the password. 📱 SMS — The phone will receive a confirmation code.

Create a new password and save it in a safe place (such as a password manager).

Return to the phone, enter new account details - the lock will be removed.

If you don’t remember which email or number is linked to your account, try remembering them through your browser history or check the saved logins in Google Chrome (password section).

Method 2: Delete your account via Fastboot (for power users)

If you can’t recover your password through your site, you’ll have to resort to a low-level Fastboot reset, which works on most Xiaomi models, but requires a computer and installed ADB/Fastboot drivers.

⚠️ Attention: Fastboot's wrong actions can turn your phone into a brick. If you've never worked with this mode, you'd better contact the service center.

Step-by-step:

1. Download and install Google’s Platform Tools (includes fastboot and adb).
2. Turn off your phone and press the Power button + Volume down to log into the Fastboot.
3. Connect your phone to your PC through USB-cable.
4. Open the command prompt (cmd) in the folder with Platform Tools and type: fastboot devices If the device is determined (the serial number appears), continue. If not, install the drivers.
5. Enter the command to unlock the bootloader (if it is blocked): fastboot oem unlock On some models, you will need confirmation on the phone.
6. Delete your Mi Account by command: fastboot erase frp or (for new models): fastboot erase config
7. Reboot the phone: fastboot reboot

After restarting, the phone should not require you to enter your account information. If the lock is still locked, try repeating the process or use the following method.

Method 3: Bypassing FRP through Test Point (for advanced users)

If previous methods have failed, you can try a hardware reset via Test Point, which is suitable for devices where Mi Cloud lock is implemented at the firmware level. On some models (for example, Redmi Note 11 Pro+), after this method, you may need to flash it over EDL.

You'll need:

• 🔧 Screwdriver for disassembling the phone (preferably plastic, so as not to damage the body).
• 🔌 USB-cable and computer with Qualcomm or Mediatek drivers installed (depending on the processor).
• 🔍 A magnifier or good lighting – Test Point is usually two small metal dots on a board.

Instructions:

1. Turn off the phone and remove the back cover (some models will require heating with a hairdryer to peel off).
2. Find Test Point on the motherboard. Location depends on the model: Phone Location Test Point Redmi Note 10/10 Pro Processor Next to the battery connector, two dots that say TP Qualcomm Snapdragon Xiaomi Mi 11 Under the metal screen, near the Qualcomm Snapdragon 888 POCO X3 Pro processor Left of the camera, two dots without the label Qualcomm Snapdragon 860 Redmi 9A/9C Under the SIM card, next to the antenna contacts Mediatek Helio G25/G35
3. Connect. USB-cable to the phone, but not to the computer.
4. Close Test Point with tweezers or wire and, holding the circuit, connect the cable to the PC.
5. A new computer must be identified COM-port (check in Device Manager).
6. Use the Mi Flash Tool or SP Flash Tool (for Mediatek) to firmware a clean version of MIUI without being linked to your account.

⚠️ Attention: Test Point failure can cause your phone to fail. If you're not sure about your skills, you should see a specialist. IMEI, And the phone will lose the network.

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Before disassembling the phone, take a picture of the location of all the plumes and screws, which will help to properly assemble the device back and avoid damage.

Method 4: Use of third-party software (risks and alternatives)

There are a lot of programs on the Internet that promise to delete your Mi Account in 5 minutes, most of which either don't work or contain viruses, and we tested some popular tools and identified those that can really help (but with reservations).

List of programmes with a brief description:

• 🖥️ Mi Account Unlock Tool – works with devices on Qualcomm, requires mode EDL. Risk: Can lock your phone if used incorrectly.
• 🔓 FRP Bypass APK — installation file to bypass the lock through ADB. Risk: on new firmware MIUI 14 is not working.
• 📱 Xiaomi Tool V2 — Multifunctional firmware and unlock utility Risk: requires unlocked bootloader.
• 🔧 MCT (Mi Community Tool – official tool from Xiaomi community, but with limited features.

⚠️ Note: Using third-party programs may result in:

• 🚫 Loss of warranty - if the phone is warranty, it is better to contact the service center.
• 🔐 Blocking IMEI — Some utilities erase the serial numbers of communication modules.
• 💻 Infection with viruses – download programs only from proven sources (for example, XDA Developers).

If you still decide to use third-party software, follow the instructions:

1. Download the program from the official developer website (not from torrents!).
2. Install drivers for your phone model.
3. Connect your phone in Fastboot or EDL mode (depending on the program requirements).
4. Follow the step-by-step instructions in the utility interface.
5. After successfully deleting your account, reset your settings.

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Third-party programs are the last option when other methods have failed. Always check the reviews on the forums and do not use hacked versions.

Method 5: Contact Xiaomi Service Center

If the independent attempts failed, the most reliable way is to contact the official service center Xiaomi. the company has a verification procedure for the owner, after which experts will remove the lock.

What will be required for the application:

• 📄 Document confirming the purchase (check, invoice, contract of sale).
• 🆔 Passport - to confirm identity.
• 📱 The phone itself should be in working condition (at least turn on).
• 📧 Any account information (even a partial email or old password will speed up the process).

Unblocking process through the service:

1. Find the nearest service center on Xiaomi’s website.
2. Make an appointment (in some cities you can just come without an appointment).
3. Provide documents and phone number to the specialist.
4. Sign the Unblocking Application (sometimes you need to specify the reason).
5. Wait until the procedure is completed (usually takes 1 to 3 days).

The cost of the service varies from 500 to 2000 rubles depending on the model and region. In some cases, unlocking can be free (for example, if the phone is warranty and you provided all the documents).

⚠️ Note: If you bought a phone with your hands and you don't have a check, the service center may refuse to unlock it, in which case, try contacting the previous owner and asking him to send you account details or proof of ownership.

What to do if nothing helps

If all of these methods fail, you have a few options:

1. Sell the phone as "locked"

At sites like Avito or Yula, there is demand for locked Xiaomi smartphones, bought for parts or unlocked through unofficial channels, priced 30 to 50 percent below market, but better than leaving the phone idle.

2.Use your phone without an account

Some features will be available even without being linked to the Mi Cloud:

• 📞 Calls and SMS (unless dropped IMEI).
• 📷 Camera and gallery (photos saved locally).
• 🎵 Music and video (via local files).
• 🌐 Browser (you can use web versions of social networks).

3. Reflash the phone on custom firmware

If you install LineageOS or Pixel Experience, you will bypass the Mi Cloud lock, but you will lose:

• 🔋 Optimizing the battery for MIUI.
• 📸 Some camera functions, for example, AI-regime).
• 🔄 Automatic updates from Xiaomi.

Reflashing will require:

1. Unblock the bootloader through the official Xiaomi website (you need an account, but not necessarily one that is tied to the phone).
2. Download custom firmware from the XDA Developers forum.
3. Install it through TWRP Recovery.

FAQ: Frequent questions about unlocking Xiaomi