Xiaomi Redmi Loss Mode: How to turn off if your phone is locked

What is the Loss Mode and Why is it Activated on Xiaomi Smartphones?

Lost Mode is a data protection feature on Xiaomi Redmi smartphones that automatically locks the device if you suspect a theft or loss. It is part of the Find Device (formerly Mi Cloud) service package and works in several cases:

First, owners often activate it manually via i.mi.com if they lose their phone, and second, it can be activated automatically when they fail to unlock it (for example, if someone tries to pick up a pattern lock). Third, on some Redmi models (e.g. Redmi Note 10 Pro or Redmi 12), the function is triggered when retrieved. SIM-cards, if the option Block when deleted is activated in the settings SIM.

The main problem with the loss mode is that it completely blocks access to the system, even if you just forgot the password from your Xiaomi account or bought a used phone with someone else's profile tied. The screen shows a message like "Device is locked. Enter the Mi Account password," and standard unlock methods (for example, reset via Recovery) often do not work without first disabling the function.

In this article, we will discuss all the working ways to disable loss mode on Xiaomi Redmi, from official (via account) to emergency (reset via Fastboot).

Official way: disconnect through the account Xiaomi

If you have access to a username and password from a Xiaomi account linked to your phone, this method is the easiest and most secure, and works even if the phone is completely locked, but requires an internet connection (via Wi-Fi or mobile network).

Instructions:

• 🌐 Go to i.mi.com from a computer or other phone and log in with the same account you are linked to a blocked Redmi.
• 📍 In the Devices (or Find Device) section, find your phone. If it's not on the list, update the page or check if geolocation is enabled on the device.
• 🔓 Click on the phone icon and select Remove Lock (or Disable Loss Mode).The system can request a re-entering of the password.
• 📱 Wait 1-2 minutes, the phone should unlock automatically. If that doesn't happen, restart it.

⚠️ Note: If you bought a phone with your hands and the previous owner didn’t untie your account, this will not work. In this case, try contacting the seller and asking him to do the detachment via account.xiaomi.com (Device Management section).

Unlocking through MIUI if the phone is partially available

If the loss mode is activated but the phone is not fully locked (for example, you see the password input screen, but you can go to Settings through the notification bar), try disabling the function directly in the system. MIUI 12–14.

Step-by-step:

1. Swipe down from the top edge of the screen to open the notification bar.
2. Click on the icon. ⚙️ Settings (if not, try swiping left/right on the panel).
3. Go to Passwords and Security → Find Device (or Mi Cloud → Find your device on older versions of MIUI).
4. Turn off the Loss Mode slider or Loss Lock. The system will request a password from your Xiaomi account.
5. After shutting down, restart your phone – the lock should disappear.

🔹 If the Find Device section is not available: some firmware may have different paths:

Settings → Google → Security → Find my device → Disable

This will disable integration with Google services, but it could remove the Xiaomi lock.

Recovery Mode Reset: When Nothing Helps

If the official methods fail and the phone is completely locked, it will be hard to reset through Recovery, which will delete all data from the device but return access to the system. Importantly, on new Redmi models (such as the Redmi Note 12 Pro+ or Redmi 13C), the Recovery reset may not work due to the link to the Xiaomi account, which will require additional unlocking via Fastboot.

Instructions for discharge:

1. Turn off the phone (press Power + Volume up for 10 seconds).
2. Press the Power + Volume combination up and hold for 5-10 seconds until the Mi logo and Recovery menu appear.
3. Use volume buttons to navigate and select Wipe Data → Wipe All Data (on some models – Factory Reset).
4. Confirm the action by selecting Confirm (usually a power button).
5. After reset, select Reboot → Reboot to System.

⚠️ Attention: On phones with MIUI 13/14 And then you can request to enter the previous password of your Xiaomi account, even if you did Wipe Data (FRP). In this case, proceed to the unlock method via Fastboot (described below).

Unlocking through Fastboot: for advanced users

If the reset via Recovery does not help because of FRP-You'll have to use Fastboot mode, which requires a computer, USB-cable and special tools (Mi Flash Tool or ADB). It is suitable for Redmi models based on Qualcomm processors (for example, Redmi Note 11 Pro, Redmi). K40) and some MediaTek (e.g. Redmi) 10C).

🔧 What's the matter:

• 🖥️ Windows computer 10/11 (or Mac/Linux driverless ADB).
• 🔌 Original. USB-cable (preferably from the set).
• 📦 Mi Flash Tool (for firmware) or ADB Tools (for teams).
• 📄 Firmware for your model (download from xiaomifirmwareupdater.com).

📌 Step-by-step instruction:

1. Turn off your phone and put it into Fastboot mode: press Power + Volume down for 5-7 seconds. The bunny in the eardress cap should appear on the screen.
2. Connect your phone to your computer. Install the drivers if the system requests them (you can download from the official Xiaomi repository).
3. Open the Mi Flash Tool, press Select and select the downloaded firmware (.tgz or.zip format).
4. At the bottom of the program, select Clean All mode and press Flash.
5. Wait for the process to finish (5-10 minutes) and the phone will reboot automatically.

⚠️ Note: Fastboot removes all data, including photos, contacts and apps, and if the phone has been synced to Mi Cloud, some of the data can be restored after unlocking. Also note that some models (such as the Redmi Note 12 Turbo) may require unlocking the bootloader through the official Xiaomi service (the process takes up to 72 hours).

💡

If the Mi Flash Tool gives you a "Couldn't load device" error, try running the program on behalf of the administrator or installing drivers manually through the Device Manager (the COM and LPT Ports section).

Alternative methods: bypassing the lock without losing data

If you don't want to lose data or you don't have access to a computer, you can try workarounds. They don't always work, but in some cases, they help unlock the phone without resetting.

🔄 Method 1: Calling a locked phone

• 📞 From another phone, call the blocked Redmi.
• 📟 Accept a call on a locked device (swipe up or button).
• 🔙 When calling, quickly press the Home button (or swipe up from the bottom of the screen). Sometimes this allows you to get to the main screen without locking.
• 🛠️ If you can, go to Settings immediately. → Passwords and security and disable Find Device.

🔄 Method 2: Use of emergency call mode

• 🚨 On the lock screen, press the Emergency Call (or SOS).
• 📞 Enter any number (e.g. 112) and press the call button.
• 🔄 Quickly press the Power button to return to the lock screen, and then swipe up to unlock (sometimes the system "forgets" about the lock).

⚠️ Attention: These methods don't work on all firmware. MIUI 14 and newer Xiaomi has closed most of these security "holes."If workarounds don't work, go back to reset via Fastboot.

💡

Alternative unlock methods only work on older versions of MIUI (12 and below) or if the lock is activated not through Find Device, but due to a system failure.

What to do if the phone is bought from hands and tied to someone else’s account

One of the most common problems is buying a used Xiaomi Redmi with a previous owner's account tied, and none of these methods will work until the account is untied.

📌 Option 1: Contact the seller

• 📩 Write to the seller and explain the situation. ask him to untie the device via account.xiaomi.com (Device Management section).
• 📎 If the seller does not respond, send a formal request in support of Xiaomi via the feedback form, attaching a check or proof of purchase.

📌 Option 2: Contact the service center

• 🏢 Find an official Xiaomi service center in your city.
• 📄 Bring a check, a sales contract or a warranty card. Unlocking is unlikely without documents.
• 💰 The service is paid (from 1000 to 3000 rubles depending on the model).In some cases, it may be necessary to replace the motherboard.

📌 Option 3: Buy an unlock code

On forums (for example, 4PDA) or in specialized services (for example, UnlockUnit), you can order an FRP unlock code for your model.

• 💳 Fraud (payment without result).
• 🔧 Not all services work with new Redmi models (for example, Redmi Note 13 Pro).
• 🛡️ Re-blocking is possible after updating the firmware.

⚠️ Note: Buying an unlock code from third parties violates Xiaomi’s user agreement.The company can block the device again the next time you log in to your account.

Frequently Asked Questions (FAQ)