How to find a Xiaomi account: all ways to restore access to Mi Account

Forgot the username from Mi Account or can not log into Xiaomi? This situation is familiar to many users of Redmi, POCO or Mi smartphones - especially after resetting, buying a used device or a long break in use. Without access to the account, you will not be able to download applications from the Mi App Store, synchronize data or unlock the bootloader for firmware.

In this article, we will explore all the official and alternative ways to find a Xiaomi account linked to a device, from recovery via email/phone to methods using IMEI and service centers, and learn what to do if the previous owner has not untied his profile, and how to avoid blocking the device in the future.

1. Search for Xiaomi account through the official Mi Account website

The most reliable way to do this is to use the official recovery page, where you can find an email or phone number that's linked to your device, even if you don't remember them.

Instructions:

• 🌐 Go to the password recovery page.
• 📧 Enter your email or phone options (if you remember at least a part of the email or phone).
• 🔍 It will show if there is an account with that data. If not, try other combinations.
• 📱 If an account is found, follow the instructions for resetting your password (the code will come to your email or email). SMS).

⚠️ Note: If neither email nor phone is linked to your account (e.g., you registered via Facebook or Google), this method will not work.

2. Check the tied account on the Xiaomi smartphone

If the phone is turned on and you have access to the system (even without the possibility of logging into your account), you can find out the associated email or phone through the settings:

1. Open Settings → Xiaomi account.
2. At the top of the screen will display an email or phone number associated with the device (e.g. user***@gmail.com).
3. If the username is “Login” instead of the login, then the account is not tied (or you have already left it).

🔹 Important: On some firmware (for example, MIUI Global older than 12th version) path may differ: Settings → Synchronization → Mi Account.

Is there access? Wi-Fi/mobile|Remembered? PIN-lock-screen|Have all possible tests been made email/telephone|Is there a backup of important data?-->

If the phone is locked (for example, after a reset), try to enter an arbitrary password 5 times - the system can show a hint with a part of the email (for example, v***@mail.ru).

3. IMEI Recovery of Devices (Alternative Method)

If you don't remember email or phone, but you have physical access to the device, you can try to find an account through IMEI. This method does not always work, but sometimes it helps in cases where the phone is bought from hand and the previous owner did not untie his profile.

Steps:

1. Find out. IMEI your Xiaomi: 📱 Type *#06# on the keyboard and a window with a 15-digit number will appear. 📄 Look at the box or under the battery (if removable).

IMEI.info

The search results may display information about the associated account (if it is in the database).

⚠️ Note: Not all Xiaomi devices display account data via IMEI. This method works in about 30% of cases and depends on the model and the region of sale.

4.Speaking to Xiaomi: When Nothing Helps

If you have not been able to find an account on your own, you should contact official support, especially if:

• 📵 Device locked after reset (Mi Account Lock).
• 🔄 Previous owner has not untied his account.
• 📧 No access to email/phone tied to profile.

How to contact support:

1. Tweet @XiaomiSupport (response within 24 hours).
2. Use the online chat on the official website (available in English).
3. For users from Russia / CIS – feedback form on mi.ru.

📌 What to indicate in the appeal:

• IMEI devices.
• Serial number (located on the box or in Settings → About the phone).
• Check or proof of purchase (if the device is new).
• Photo of a box with serial (to confirm ownership).

⚠️ Note: Xiaomi support may request passport scan to verify identity.Unlocking is unlikely without documents.

5. Verification through service centers (offline method)

If the online methods do not work, you can contact an authorized Xiaomi service center.

• 🔒 Phone locked on Mi Account Lock after reset.
• 📦 The device is purchased from hand and the previous owner is not responsible.
• 📄 Have a check or a warranty card.

What to bring with you:

🔹 Cost: In most service centers, unlocking Mi Account costs from 1500 to 3000 rubles (2026), free of charge will only be done with a guarantee and a check.

💡

Before you go to the service center, take a picture of the IMEI and the serial number from the box - sometimes this speeds up the verification process.

6.How to avoid Xiaomi account issues in the future

To avoid blocking your device, follow these rules:

• 📌 Always untie your account before selling: Go to Settings → Xiaomi account. Click Exit and confirm action. Perform reset (Settings) → Additionally. → Reset).

Use a backup email/phone:

Save your account information:

Google Keep

1Password

Enable two-factor authentication:

⚠️ Note: If you buy Xiaomi from hand, be sure to check it out:

• Is your account untied (Settings → Xiaomi Account → No active session)
• Is there a lock on iCloud (relevant for models with MIUI for iOS, for example, Mi Pad).
• Does the IMEI match on the box and phone (type *#06#)

💡

Even if the seller says that the account is untied, check it yourself in the settings. After the reset, the device may require the previous owner to enter the data!

7. Frequent mistakes and how to avoid them

Many users make critical errors when working with Mi Account, which leads to locking the device.

🔧 If you have already encountered a blockage:

• Do not try to enter random passwords more than 5 times – the device can lock for 24 hours.
• Do not use left-handed services to unlock it is a scam.
• Do not flash your phone through Fastboot without detachment of the account – this can lead to a “brick”.

FAQ: Answers to Frequent Questions