Forgot the password from the Xiaomi account: 5 proven ways to restore access

Forgetting your Mi Account password is a frustrating situation, but it's not a dead end. Xiaomi's account not only stores your personal data, but it's also tied to most smartphone features, from syncing contacts to unlocking the bootloader. Without access to it, you risk losing access to Mi Store purchases, Mi Cloud cloud storage, and even the device itself if Find Device is activated.

Fortunately, the company has provided several official ways to restore a password, from standard email procedures to obscure methods using a backup address or phone number. In this article, we will discuss all the current methods, including those that work even if you do not remember either the email or the associated number, and also tell you how to avoid blocking an account in the future and what to do if Xiaomi requests an old password when changing devices.

1. Recovery of password via email

The most common and quickest way is to reset your password through the mail attached to your Mi Account, which works if you have access to the box you signed up for.

Instructions:

• 📧 Go to the password recovery page: account.xiaomi.com/pass/forgetPassword.
• 🔑 Select the “Email” tab and enter the address associated with the account.
• 📩 Click Send the code - the mail will receive a six-digit number.
• 🔐 Enter the code in the appropriate field and set a new password (minimum 8 characters, with capital letters and numbers).

If the letter doesn't come in:

• 🔄 Check out the Spam folder – sometimes emails from Xiaomi get there.
• ⏳ Wait 5-10 minutes: The company’s servers may delay the shipment.
• 📎 Make sure the mail is listed correctly – a typo in one character will make recovery impossible.

⚠️ Note: If you changed your email password after you signed up for Mi Account but didn’t update it in your Xiaomi account settings, email recovery won’t work.

2. reset password via SMS (if the phone number is tied)

If you have a mobile number attached to your account, you can restore access via SMS, which is convenient when there is no access to the mail or the letter does not come.

Step-by-step:

1. Open the recovery page: account.xiaomi.com/pass/forgetPassword.
2. Select the “Phone Number” tab and specify the country (e.g. Russia +7).
3. Enter the number associated with the account and click Send the code.
4. Enter the received SMS-code and set a new password.

Important nuances:

• 📱 The number must be active if SIM-The card is blocked or lost, the code will not come.
• 🌍 Please indicate the correct country code (for example, for Russia — +7, not 8).
• ⏱️ The code is valid for 10 minutes – if you do not have time to enter, request a new one.

⚠️ Note: If you use a virtual number (e.g. from Telegram or Google Voice), SMS Xiaomi may not be able to get there, but it blocks codes from being sent to these numbers because of the risk of fraud.

3. Recovery through a backup email address

Few people know, but when registering for a Mi Account, you can specify a backup email — it will come in handy if the main mail is unavailable.

How it works:

1. On the recovery page, select “Email”.
2. Enter the primary address (even if it doesn’t work).
3. The system may suggest sending the code to a backup email - confirm the action.
4. Go to backup mail, enter the code and change the password.

If the backup address is not linked:

• 🔗 Try to remember if you specified it when registering (usually a personal mail or workbox).
• 📌 Check out old emails from Xiaomi – they may include a backup address.

4. Passwordless recovery: via the tied device

If you have physical access to a Xiaomi smartphone or tablet that you previously logged in to Mi Account, you can reset your password directly from your device, which works even without the internet.

Instructions for smartphones on MIUI:

1. Open Settings → Xiaomi account.
2. Tap the avatar or account name.
3. Select Account Management → Security.
4. Click Forgot Password? and follow the system's prompts.

Important conditions:

• 🔓 The device must be unlocked (not locked after incorrect password attempts).
• 📱 On the smartphone should be the current version MIUI (On old firmware, the option may not be available).
• 🔄 After changing the password, you may need to re-authorize in Xiaomi services (for example, in Mi Cloud).

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If the device has enabled the “Find Device” feature, after resetting the password, you may need to confirm via SMS or email, even if you are restoring access from the same smartphone.

5. Calling for Xiaomi: When Nothing Helps

If all of the above methods fail, the last option is to contact Xiaomi for official support, which is the longest method (from 2 to 7 days), but it works even in the most difficult cases.

How to apply:

1. Go to the support page: mi.com/global/support.
2. Select the “Mi Account” section and the Recovery theme.
3. Fill out the form by specifying: 🆔 ID account (if you remember) 📱 IMEI device associated with the account 📄 Check or proof of purchase (if any)

Send a request and wait for a response (usually arrives by email within 48 hours).

What increases the chances of success:

⚠️ Note: Xiaomi support can request passport photos to verify identity. Never send scans of documents through unofficial channels - only through a secure form on mi.com.

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The more evidence you provide, the faster support will restore access, and the more important thing is to confirm that the device is truly yours.

6.What to do if the account is blocked after multiple attempts to enter a password

If you have entered the wrong password several times in a row, Xiaomi may temporarily block your account, in which case the standard recovery methods will not work – you will have to wait for unlocking or act differently.

Blockage time:

• ⏳ 5 Wrong Attempts → lock-in.
• ⏳ 10 Wrong Attempts → lock-in.
• 🔒 More than 15 attempts → Account is permanently blocked (support request required).

How to unlock:

1. If the lock is temporary, wait until the specified time and try to restore the password via email or SMS.
2. If the account is permanently blocked: 📧 Write in support of Xiaomi with an explanation of the situation. 📎 Attach screenshots of the blocking notifications. 🔄 Try to restore access from another device (sometimes the lock only works on one device).

If an account has been blocked due to suspicious activity (such as trying to sign in from a new device or country), Xiaomi may require proof of identity via video identification, in which case, follow the support emails - they will link to the procedure.

7.How to avoid losing access to your Xiaomi account in the future

To avoid the problem of forgotten passwords again, follow these tips:

• 🔐 Use a password manager (such as Bitwarden or 1Password) For storing data from Mi Account.
• 📧 Link backup email and phone number to your account – this will double your chances of recovery.
• 📱 Check regularly if your contact details are relevant in your account settings (especially if you have changed your email or number).
• 🔄 Enable two-factor authentication in your security settings – this will protect your account from hacking.
• 📝 Save it. IMEI device ID account in a secure location (e.g., in an encrypted file).

Additional security measures:

• 🚫 Do not use the same password for Mi Account and other services.
• 🔍 Check your account for suspicious activity in the Settings section → Xiaomi account → Security → Journal of Activity.
• 📵 Do not log in to your account on other people’s devices or through public Wi-Fi networks.

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If you are selling or transferring a Xiaomi device to another person, be sure to log out of Mi Account and reset to factory settings. Otherwise, the new owner will be able to access your data!

FAQ: Frequent questions about Xiaomi account recovery