Xiaomi phone does not turn off: reasons and 7 working ways to solve

Your Xiaomi smartphone stopped responding to the power button, the screen stuck on the logo or the device just doesn’t turn off despite repeated attempts? This problem is familiar to many owners of the brand’s phones – from budget Redmi to flagship Mi and POCO. The reasons can vary from software failure to hardware malfunctions. The main thing is not to panic and not to try to pull out the battery (on most modern models this is impossible without disassembling the case).

In this article, we’ll look at all possible scenarios where Xiaomi doesn’t turn off, including freezes after an upgrade, overheating, power button damage, or app conflict. You will learn how to force a device to restart without losing data, when to contact the service center, and what actions can aggravate the problem. MIUI 14/15 And the latest firmware, where the algorithms of the buttons have changed.

Warning: if the phone not only does not turn off, but also heats up to 50 ° C +, makes extraneous sounds or artifacts appear on the screen - these are signs of a critical malfunction of the battery or motherboard, in such cases, self-manipulation is dangerous!

1. Forced reboot: a universal way for all models

The first thing to try is a hardware reset, which works on 90 percent of Xiaomi devices, including the Redmi Note 12, POCO X5, Mi 11 and older models, and the idea is to simulate battery extraction by holding the buttons for a long time.

Instructions:

• 🔄 At the same time, press the power button and the volume button.
• ⏱️ Hold them for 10-15 seconds (on some models – up to 20 seconds).
• 📱 When the screen goes out and the logo appears MI, release the buttons.
• 🔋 If the phone starts to load, the problem is solved. If not, repeat the procedure or move to the next method.

⚠️ Attention: On devices with MIUI 14+ Android 13/14 The combination of buttons may be different. For example, on Xiaomi 13 Pro sometimes only works with food. + Turning down the volume. If the first combination didn't work, try alternatives.

Make sure your phone is not connected to the charger.|Check if the "Bixby" button is accidentally pressed (on some models)|Note the button retention time (at least 10 seconds)|If the screen blinks but doesn’t turn off, try again.-->

If the phone still doesn't respond, it could be a mechanical failure of the power button or a deep software failure, in which case, move on to the next section.

2. Hanging on the MI logo: what to do if the phone does not load

A situation where Xiaomi doesn't turn off, but doesn't turn on normally -- the screen hangs on the MI logo or download animations -- is called a "bootloop." This is typical after a failed update, reset or custom firmware installation.

Options for a solution:

1. Wait 10 to 30 minutes, sometimes the system recovers after a long boot (especially if the update is interrupted).
2. Get in Recovery Mode. 🔄 Turn off your phone (if you can’t, wait for the battery to run out). 🔧 Squeeze the power. + Increase volume before the Recovery menu appears. 📱 Choose Reboot. → System (control - volume buttons, confirmation - power button).

Reset the settings (if other methods do not help).

Recovery

Wipe Data → Wipe All Data

It'll delete all the data!

💡 Useful advice: If you have recently installed an update MIUI "airborne" (OTA), And then the phone freezes -- try plugging it into a charger and waiting 1-2 hours.

3. overheating as a reason for the inability to turn off

If the Xiaomi phone doesn’t turn off and still feels hot to the touch (especially in the processor or battery area), the reason could be:

• 🔥 Overheating of the processor due to heavy games or background processes.
• 🔋 Failure of the battery (swelling, short circuit).
• 📱 Moisture on the motherboard.
• 🔌 Non-original charger delivering too high current.

Action:

1. Turn off the charging and let the phone cool for 30 to 60 minutes.
2. If the screen is running, check the temperature in Settings → Battery Status or through the AIDA64 app.
3. If the temperature is above 50°C, do not turn on the phone until it cools to 30-35°C.
4. After cooling down, try turning off the device in the standard way or through Recovery.

⚠️ Note: If the Xiaomi phone after overheating began to turn off and turn on in the cycle - this is a sign of a malfunction of the power controller!

4. Software glitches: Application conflicts and updates

Often the phone doesn't turn off due to application conflict, viruses, or a failed MIUI update.

• 🛑 The screen is getting stuck on the desktop or in the application.
• 🔄 The power button is not responding, but the sensor is working.
• 📱 The phone is turned off, but it is turned back on immediately.

How to diagnose and correct:

1. Launch safe mode: 🔄 Hold the power button until the turn off menu appears. 🛡️ Press and hold the "Switch off" option before the prompt to go to Safe Mode appears. 📱 In Safe Mode, Remove Recently Installed Apps.

Check the updates:

Settings → About the phone → System update

MIUI

Reset the application settings:

Settings → Applications → Application Management

Reset the settings

💡 Useful advice: If the phone freezes after the update MIUI, but responds to touch – try rolling back the firmware through Recovery (Apply update item) → To do this, download the stable firmware version for your model from the official Xiaomi website in advance.

Updates MIUI| Installation of new app | Overheating | Fall/impact |Other reasons-->

5. Mechanical damage: power button and connectors

If the phone does not respond to the press of the power button, but at the same time:

• 📱 The screen is working (responds to touching).
• 🔋 Charging is underway (indicator on fire).
• 🔊 Sound and vibration are on.

The problem is most likely mechanical damage to the button or its plume.

What to do:

1. Check the button for physical damage: inspect it for dents, backlash or fluid intrusion.
2. Try alternative ways to turn off: 🔄 Through Settings. → Additionally. → Turning off (if the sensor is working). 📱 A combination of buttons (e.g., power supply) + Volume down to call menu). 💻 Connect your phone to your PC and execute the command: adb shell reboot -p (Included debugging is required USB).

If the button doesn’t work at all

Xiaomi

1 500–3 000 ₽

⚠️ Warning: Don't try to disassemble the phone yourself if you don't have experience! on Xiaomi models with a slicker-like look IP53 (For example, Redmi Note 11) with a careless opening can damage the seals, which will lead to loss of moisture protection.

Battery and Power Controller: When to Replace

If the phone doesn’t turn off, spontaneously reboots, or shows 0% charge despite being connected to a charger, the problem may be:

• 🔋 Wear of the battery (capacity below 70% of nominal value).
• 📉 Power controller malfunctions (often after falls).
• ⚡ Short circuit in the food chain.

Diagnosis:

1. Check the battery status with AIDA64 or AccuBattery (Health option).
2. If the phone is powered on only by charging, the battery is discharged to zero or does not hold a charge.
3. If the charger is connected to the phone is heated and turned off, the controller may fail.

Decisions:

• 🔧 Replace the battery (cost for Xiaomi – from 2 000) ₽).
• 🔌 Check the charger and cable (use original accessories).
• 📱 If the phone turns on but shuts off immediately, try flashing it through Fastboot (instructions are on the forums). 4PDA or XDA-Developers).

⚠️ Note: On Xiaomi models with a non-removable battery (for example, the Mi 11 Ultra), self-replacement can damage the flexible plumes.

💡

If the phone doesn't turn off and doesn't hold a charge (discharges in 1-2 hours), the battery is 90% of the time, and replacing the battery will solve both problems.

7. When to contact the service center

There are situations where acting alone can only make the problem worse.

• 💥 The phone fell into the water or was heavily hit.
• 🔥 On the screen appear colored stripes, artifacts or backlight flashes.
• 📱 The device does not turn on at all (no reaction to charging, buttons, connection to the PC).
• 🔋 Battery swelled (body deformed).
• 🔧 You’ve tried all the ways in this article, but nothing has helped.

Average repair prices in official Xiaomi services (2026):

💡 Useful tip: Before visiting the service, back up your data if your phone is responding at all. Use Mi Cloud or connect your device to your PC in mode MTP (If it's available, the service can reset to factory settings!

FAQ: Frequent questions about Xiaomi shutdown issues