Buy a new Xiaomi smartphone and want to know how long the warranty is covered? or faced with a breakdown and are not sure if you will have time to contact the service center? In this article, we will analyze all the nuances of warranty service of Xiaomi phones – from standard terms to hidden conditions, which the manufacturer does not always disclose openly.
The warranty is not just a formality, but a real opportunity to save on repairs or even get a new device to replace a faulty one. However, many users lose the right to free service due to ignorance of the basic rules. For example, did you know that the warranty automatically burns down if you disassemble your phone or install custom firmware? Or that in some CIS countries the warranty period may differ from European ones?
We have analyzed Xiaomi’s official documents, surveyed service centers, and collected up-to-date information for 2026, and in this article you will find not only the answer to the question “how long the warranty lasts”, but also a list of breakdowns that the warranty does not cover, as well as instructions on how to check the status of the warranty on IMEI online.
1. Standard warranty terms for Xiaomi phones in 2026
The official warranty period for all Xiaomi smartphones (including Redmi, POCO and Black Shark sub-brands) is 12 months from the date of purchase, which is valid in all countries where the company has an official representative office, including Russia, Kazakhstan, Belarus and Ukraine.
- 📅 For the battery - a separate warranty period of 6 months (if its capacity fell below 80% of the nominal value).
- 🔧 For components (charger, cable) – also 6 months if they were sold in the kit.
- 🌍 In the EU and Turkey, the guarantee can be extended up to 24 months under local law.
- 📦 For devices purchased in China (for example, on AliExpress), the warranty is valid only in China - they will not be serviced in the CIS.
Important: the warranty period begins to be calculated not from the date of production, but from the date of purchase (dates in the check). If you bought the phone "with your hands", the warranty passes to the new owner, but only if there is an original check.
2.How to check Xiaomi warranty by IMEI or serial number
To find out if your phone is warranty-free, just check it by IMEI or serial number (S/N).
- Through the official website of Xiaomi: Go to the warranty check page. Enter IMEI (you can find it by command *#06# or in the settings: About phone → General information).
⚠️ Note: If you see a message that says “Device not activated” during the check, it may mean that:
- The phone is purchased in another country and is not intended for your region (e.g., the Chinese version for the domestic market).
- The device is not new (already activated by another user).
- IMEI is blocked (for example, due to theft).
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If Xiaomi’s website doesn’t show a warranty, try checking IMEI through SND Deep Info – it often gives more details about the device’s origin.
3.What Xiaomi warranty covers: a breakdown list
Xiaomi’s warranty only covers manufacturing defects and breakdowns caused by the manufacturer, and this is exactly what should be repaired for free:
- 🔋 Fast battery discharge (if capacity dropped below 80% in the first 6 months).
- 📱 Faulty display (broken pixels, backlights, sensor – if the defect is not your fault).
- 🔊 Problems with speakers or microphone (sound distortion, lack of signal).
- 📶 Network or Wi-Fi is not working (if the antenna or communication module is defective).
- 🔄 Spontaneous reboots (if the cause is factory fee defects).
However, there are exceptions that the warranty does not cover:
| Type of breakdown | Does the guarantee cover? | Reason for refusal |
|---|---|---|
| A cracked screen | ❌ No. | Mechanical damage |
| Bloated battery | ⚠️ Partially. | Only if the defect is manufacturing (in the first 6 months) |
| Liquid intrusion | ❌ No. | Violation of operating rules |
| Failure after firmware | ❌ No. | Unofficial software cancels the guarantee |
| Wear of the charging connector | ⚠️ At the discretion of the SCC | It is often considered a “natural wear” |
💡 Tip: If you are denied warranty repairs, request a written explanation stating the specific reason. Often service centers underestimate the actual breakdowns to save on repairs. In controversial cases, you can contact the Russian support of Xiaomi or Rospotrebnadzor.
4 How not to lose the guarantee: 5 prohibited actions
Many users lose their warranty without even knowing it.-5 Errors that automatically cancel warranty obligations:
Do not disassemble the phone yourself (even to replace the SIM card)
Do not install custom firmware (MIUI unofficial versions, LineageOS, etc.)
Do not drop or hit (even if the screen is whole, there may be hidden damage to the board)
Do not use non-original chargers (especially cheap Chinese ones)
Do not wash the factory sticker on the screws (this is considered breaking the seal)-->
⚠️ Note: If you unlocked the bootloader through the official Xiaomi tool, the warranty does not burn - but only if you did not install unofficial software after that.
Especially careful with POCO and Black Shark models – they often have additional hardware locks, and any interference with the system (for example, obtaining root rights) leads to irreversible loss of warranty.
5. Warranty repair: step-by-step instructions
If your Xiaomi is broken by the manufacturer, follow this algorithm:
- Collect documents: Check or invoice (required!), Passport (to confirm identity), Box and completeness (if any).
- Check the warranty: Make sure the deadline has not expired (via the official website).
- Contact the service center: Find the nearest authorized SCC on the Xiaomi map. Sign up for diagnostics (in some centers it is free).
Wait for the examination:
- The diagnostic period is up to 10 working days.
- If you refuse, demand an act with a reason.
⚠️ Attention: If you are offered to pay for a diagnosis before repair, it is a violation. According to the Consumer Protection Act (Article 18), the diagnosis of the warranty device must be free.
The average warranty repair period is 14-30 days, and if the phone is uninhabited (e.g., the motherboard burned), you should be offered:
- 🔄 Replacement with a new device (if the model is still on sale).
- 💰 Refund (if repair is not possible or takes more than 45 days).
- 📱 A similar model from the repair fund (if your version is discontinued).
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If the service center delays the repair for more than 45 days, you have the right to demand the replacement of the device for a new or full refund (Article 20, paragraph 1, of the Law on Consumer Protection).
6. warranty on Xiaomi in different countries: Russia, Kazakhstan, Ukraine
The terms and conditions of the warranty may vary depending on the country of purchase, and here are the current figures for 2026:
| Country. | Term of guarantee | Features |
|---|---|---|
| Russia | 12 months | It is valid only when buying in official stores (Mi Store, Svyaznoy, M. Video, etc.). |
| Kazakhstan | 12 months | You need a check with the stamp of the store. |
| Ukraine | 12-24 months | Under local law, the warranty can be extended to 2 years, but only for devices purchased after 2022. |
| Belarus | 12 months | The warranty is valid only when buying in authorized stores (list on mi.by). |
| EU (Poland, Germany, etc.) | 24 months | Under European law, the minimum guarantee is 2 years. |
💡 Important for tourists: If you bought Xiaomi abroad (for example, in Turkey or the UAE), the warranty will not be valid in Russia. Except for models with a global warranty (labeled as Global Version), but their list is limited.
What if you bought Xiaomi abroad and it broke down?
7. Frequent warranty issues and how to solve them
Xiaomi users often face warranty repair denials for far-fetched reasons, and consider typical situations and ways to get around them:
- 🔧 Failure due to “mechanical damage”: If your camera is not working and the deed indicates a “fall trace”, demand proof that the breakdown is related to this.
- 💧 Liquid oxidation: Even if the phone hasn't sunk, the moisture indicators can be triggered by high humidity, and you can try to go to another SC, and sometimes they're going to meet you.
- 🔄 Refusal due to “unofficial software”: If you put firmware, but then returned the stock MIUI, The service center has no right to refuse.
- 📄 Check lost: In Russia and Kazakhstan, you can restore the check through the bank (if you paid with a card) or request a copy from the seller.
📌 Useful life hack: If you are denied a guarantee, write a complaint to the official support of Xiaomi with a description of the situation and attach a photo of the check, IMEI In 30% of cases, the issue is resolved in favor of the user.
8. Alternatives to warranty repairs
If the warranty is over or you are denied, don't rush to buy a new phone. Here are 3 proven ways to save:
- 🔄 Exchange program Xiaomi Trade-In: the company periodically holds promotions, where for the old smartphone (even broken) you can get a discount on the new.
⚠️ Note: If you decide to repair your phone yourself, be sure to buy original parts (for example, a screen with a digital sensor for Xiaomi 13.
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Before you repair an informal service, check the reviews of the workshop, a common problem is that the fingerprint scanner or the camera stops working after the screen is replaced, and this involves the use of poor-quality plumes.