Xiaomi TV doesn’t show the image, but there’s a sound – how to fix the “Audio program” error?

You turned on the Xiaomi Mi TV, Redmi Smart TV or another model of the brand, but instead of the picture you see a black screen, and the sound is working fine? The screen can display the words “Audio program”** or flash the power indicator. This problem occurs on both new and old models, from the budget Mi TV 4A to the flagship Xiaomi OLED Vision. The reasons can be both software (firmware failure, incorrect settings) and hardware (damage of cables, matrix or motherboard).

In this article, we will look at all the possible causes of the lack of image when the sound is working, give step-by-step instructions for diagnostics and repairs, and also tell you when to contact the service center. Importantly, some solutions require intervention in system settings or disassembly of the TV — if you are not confident in their abilities, it is better to entrust the repair to professionals.

Why is the image missing on Xiaomi TV, but there is a sound?

The "Audio Program" sign on the black screen is not a mistake, but the way the TV is running when it plays audio without video, and this can happen for several reasons:

• 🔌 Connection problems: damaged HDMI-cable, the matrix plume has departed or the port is defective.
• 🖥️ Failure of firmware or software: after updating or resetting the settings, the TV “forgot” how to display the image.
• 📺 Matrix or backlight malfunction: The screen is physically damaged, but the sound board is working.
• ⚡ Power problems: the power supply does not give enough voltage for the matrix, but enough for sound.
• 🔄 Incorrect output settings: TV switched to non-existent source or resolution.

The most common cases are software failures (30-40% of cases) and HDMI/cable problems (25-30%). Hardware malfunctions (matrix, board) are less common, but require repair.

Next Next post: What to do if there is no image on Xiaomi TV

Before disassembling the TV or resetting the settings, perform a basic diagnosis:

1. Check the source of the signal: switch between HDMI, AV, TV using the remote (Source button or Input), perhaps the TV just "hangs" on the non-working input.
2. Turn off all external devices: pull out HDMI-cable, USB-If the image appears, there's a problem with one of the devices.
3. Reset the TV: pull the power cord out of the socket for 1-2 minutes, then turn it on again. This will reset the temporary errors.
4. Check the remote: replace the batteries or try to control the TV with buttons on the case (usually they are located on the side or bottom).

If the image does not appear after these actions, proceed to a deeper diagnosis.

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On some Xiaomi models (such as the Mi TV P1), the reset button is on the back panel – you can press it with a paper clip to force a reboot.

Connection problems: HDMI, cables and ports

Most often, the lack of image when sound is working is due to faulty cables or connectors.

• 🔍 Look at this. HDMI-cable: it should not be broken, squirted or bent connectors. Try connecting it to another device (for example, a laptop).
• 🔄 Change the port. HDMI: There's usually a TV 2-3 Connect the cable to another port.
• 📺 Check the signal source: If you are connected to a console, computer or game console, make sure that they also have an image (for example, on a monitor).
• 🔌 Use a different cable: knowingly take a worker HDMI (For example, from another TV and connect it.

If you change the cable or port, you get a picture, you're done. If you don't, you go to check the settings on the TV.

Firmware failure or software errors

If the Xiaomi TV shows the words “Audio program”** and does not react to the reboot, a firmware failure is possible.

• ⚡ Automatic software updates.
• 🔄 Forced power outages during work.
• 📱 Connections of “curves» USB-firmware.

In this case, resetting to factory settings or flashing will help.

1. Turn off the TV with a button on the body.
2. Press and hold the Menu (or Settings) button on the remote + Power button on the case simultaneously for 10-15 seconds.
3. Release the buttons when the Xiaomi logo or recovery menu appears on the screen.
4. Select Wipe Data/Factory Reset (use volume buttons for navigation, Power buttons for selection).
5. Confirm the reset and wait for the reset.

If the image doesn't show up after the reset, you'll need a manual firmware via USB.

1. Download the official firmware for your model from the Xiaomi support site.
2. Unpack the archive and copy the update.zip file to the FAT32 formatted flash drive.
3. Insert a flash drive into the TV and pinch the button combination to enter the refresh mode (usually Menu + Power).

Download firmware for EXACT TV model | Format flash drive in FAT32| Check file integrity update.zip| Do not turn off the TV during the upgrade |Use original power cable-->

Attention! Incorrect firmware can permanently damage the TV. Make sure the update.zip file is for your model (e.g. Mi TV 4X 55" and Mi TV 4X 50" may have different firmware).

Failures of the matrix, illumination or plume

If after all the manipulations the image did not appear, but the sound works, the problem may be in the hardware:

To diagnose hardware problems:

1. Hold the flashlight to the screen at an angle - if you see a weak image, then the backlight does not work.
2. Listen to TV – if you hear a high-frequency squeak, it may indicate a malfunction of the power supply.
3. Try to slightly press the body of the TV behind (in the area of the connectors) - if the image appears, the problem is poor contact of the plume.

⚠️ Note: Disassembling a Xiaomi TV without experience can lead to loss of warranty or higher cost of repairs.If you are not sure about your skills, contact the service center.

Problems with the power supply or motherboard

If the TV is on, the sound is there, but the screen is black, there may be power problems in the matrix, the power supply unit (PS) may not give enough voltage to light up, but grab the sound card to work.

• 🔥 The TV will spontaneously shut down after a few minutes.
• ⚡ The power indicator flashes in a non-standard way (for example, in red).
• 🔊 The sound becomes intermittent or distorted.

To verify:

1. Turn off the TV and disassemble the back cover (if you have skills).
2. Check the power supply for bloated capacitors or burnt tracks.
3. Check the voltage at the output of the PD multimeter (normal values are indicated on the block sticker).

Typical malfunctions:

• 🔋 Bloated capacitors – require replacement.
• 🔌 Oxidized contacts - you need to clean with alcohol.
• 🔥 Fired safety locks - replace them with similar ones.

⚠️ Warning: Repairing a power supply without knowledge of electronics is dangerous! improper soldering or replacing parts can cause fire or electric shock.

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If the TV is guaranteed, do not disassemble it yourself – this will void the warranty obligations of Xiaomi.

When do I contact the service center?

If you've tried all the ways, but the image never appeared, it's likely that the problem requires professional repair.

• 🔧 After resetting settings or firmware, the TV does not turn on at all.
• 📺 Physical damage appeared on the screen (cracks, broken pixels).
• ⚡ The TV makes extraneous sounds (creaming, squeaking) or smells of a burn.
• 🔌 Diagnosis showed malfunction of the power supply or motherboard.

The cost of repairs in official Xiaomi services (in Russia for 2026):

Before the service visit:

1. Take a picture or record the serial number of the TV (located on the sticker at the back).
2. Keep a check or a warranty card (if the TV is guaranteed).
3. Describe the problem in as much detail as possible (when it appeared, what you have already tried to do).

FAQ: Frequent questions about missing images on Xiaomi TV