Xiaomi’s smartphones, tablets, and smart appliances are pre-installed with a host of branded apps, including Mi Service & Feedback, which users often notice on their list of programs but rarely understand what it’s for — and some even try to remove it as unnecessary “junk,” in fact, a key tool for interaction with the manufacturer that helps solve problems, improve firmware, and even receive compensation.
In this article, we will go into detail about what the Service and Feedback title is, how to use it to send complaints, offers or support requests, and why removing it could deprive you of important functions.
Spoiler: If you have ever encountered bugs in MIUI, We've got sensors that are broken or we've got a new feature that's where your voice will be heard, but there are some things that you should know about beforehand.
What is “Services and Feedback” and Why You Need It
The Package name: com.miui.bugreport is the official communication channel between users and Xiaomi.
1. Collect bug reports if your smartphone is Redmi, POCO Or Xiaomi is unstable -- for example, overheating, crashing apps, or not working camera -- through this application you can send the system logs directly to engineers. MIUI.
2. Feedback on functionality. Want to see a new feature in the firmware? Or vice versa, are you annoyed by the current implementation of some interface element? Here you can vote for ideas or propose your own.
3. Call for support. Unlike chatbots or email, this channel is a priority for solving warranty issues, Mi Account problems or hardware malfunctions.
Important: the app is not spyware, but it does collect technical data about your device (model, firmware version, error logs) that is anonymized and used only to improve Xiaomi products. However, if you are concerned about privacy, you can restrict access to certain features (discussed below).
Fun fact: Through Services & Feedback in 2022, users helped fix more than 12,000 critical bugs in the service. MIUI 13, including problems with autonomy and work 5G-modem.
Where to find the app and what it looks like
Finding “Services and Feedback” can be done in several ways:
- 📱 Through the app menu: icon with the Mi logo and gear (the name can be displayed as Mi Service & Feedback or Feedback).
- 🔍 Search by system: swipe down on the home screen and type in the search bar “feedback».
- ⚙️ Through Settings: Go to Settings → The phone. → Review (on some devices, the path may be different).
If the app is not listed, it is possible to:
- It has been disabled in the settings (include in Settings). → Annexes → Application management → Services and feedback).
Your device runs on custom firmware (for example, LineageOS), where Xiaomi’s branded services are removed.
- You have an outdated version. MIUI (10 inclusive), where the feedback functionality has been integrated into other menus.
Externally, the application is a minimalist interface with several tabs:
- "Send feedback" - for complaints and suggestions.
“My Reviews” is the history of your appeals.
Popular Problems – a list of known bugs and their statuses (corrected/in the work).
“Settings” – managing data collection and notifications.
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If you can't find the app, check if it's hidden in the Google Services or Tools folder on some devices. POCO It's called just "Feedback».
How to Send a Review or Complaint Through the App
The process of sending a review is intuitive, but there are key points that will help make it as useful as possible for Xiaomi (and thus increase the chances of a quick solution to the problem).
Step 1: Selecting the type of withdrawal
When you click on “Send feedback”, you will be asked to select a category:
Problem with the device (bugs, malfunctions).
- Proposal for improvement (new functions).
Other (guarantee issues, account, etc.)
Step 2: Detail the problem
It is important to describe the situation accurately here:
- Specify the device model (e.g. Redmi Note 12 Pro)+ 5G).
- Firmware version (MIUI 14.0.5 Global).
- Steps to play the bug (for example: "When the camera is turned on in Night mode, the application will fly out in 3 seconds").
- Attach screenshots or videos (if possible).
Step 3: Sending logs
The system will automatically collect logs (technical information files), always agree that without them, engineers will not be able to reproduce the problem.
Step 4: Confirmation
Once sent, you will receive a unique contact number (which is useful for status tracking) and in most cases, the response will come within 3-7 days, but complex bugs can take up to a month.
Describe the problem in detail (what, when, how often)
Specify device model and version MIUI
Attach screenshots/video (if possible)
Allow collection of system logs
Check the correctness of the email for feedback-->
Security and privacy: What Xiaomi collects
One of the biggest fears users have is the collection of personal data, so let's look at what's being transmitted through Services and Feedback and how to control it.
When sending a review, the application collects:
- Technical information: device model, version MIUI, serial number, hardware data (processor, RAM, etc.).
System logs: files with records of operating system operation, application errors, network use.
Media files: Screenshots or videos that you have attached manually.
What's not transmitted:
Your passwords, bank card details or correspondence.
Photos/videos from the gallery (only those you have explicitly selected for review).
Location (unless geotag option is enabled in camera settings).
But there are hidden nuances:
If you have allowed the diagnosis in your Mi Account settings, some data may be sent automatically (e.g., if the system crashes).
Logs may contain snippets of file names or applications that you used before crashing.
⚠️ Note: If you are submitting a review about a problem with a banking application or messenger, mask personal information in screenshots (card numbers, contact names). Logs are analyzed manually, and theoretically the data can be made available to support.
To limit data collection:
1. Go to “Services and Feedback» → Settings.
2. Turn off Automatic Reporting.
3. In the Mi Account settings (Settings) → Xiaomi account → Confidentiality) disable “Improving” MIUI».
What if you accidentally send confidential data?
Frequent problems and errors when working with the application
Despite the simplicity of the interface, users often face difficulties.-5 problems and solutions:
| Problem. | Possible cause | Decision |
|---|---|---|
| Cannot send feedback (the error "Server is not available") | Problems with the Internet or servers Xiaomi | Check your network connection, switch to mobile data, or try later. |
| The application flies out when trying to collect logs | Memory shortage or damaged system files | Clear the app cache in Settings → Applications or restart the device |
| No response to the review. | The application was in spam or indicated incorrect email | Check the Spam folder in your mail or send a review again with the correct address |
| Impossible to attach screenshot | Restrictions on file or format permission | Use.jpg or.png format, up to 10 MB in size |
| Appendix missing from list | Removed or disabled | Enable it in the app settings or reinstall it through the Mi App Store |
⚠️ Note: If after sending a review you receive an automatic response asking for additional data, do not ignore it! without a response, your request may be closed as irrelevant.
Another common mistake is sending duplicate reviews, and if the problem is not resolved, it is better to complement an existing one (through My Feedback) than create a new one, which will speed up processing.
Alternative ways to communicate with Xiaomi
If Services and Feedback is not working or you need urgent help, you can use other channels:
- 🌍 Official Support Website: mi.com/support — There is a chat, email and hotline phone (for Russia: 8 800 555 05 50).
- 📧 Email: for guarantee issues - support.ru@xiaomi.com, For bugs in firmware - bugs.global@xiaomi.com.
- 💬 User communities: - Mi Community Forum (c.mi.com) - moderators and engineers often respond here. - Telegram Groups (e.g., Telegram, @miuiru or @xiaomirussia).
- 📱 Social networks: Xiaomi Russia actively responds in Vkontakte, Facebook and Twitter.
When should you choose an alternative channel?
If the problem is urgent (for example, the smartphone is not turned on).
If you need a warranty replacement (it is better to contact via the website or by phone).
If you want to discuss the issue with other users before contacting for support.
⚠️ Warning: Avoid informal "support services" on instant messengers or third-party sites. Fraudsters often impersonate Xiaomi employees to access your Mi Account.The only safe way is through the official channels listed above.
Can I delete Services and Feedback and what happens if I do?
Technically, you can remove the app, but it's not recommended.
Loss of functionality:
You will not be able to send error reports directly to Xiaomi.
Some firmware updates may require data from this application.
In the case of warranty repairs, the absence of logs can complicate diagnosis.
System failures:
- On some devices, deletion leads to errors in operation. MIUI (For example, access to account settings is lost).
- Automatic reporting may break when the system crashes.
How to disable (without deleting):
1. Go to Settings → Applications → Application Management.
2. Find “Services and Feedback” and select “Disable”.
3. uncheck the boxes from "Show notifications" and "Shoot notifications".
If you decide to delete the application, use it. ADB-team:
adb shell pm uninstall --user 0 com.miui.bugreportBut remember: this will void the warranty on some repairs related to software failures.
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Removing Services and Feedback deprives you of an official communication channel with Xiaomi. In case of critical bugs or warranty issues, this can become a problem.