Xiaomi’s Services and Feedback app: purpose, features and setup

If you own a Xiaomi smartphone or tablet, you’ve probably noticed a strange item in the installed app list — “Services and Feedback”**. At first glance, it looks like a regular system service, but its name raises questions: why it is needed, can it be removed, and why it sometimes consumes traffic or battery? In this article, we will examine in detail what is behind this application, how it is integrated into the MIUI ecosystem, and why it should not be rushed to turn it off.

Many users mistake Services and Feedback for a virus or an unnecessary bloatware, especially if they see it in the list of active processes. However, it is one of the key system applications responsible for communicating between your device and Xiaomi servers, from sending error reports to synchronizing data in the Mi Account ecosystem. Without it, some of the MIUI functions may not work correctly or completely stop updating. Next, we will explain how it works, what tasks it performs, and what to do if it starts to “glut”.

What is “Services and Feedback” on Xiaomi?

com.miui.systemAdSolution is a system component of MIUI that performs several critical functions:

• 📊 Collect anonymous statistics about device usage (e.g. crash data, popular features, application run time) that help Xiaomi improve firmware.
• 🔄 Synchronization with Mi Account: Update authorization tokens, validation of service licenses (e.g. Mi Cloud or Mi Video).
• 🚨 Send crash log reports in case system or user applications crash.
• 📱 Manage push notifications from Xiaomi servers (e.g., update notifications for MIUI or Mi Store promotions).

It is important to understand that this is not a separate application in the usual sense, but a background service that works in tandem with other components of MIUI. For example, without it, Mi Home (smart home application) will not be properly updated or notes synchronized in Mi Notes.

Technically, Services and Feedback communicates with Xiaomi servers using a secure protocol using HTTPS- connections, which are encrypted and strictly limited (usually no more than a few megabytes per month), but some users complain about increased battery or traffic consumption, as we will discuss in the next section.

Why does Xiaomi need this app?

The main purpose of Services and Feedback is to maintain communication between the device and Xiaomi’s infrastructure, which allows the company to:

• 🔍 Quickly respond to bugs: If thousands of users encounter the same bug, Xiaomi servers will fix this and release a patch in the next update.
• 📈 Optimize MIUI: By analyzing feature usage data, developers understand which options are in demand and which can be removed or recycled.
• 🛡️ Enhance security: The service monitors suspicious activity (such as rooting attempts or malware installation) and can block potentially dangerous activities.
• 🔔 Deliver important notifications: for example, critical security updates or new features in the Mi ecosystem.

Without this app, Xiaomi would have to collect data in other ways — through separate surveys or beta testing, for example — which would take much longer. With automatic feedback, MIUI firmware updates more often and becomes more stable with each new version.

In addition, Services and Feedback plays a key role in the Mi ecosystem.

• 🏠 If you have smart Mi Home devices (lamps, sockets, robot vacuum cleaners), the service syncs their state with the cloud.
• 🎵 For Mi Music or Mi Video, it checks content licenses and updates libraries.
• 📱 When reinstalling MIUI or resetting settings, it is this service that helps recover data from a backup of the Mi Cloud.

⚠️ Warning: Disabling or deleting Services and Feedback may result in loss of Mi Account functionality, including access to cloud storage, synchronization of contacts and notes, and management of smart devices via Mi Home.

How to check the activity of the application?

If you suspect Services and Feedback is over-resourced, check its activity first, and you can do this in a number of ways:

Method 1: Through “Settings” → “Applications”

1. Open Settings → Applications → Application Management.
2. In the search box, type “Services and Feedback”** (or com.miui.systemAdSolution).
3. See the section Data Use (Traffic) and Battery.

Method 2: Through Task Manager (for advanced users)

Use the adb command for detailed analysis:

adb shell dumpsys package com.miui.systemAdSolution

This command will display information about versions, permissions and the current status of the service.

If the indicators are beyond the normal range, this may indicate:

• 🔄 Located synchronization (e.g. due to Mi Account issues)
• 📡 Poor internet connection, which causes the service to constantly try to send data.
• 🛠️ Firmware error (especially after the recent MIUI update)

💡

If Services and Feedback consumes a lot of battery, try temporarily disabling Mi Account sync in your account settings to help identify the cause of the problem.

Can I delete or disable Services and Feedback?

Technically, it is not recommended to remove this application, as it is closely integrated into MIUI, but there are several ways to limit its activity:

Option 1: Background activity restriction

1. Go to Settings → Applications → find “Services and Feedback”.
2. Choose the Battery. → Battery consumption management.
3. Set a Manual Limit or Optimize.

Option 2: Disconnect via ADB (for power users)

If you are willing to take risks, you can turn off the service by command:

adb shell pm disable-user --user 0 com.miui.systemAdSolution

Consequences:

• ❌ Update notifications MIUI will no longer be received.
• ❌ Sync with Mi Cloud will not work smoothly.
• ❌ Some smart home features may be disabled.

⚠️ Warning: Disabling Services and Feedback via ADB may result in a loss of warranty if the device requires maintenance. The service can be restored by adb shell pm enable com.miui.systemAdSolution.

How to reduce your traffic and battery consumption?

If Services and Feedback is using resources too much, try the following steps:

It's also worth checking out:

• 📶 Internet connection quality: If the network is unstable, the service will constantly try to send data using up the battery.
• 🔄 Updates: Sometimes bugs are fixed in newer versions MIUI.
• 📱 Conflicts with other applications: Some SEOs or antiviruses may block the service, causing it to loop.

If the problem persists, try resetting your network settings:

1. Go to Settings → Network and Internet → Network reset.
2. Confirm the action and restart the device.

Frequent problems and their solutions

Let’s consider typical situations related to “Services and Feedback” and how to fix them:

If none of these methods worked, please contact Xiaomi Support via the official Mi Community website or app.

• The device model (e.g. Redmi Note 12 Pro+)
• The MIUI version (find in Settings → About the phone).
• Error logs (can be obtained through Settings → About Phone → Debugging → Report Collection).

💡

If Services & Feedback is not behaving properly, first check for the stability of your Internet connection and the availability of MIUI updates. 90% of the time, these simple actions solve the problem.

Security and privacy: What does Xiaomi know?

Many users worry that Services and Feedback collects personal data, so let's look at what's being sent to Xiaomi's servers:

• ✅ Anonymous statistics: information about the device model, version MIUI, list of installed applications (without reference to the person).
• ✅ Error logs: Failure data (e.g., the name of the application that fell and the error code).
• ✅ Synchronization status: Successful data exchange with Mi Cloud.
• ❌ Not transmitted: Your photos, messages, passwords, browser history, or geolocation (unless the “Improving Location Accuracy” option is enabled in the settings).

All information transmitted is encrypted and stored in accordance with Xiaomi’s privacy policy, and you can turn off the collection of statistics at any time:

1. Go to Settings → About the phone → Debugging.
2. Find the option to send error reports and turn it off.
3. You can also restrict access to data in Settings → Privacy → Special permissions.

If you are concerned about privacy, we recommend:

• 🔒 Regularly check your Mi Account settings for suspicious activity.
• 📵 Disable the transmission of diagnostic data if it is not required.
• 🔄 Use VPN when connecting to public networks (although this does not affect Xiaomi's data encryption).

FAQ: Answers to Frequent Questions